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Pegasystems Raises the (Social and Mobile) Customer Service Bar
In its ongoing competition with IBM, Oracle, Microsoft Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega), an upbeat

csr news  manual tasks to increase CSR productivity and customer satisfaction. Cross Channel Customer Service —Organizations can build and dynamically change support processes across multiple channels, including the Web and the traditional contact center. Pega CPM also enhances support for mobile and social channels, whereby customers can start their service request in one channel and move seamlessly to the next. Both customers and service representatives have broad visibility into the status and history of Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » csr news


Ambitious Plans and Promises: An Enterprise Software Vendor’s Open Course of Action
Infor has met several of its objectives with Infor Open SOA. The vendor has managed to resolve inherited customer retention issues, move forward with “green

csr news  and corporate social responsibility (CSR) initiatives. Specifically, nowadays many governments and organizations are undertaking campaigns to raise awareness and to become more environmentally friendly (see Off-loading Some Green Compliance Burdens: Can Enterprise Applications Meet the Challenge? and Evergreen —Environmental Regulations for High-tech and Electronics, Chemical, and Oil and Gas Industries ). While individuals have been recycling and trying to reduce gas or electric power consumption in Read More
Atrion User Conference Highlights Need for Regulatory Compliance in PLM
The Atrion International User Group met in Montreal, Quebec (Canada) to discuss ways to improve regulatory compliance for their respective companies. At the

csr news  of Corporate Social Responsibility (CSR). Bill Phillips, director environmental health and safety compliance and corporate toxicologist for Ecolab, discussed the direct financial benefits of providing environmentally preferable products. So-called green products have provided increased sales to the government based on legislation requiring US government agencies to prefer the purchase of products that are friendlier to the environment. This buying trend has also spilled over into the private Read More
CRM Application Users Are Key to Project Success
For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention to user training and change

csr news  where customer service representatives (CSR) or sales representatives process mismatched data, omit filling the proper data sheet in the proper section within the application, and disregard important issues due to the complexity of the CRM system's processing. As a result, companies get garbage in/garbage out. Do not forget what CRM is all about All contacts with a customer allow the system or the representative to collect data; the data is analyzed to provide business intelligence; through that Read More
Food and Drug Safety: Prevention Better Than Cure (For Sure) - Part 1
Food production and distribution is a serious and strategic business, and I am not aware of anyone in my surroundings that takes it lightly; food can not only

csr news  educating consumers is a CSR message. Certainly, phrases like organic or real food and farm-to-table may sound like elitist jargon tossed around at upscale restaurants, and completely out of touch with the folks than cannot afford even a $0.99 burger (or such junk food) these days. But the country's top chefs, several of whom traveled to Washington, DC for President Obama's recent inauguration, hope that Obama's apparent flair for good and healthy food will encourage people to expand their horizons Read More
Tracing Food Quality and Safety, or We Are What We Eat, After All (Part I)
Besides the ongoing (seemingly never-ending) presidential campaign and celebrity scandals/gossip, food safety is very much in the news. Indeed, incidents of

csr news  Food Quality and Safety, or We Are What We Eat, After All (Part I) Besides the ongoing (seemingly never-ending) presidential campaign and celebrity scandals/gossip, food safety is very much in the news. Indeed, incidents of outbreaks, contamination, product recalls and whatnot flood TV channels as breaking news every now and then. Consumers, governments and the various members of the food supply chain are rightly concerned about food safety, and there has been increasing pressure for food and Read More
Oracle Claims The Worst Is Over And Turns To KISS For A Boost Part 1: The News
Oracle seems to have been trying hard to find a magic formula to ramp up its declining applications revenue. Targeting the lower end of the market with the

csr news  Claims The Worst Is Over And Turns To KISS For A Boost Part 1: The News Oracle Claims The Worst Is Over And Turns To KISS For A Boost Part 1: The News P.J. Jakovljevic - July 10, 2001 Event Summary  In June Oracle Corporation (NASDAQ: ORCL), the largest database provider and one of the largest providers of software applications for e-business, unveiled a new suite of online services aimed at capturing the small business market. It also announced changes to appeal to its larger customers, as well as Read More
J.D. Edwards' QUEST To End Its String Of Pyrrhic Victories Part 1: The News
J.D. Edwards has been trying hard to reverse a continuing decline of license revenue, which is in a sharp contrast to its direct competitors’ upbeat postures

csr news  D. Edwards' QUEST To End Its String Of Pyrrhic Victories Part 1: The News J.D. Edwards' QUEST To End Its String Of Pyrrhic Victories Part 1: The News P.J. Jakovljevic - July 3, 2001 Event Summary  During this year's FOCUS conference, which ran from June 11 -- 14, J.D. Edwards & Company (NASDAQ: JDEC), one of the leading providers of enterprise applications, demonstrated a somewhat more galvanized strategy than the one it initiated and less successfully executed during the last year (for more Read More
SAP for Media-The Solution Portfolio for Newspaper and Magazine Publishers
The news certainly isn’t what it used to be. Today, rising costs, stagnating circulation figures, and falling advertising sales characterize the newspaper

csr news  SAP for Media-The Solution Portfolio for Newspaper and Magazine Publishers The news certainly isn’t what it used to be. Today, rising costs, stagnating circulation figures, and falling advertising sales characterize the newspaper market. There is hardly any capacity for new magazines, while new media and changed consumer habits are fragmenting the market. Consequently, gaining the loyalty of your customers and increasing your company’s attractiveness is crucial—now more than ever. 0 Read More
Analysis of iBasis and Cisco Systems Joining Forces
Cisco Systems (NASDAQ: CSCO - news) and iBasis (NASDAQ: IBAS - news) today announced that they are joining forces to deliver carrier-class, IP-based, Unified

csr news  of iBasis and Cisco Systems Joining Forces Event Summary SAN JOSE, Calif.--(BUSINESS WIRE)--Feb. 3, 2000-- Cisco Systems (NASDAQ: CSCO - news) and iBasis (NASDAQ: IBAS - news) are joining forces to deliver carrier-class, IP-based, Unified Communications services. The Cisco Unified Communications (UC) solution uses the open Internet Protocol (IP) standard to unify communications methods that were previously disjointed -- e-mail, fax machines, voice mail systems, cellular phones, and the Web. The Read More
Retail Systems Research
Retail Systems Research (RSR) provides advisory services, research, and industry news. RSR publishes Retail Paradox Weekly, a retail news analysis newsletter.

csr news  Systems Research Retail Systems Research (RSR) provides advisory services, research, and industry news. RSR publishes Retail Paradox Weekly, a retail news analysis newsletter. Read More
PROACTIS: The Best-kept Secret in Indirect Spend Management? - Part 1
In this day and age of news flying fast over the Internet and tweets reaching every nook and cranny of the world, it still took physical attendance at an

csr news  The Best-kept Secret in Indirect Spend Management? - Part 1 In this day and age of news flying fast over the Internet and tweets reaching every nook and cranny of the world, it still took physical attendance at an overseas event for me to learn about a lesser-known successful software vendor. Namely,  during my attendance of UNIT4 ’s user event in the UK in early 2010 , I encountered PROACTIS as UNIT4’s exhibiting partner for spend management and e-procurement solutions. PROACTIS Group , Read More
Extensible Business Reporting Language (XBRL) Back in the News Again
Visiting the Securities and Exchange Commission's (SEC's) web site, I came across this 143-page PDF file, which deals with XBRL. As a gung-ho proponent of

csr news  Business Reporting Language (XBRL) Back in the News Again Visiting the Securities and Exchange Commission's (SEC's) web site, I came across this 143-page PDF file , which deals with XBRL. As a gung-ho proponent of automation, I'm calling attention to it here to show that the head of the SEC (Mr. Christopher Cox) and I are on the same wavelength when it comes to promoting cost saving automations. Here is some interesting stuff from the PDF, together with my comments. The Christopher Cox Read More
Is J.D. Edwards's CRM 2.0 (With more than 200 Enhancements) Good News?
When it comes to touting 200 product enhancements, what J.D. Edwards is saying is that ease of integration is important to mid-market companies because they

csr news   Read More
TEC Industry Watch: Enterprise Software News for the Week of August 13, 2012
SOFTWARE SELECTIONSSwiss investment bank UBS selects cloud-based Oracle’s Fusion Human Capital ManagementIndustry tags: Finance and Banking

csr news  Industry Watch: Enterprise Software News for the Week of August 13, 2012 SOFTWARE SELECTIONS Swiss investment bank UBS selects cloud-based Oracle’s Fusion Human Capital Management Industry tags: Finance and Banking With extensive worldwide operations, UBS provides its clients with wealth management, asset management, and investment and (in Switzerland) retail banking. A cloud-based HCM solution indeed can be a good option, technically. Traditionally there have been concerns revolving around security Read More

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