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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 csr jobs


CRM Application Users Are Key to Project Success
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention to user training and change

csr jobs  where customer service representatives (CSR) or sales representatives process mismatched data, omit filling the proper data sheet in the proper section within the application, and disregard important issues due to the complexity of the CRM system's processing. As a result, companies get garbage in/garbage out. Do not forget what CRM is all about All contacts with a customer allow the system or the representative to collect data; the data is analyzed to provide business intelligence; through that

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Discrete Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today’s leading ERP systems group all traditional company management functions (finance, sales, manufacturing, and human resources). Many systems include, with varying degrees of acceptance and skill, solutions that were formerly considered peripheral such as product data management (PDM), warehouse management, manufacturing execution system (MES), and reporting. During the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The foundation of any ERP implementation must be a proper exercise of aligning customers'' IT technology with their business strategies, and subsequent software selection. 

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Selecting Manufacturing ERP for ISO 26000 Compliance


ISO 26000 spells out best practices for corporate social responsibility (CSR). Are your enterprise systems, including ERP, capable of documenting CSR best practices required for ISO 26000? And how does CSR help protect investors and other corporate stakeholders?

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Navigating Between Service Management Scylla & Charybdis - Part 3


Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially in a sluggish market, the service delivered after the initial sale of a product is what can truly differentiate competitors. The service opportunity is also there, since after-sale service is quite difficult to

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Project-oriented Software: Many Choices, Many Differences


Professional service organizations sell not just time, but knowledge. Thus, in addition to time and expense management, a business management software product must support a means for knowing how this knowledge is tracked, assigned, managed, and billed. But which product?

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Maintenance Scheduling 101


Many organizations have tried to address their maintenance scheduling woes by introducing new and sometimes very advanced technologies. The reality is that trying to automate something that's broken will cause even more frustration and finger-pointing.

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The Rise of Mobile Access to Your ERP Data


Mobile user access to enterprise resource planning (ERP) and other back-office systems has become a core requirement as organizations seek operational efficiency and deepening customer engagement. Without mobile access, system users are disadvantaged by needing to return to a desktop, often after a job is completed, to enter data relating to that job and get information about other jobs. Frequently that information is not entered at all, which becomes a further hindrance to user adoption of your ERP investment.

Mobile users increasingly are looking for ease of access to ERP information to perform their jobs on any device at any time. This requires the mobile solution to handle:

  • Different mobile devices and applications for different roles/jobs
  • Ability to be used by staff with limited computer or language skills, in adverse conditions
In this age of “bring your own device” (BYOD), mobile devices are affordable, mainstream, reliable, secure, and scalable to run multiple applications. We are now able to prove return on investments from those organizations that have implemented mobile solutions and developed BYOD policies. In today’s environment, mobile solutions are seen as core drivers of organizations pushing to gain operational efficiencies over their competitors. According to a recent report from Aberdeen Group, “enterprise mobile apps in 2013 are no longer ‘nice to have’—they’ve become essential enablers of organizational transformation, by increasing operational efficiency, accelerating time-to-decision, deepening customer engagement, and streamlining workflow processes.”

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Columbia University Launches Institute For Data Sciences and Engineering


Columbia University in the City of New York, in partnership with the City, announced the launch of the new Institute for Data Sciences and Engineering. The new institute within the school of engineering has been created to address the challenges of big data. The institute will initially focus on five key sectors: smart cities, new media, health analytics, financial analytics, and cybersecuirty.
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iCIMS Announces Google+ Social Applications in Version 12.2


Software-as-a-service (SaaS) talent acquisition software provider iCIMS launches a new version of its Talent Paltform. Release 12.2 includes a new recruitment CRM application—Connect—along with enhanced Social Apply capabilities and new resume-parsing capabilities. Social recruiting is one aspect that version 12.2 aims to improve as candidates can now apply for jobs using their

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Starfish ETL


Starfish ETL™ includes a number of pre-built data connectors which provide the means to connect to a data source so it is able to quickly and efficiently read or write data and support on-demand (SaaS) and on-premise solutions. With pre-built and customizable maps and connectors, Starfish ETL™ automates importing, exporting, sharing, and synchronizing customer-related data across many databases, ERP systems, e-mail clients, and website and mobile platforms. Preplan jobs to run or execute in real time. Data is always accurate. Features Extensive list of available connectors and maps Extremely flexible to modify or create new connectors and maps Powerful industry-standard scripting options available Specify error-handling rules and manage exceptions Benefits Supports both migration and integration needs Data may reside either on-premise, in the cloud, or both A high-performance and affordable solution for migration and integration Leverages your technology investment—extends the functionality of existing systems Starfish ETL™ has performed thousands of migrations and integrations for companies nationally since its launch in 2010, making it one of the fastest growing CRM solutions available today.

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The Shortcut Guide to IT Workload Automation and Job Scheduling


The IT landscape has grown into a complex system of servers, networks, locations, products, and processes. Making all these systems work efficiently and securely has become an enormous task. This four-chapter e-book can help you identify the issues surrounding the design, control, and management of jobs, and give you insight into best practices for an efficient, maintainable job scheduling and workload automation system.

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