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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 crypto visio stencil


Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

crypto visio stencil  KANA Gotten Its Mojo Back? - Part 1 In this  service economy  it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior  customer service  they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially  those that bundle customer relationship management (CRM) with business process management (BPM) capabilities  and  even infuse knowledge in the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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The Blessing and Curse of SharePoint's "Grandma's Attic" - Part 1


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In a previous blog post, I wrote about the Project Manager’s role and some of the constraints that affect the daily life of a PM, namely: scope, time, and cost. This post will focus on some of the tools a PM uses on a day-to-day basis (and why), and some of the limiting factors that these tools present. In order to understand the use of PM tools it is essential to have an understanding of the PM’s

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CRM and BPM: “We Goes Together Like Peas and Carrots”


In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale. I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service, workflow automation, business processes

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Buyer's Guide to Enterprise Storage Resources


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IBM


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Ambitious Plans and Promises: An Enterprise Software Vendor’s Open Course of Action


Infor has met several of its objectives with Infor Open SOA. The vendor has managed to resolve inherited customer retention issues, move forward with “green” and corporate social responsibility initiatives, and even has a viable new product version to offer Baan users.

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When it comes to security architecture, choosing a system that’s scalable and applicable to a broad set of security needs is a wise move. New security services for Internet protocol (IP) networks are emerging that enable new levels of scalability and manageability—while remaining completely transparent to the network. By applying this type of system, you build an optimal framework for future security applications.

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