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Progress Software Revs Up to Higher RPM via Savvion - Part 1
Late 2009 and early 2010 were characterized by a number of mergers and acquisitions (M@As) in the vibrant and buoyant business process management (BPM

cross departmental customer activity analysis  IBM added a collaborative cross-industry BPM solution, Lombardi Teamworks [ evaluate this product ], that is relatively easy to deploy. Lombardi also has an on-demand  business process analysis (BPA)  tool  called Lombardi Blueprint. For its part, with its IDS Scheer acquisition, Software AG has not only added a market-leading BPA and modeling software and consulting provider, but has also gained a major revenue stream (being now well over Euro 1 billion in revenues) and access to major  SAP Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » cross departmental customer activity analysis


Supply Chain Operations Reference and Other Features in ASW
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution. Customers receive more efficient

cross departmental customer activity analysis  business logic for coordinating cross-application business models. Cramo , Europe's third largest equipment rental company, reportedly selected IBS Virtual Enterprise to minimize total procurement costs, optimize logistics, simplify routines, improve functional efficiency, and build long-term supplier relationships. Investing in a collaborative procurement solution with EAI capabilities and equipped with business logic was reportedly vital to remain competitive. Part Two of the IBS Slow but Steady (and Read More...
PeopleSoft Building Muscles To Overcome The Rough Patch Part 1
The year 2001, which was an exceptional year of financial performance for PeopleSoft, including record total revenue, record profit, and more than $500 million

cross departmental customer activity analysis  the execution of projects across the enterprise. The release of PeopleSoft ESA 8.4 includes new functionality especially designed to meet the unique requirements of global customers and customers in the public sector. To that end, the key functionality to meet the specific needs of the Education and Government sector includes commitment control, fund accounting and services procurement. As for Global Customers, PeopleSoft ESA 8.4 introduces European country-specific functionality. The solution now Read More...
S&OP Newcomer Asserts Notable Domain Expertise
Today’s businesses must be able to swiftly respond to the constant changes emerging across their global global supply chains and fulfillment networks to improve

cross departmental customer activity analysis  manufacturer by extending internal cross-functional cooperation and collaboration to contract manufacturers in particular. PJ: If you had to name the top three priorities for a company looking to evolve their S&OP process, what would they be? TM: I would say the following: Do S&OP more frequently, preferably continuously. Do S&OP collaboratively and consecutively, not sequentially through a traditional five-step process. Understand that S&OP is one step in a planning continuum, and that all steps need to Read More...
Calculating ROI for Business Intelligence Solutions in Small and Midsized Businesses
For many companies, a challenging business event or critical business pain precipitates a conversation about business intelligence (BI). But don’t wait until

cross departmental customer activity analysis  gains: One shared view across your company for ALL associates from executives to functional teams A single source system for accurate financial and operation information that is readily accessible by all departments Flexibility and scalability to grow and change with your company Insights to understand your business performance and opportunities on a much deeper level. Financial Justification and Evaluation of a BI Project Building an ROI is a key component of ensuring your project is focused on the Read More...
Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

cross departmental customer activity analysis  notify sales agents of cross-selling and up-selling opportunities. Yet for all their trumpeting of the importance of customer satisfaction, most companies still struggle to come to grips with their customer relationship management (CRM) strategy. This paper aims to understand better the current state of enterprise CRM initiatives, the obstacles and challenges that companies experience in formulating and executing strategies, and how firms expect these initiatives to play out over the next three years. Read More...
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

cross departmental customer activity analysis  SAP,web 2.0,relationship management,customer relationship,relationship customer,customer relationship management,customer survey,web 3.0,customer experience,customer loyalty,loyalty customer,relationship marketing,customer retention,retention customer,customer crm Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

cross departmental customer activity analysis   Read More...
Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

cross departmental customer activity analysis   Read More...
A Customer Success Story: Real-time Remote Workforce Enablement
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users

cross departmental customer activity analysis   Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

cross departmental customer activity analysis  forecasting software,crm service,crm marketing,sales crm,customer strategy,customer surveys,sales management software,customer service survey,crm services,crm systems,customer segmentation,best crm,customer relationship software,crm implementation,customer service satisfaction Read More...
The Three Cs of Successful Positioning Part Four: The Customer
What's keeping your customer up at night? Know thy customers—and their problems.

cross departmental customer activity analysis  customer profile. Many large, cross-industry software companies develop marketing materials to support vertical sales efforts. Even dominant accounting/enterprise resource planning (ERP) companies, including SAP , Oracle ( Peoplesoft , JD Edwards , etc.), and Microsoft Business Solutions , may struggle to sell outside their sweet spot for company size and revenue. Demographics also tell you who the target for your message within the market is. Typically, it will be the decision maker, the person who Read More...
ASP Traffic Analysis! What Next - ASP Odometers?
WebTrends will begin offering an Application Service Provider (ASP) solution for web traffic analysis. The offering has options both for traditional traffic

cross departmental customer activity analysis  ASP Traffic Analysis,WebTrends Corporation,log analysis,WebTrends Live,web analysis,Site Server product suite,ASP solution,traffic analysis,pay per click,website traffic,web statistics,web tracking,search engine,seo,e commerce software Read More...
Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer

cross departmental customer activity analysis   Read More...

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