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Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

csp  a vendor providing best-in-class CSP billing systems with a CRM suite on the side. Now the company offers an integrated business processes with the customer as the focal point. Its portfolio now offers an appealing proposition with the built-in ability to help service providers move toward the ICM vision—one product at a time or all at once. With the acquisition of XACCT Technologies in 2004, Amdocs was able to add network data management capabilities to its product offering. By adding XACCT mediation Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » csp


A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift

csp  surveyed consumers think their CSP only sometimes, seldom, or never understands their needs. Surprisingly, the survey also revealed that 34 percent of women and nearly 20 percent of men would rather give birth than interact with inexperienced or unhelpful customer service representatives. While consumers clearly identified short hold times and friendly staff as key determinants of good customer service, more than 64 percent felt that their providers only improved customer service when faced with the Read More...
Customer Life Cycle Solutions: Strategic Alliances, Challenges, & User Recommendations
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems,

csp  and practical reports. Meeting CSP Requirements This partnership is yet another and likely the final attempt by Amdocs to address the campaign management and customer analytics requirements of its CSP customers. Previously, in early 2003, Amdocs acquired some of the assets of Xchange including about one hundred customers; however, it has been remiss with a viable strategy to revive the product line, which will now be officially retired after 2005. Initially, over twenty companies expressed interest in Read More...
Marquee Vendors Partner for Deepening Inherent CRM and BI Links
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation

csp  help communications service providers (CSP) unlock valuable intelligence from underlying operational systems. The alliance promises to leverage Amdocs' telecommunications industry expertise and established operational applications and SAS' predictive analytics and profitability software to give CSPs a combination of strong analytical software, business consulting, and implementation services. Together, Amdocs and SAS have created a Customer Profitability and Segmentation solution, and Amdocs will Read More...
Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start
In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication

csp  are myriad ways for CSP enterprises to turn high customer expectations into opportunities to outperform competitors. With a next-generation system in place, even the largest company with the most complex offerings can operate with the speed and agility usually found only in small companies. Of course, it's key to offer the right products at the right price. But it's equally critical to offer customers efficiency, responsiveness and ease of doing business in the selection and purchasing process. Making a Read More...
When Customer Relationships Meets Business Intelligence Marketing Analysis and User Recommendations
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where customers and the vendors benefit.

csp  of communications service providers (CSP) seeking to build more profitable customer relationships. Until recently, crucial information was locked in Amdocs disparate systems, such as billing, CRM, orders management, mediation, etc. and given this, CSPs were questioning such systems value. Through the collaboration between Amdocs and SAS, CSPs should now be able to collect this information and derive useful analyses to gauge the climate of the market and the temperament of their clients, and adjust and Read More...
SAS and Action-Oriented Business Processes: Alliances, Partnerships, and Acquisitions
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought out companies, have been key for SAS to further entrench itself in the market.

csp  to communications service providers (CSP). Amdocs, an Israeli-based, global provider of billing systems, customer care, and support for the communications industry, has revamped its marketing strategy aiming to become a customer relationship management solutions provider offering software and services that encompass the entire customer life cycle—from target, sell, deliver, bill, and support. In this new alliances the two companies seek to give CSPs a better means to track and analyze customer data, Read More...
Product Configurators Pave the Way for Mass Customization
'Mass customization' is the buzzword of the current decade. Customers demand products with lower prices, higher quality and faster delivery; yet they also want products customized to match their unique needs. A product configurator that enables manufacturers to efficiently deliver customized products by automating product configuration processes is one of the key promising technologies in implementing mass customization.

csp  a constraint satisfaction problem (CSP). The configuration problem is defined by a finite set of variables, with each variable taking only certain values from a domain of finite set of possible values, guided by constraints that restrict the variable combinations and the variable values allowed in such combinations. The configuration task is to find a value for each variable from its domain in such a way that all the constraints are satisfied. As mentioned earlier, two types of configuration tasks may be Read More...
Reducing the Cost of Systems Operations
Disintermediation is the process of removing redundant intermediaries from a systems management infrastructure. Once vital to systems monitoring, proprietary agents are now made largely redundant by native management tools, emerging standards and agentless monitoring architectures. Centauri makes disintermediation possible by providing a low-cost event management solution that unifies performance data and event messages under a common umbrella. This paper describes how you can take advantage of the disintermediation opportunity and minimize the risks of migrating from working proprietary data collectors to a new native-agent based solution.

csp  their Complimentary Software Program (CSP) . Under this program, third party management vendors are encouraged to integrate mySAP management capabilities into their own solutions. This could be to manage resources not covered by CCMS, but required by mySAP nonetheless, or to incorporate mySAP status data into a broader management perspective. Proxima Technology s Centauri Adaptor for SAP allows you to integrate mySAP Technology into a common management umbrella to provide, for example, a corporate event Read More...

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