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Software Functionality Revealed in Detail
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 csr news


Pegasystems Raises the (Social and Mobile) Customer Service Bar
In its ongoing competition with IBM, Oracle, Microsoft Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega), an upbeat

csr news  manual tasks to increase CSR productivity and customer satisfaction. Cross Channel Customer Service —Organizations can build and dynamically change support processes across multiple channels, including the Web and the traditional contact center. Pega CPM also enhances support for mobile and social channels, whereby customers can start their service request in one channel and move seamlessly to the next. Both customers and service representatives have broad visibility into the status and history of servi

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Atrion User Conference Highlights Need for Regulatory Compliance in PLM


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Cloud Proponents Unclear on the Meaning of “Legacy"


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TEC Industry Watch: Enterprise Software News for the Week of April 10th, 2012


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A.M. Best Company


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American Car Makers and Bad Management


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