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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 cross departmental customer activity analysis


Progress Software Revs Up to Higher RPM via Savvion - Part 1
Late 2009 and early 2010 were characterized by a number of mergers and acquisitions (M@As) in the vibrant and buoyant business process management (BPM

cross departmental customer activity analysis  IBM added a collaborative cross-industry BPM solution, Lombardi Teamworks [ evaluate this product ], that is relatively easy to deploy. Lombardi also has an on-demand  business process analysis (BPA)  tool  called Lombardi Blueprint. For its part, with its IDS Scheer acquisition, Software AG has not only added a market-leading BPA and modeling software and consulting provider, but has also gained a major revenue stream (being now well over Euro 1 billion in revenues) and access to major  SAP

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » cross departmental customer activity analysis

Supply Chain Operations Reference and Other Features in ASW


IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution. Customers receive more efficient measurements and benchmarking across their supply chain regardless of their supply chain and ERP software.

cross departmental customer activity analysis  business logic for coordinating cross-application business models. Cramo , Europe's third largest equipment rental company, reportedly selected IBS Virtual Enterprise to minimize total procurement costs, optimize logistics, simplify routines, improve functional efficiency, and build long-term supplier relationships. Investing in a collaborative procurement solution with EAI capabilities and equipped with business logic was reportedly vital to remain competitive. Part Two of the IBS Slow but Steady (and Read More

KANA Connect 2014—Morphing into Verint’s Engagement Vision: Part Two


In the second part of a two-part series about the KANA Connect 2014 conference, TEC's P.J. Jakovljevic takes a look at what has transpired since the KANA-Verint merger announcement and what we should expect from the actionable intelligence solutions vendor in the near future.

cross departmental customer activity analysis  experience. By evaluating interactions across all channels—including Web and mobile activity, phone interactions, emails, chats, secure messages, case notes, social media messages, desktop activity, employee performance and survey responses—using a centralized solution, organizations can quickly determine where to focus customer engagement efforts for the greatest impact. Customer journeys across channels must be segmented, targeted, and tracked to help understand trends, journey dynamics, and the Read More

PeopleSoft Building Muscles To Overcome The Rough Patch Part 1


The year 2001, which was an exceptional year of financial performance for PeopleSoft, including record total revenue, record profit, and more than $500 million of generated cash, might have become its liability as well, as it might be quite difficult to repeat.

cross departmental customer activity analysis  the execution of projects across the enterprise. The release of PeopleSoft ESA 8.4 includes new functionality especially designed to meet the unique requirements of global customers and customers in the public sector. To that end, the key functionality to meet the specific needs of the Education and Government sector includes commitment control, fund accounting and services procurement. As for Global Customers, PeopleSoft ESA 8.4 introduces European country-specific functionality. The solution now Read More

Quote-to-order: New Ingredients in the Recipe for Success


Quote-to-order (Q2O) systems can address the increasing demand for personalized and customized products. Complex product specification, quoting, and ordering processes—as well as the software applications catering to those processes—can benefit from the use of the Web, collaboration tools, and lean thinking.

cross departmental customer activity analysis  ). Helping to Establish Cross-departmental Metrics For its part, the B2B environment requires even more special analytics (metrics and key performance indicators [KPI]) and sophistication (see Differences in Complexity between B2C and B2B E-commerce ). In addition to logically expected improvements of quote and order accuracy (to eliminate costly and unnecessary customer service intervention before the order can be processed, which in turn contributes to lengthened lead times beyond the typical forecast Read More

How to Achieve a Great--and Profitable--Customer Experience


Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

cross departmental customer activity analysis  achieve great profitable customer experience,achieve,great,profitable,customer,experience,great profitable customer experience,achieve profitable customer experience,achieve great customer experience,achieve great profitable experience,achieve great profitable customer. Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

cross departmental customer activity analysis  lies an opportunity to cross-sell a home insurance policy to the client as well. Having a complete customer profile enables users to quickly identify key attributes about a customer, such as whether the customer has multiple accounts with the bank, and therefore is a customer the bank would not want to lose. Naturally, customers are highly sensitive to how they are treated; they notice such things as whether their service institutions answer the phone quickly and recognize the customer when he or she Read More

Creating the Single Customer View


With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming.

cross departmental customer activity analysis  view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More

Customer: Eastern Food


Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

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ASP Traffic Analysis! What Next - ASP Odometers?


WebTrends will begin offering an Application Service Provider (ASP) solution for web traffic analysis. The offering has options both for traditional traffic analysis and for commerce analysis. The product is also free to personal web sites.

cross departmental customer activity analysis  ASP Traffic Analysis,WebTrends Corporation,log analysis,WebTrends Live,web analysis,Site Server product suite,ASP solution,traffic analysis,pay per click,website traffic,web statistics,web tracking,search engine,seo,e commerce software Read More

Customer Chemistry


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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The Customer as a Strategic Asset


Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself.

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Customer Feedback Management


Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of topics. I soon realized that people were not so eager to share impressions and give us their thoughts on products, events, etc. Some of the survey’s topics were not very pleasant, (e.g., writing a will and testament and preparing for

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Customer-oriented Banking and Account Origination


A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.

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