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Software Functionality Revealed in Detail
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 csr news


Pegasystems Raises the (Social and Mobile) Customer Service Bar
In its ongoing competition with IBM, Oracle, Microsoft Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega), an upbeat

csr news  manual tasks to increase CSR productivity and customer satisfaction. Cross Channel Customer Service —Organizations can build and dynamically change support processes across multiple channels, including the Web and the traditional contact center. Pega CPM also enhances support for mobile and social channels, whereby customers can start their service request in one channel and move seamlessly to the next. Both customers and service representatives have broad visibility into the status and history of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » csr news

Atrion User Conference Highlights Need for Regulatory Compliance in PLM


The Atrion International User Group met in Montreal, Quebec (Canada) to discuss ways to improve regulatory compliance for their respective companies. At the conference, Atrion presented a vision and product strategy to their customers that will provide critical regulatory and compliance capabilities needed to support the product life cycle. The conference pointed out the importance of regulatory compliance as an important element of a product lifecycle management (PLM) strategy, and the role that environmental health and safety (EH&S) plays in protecting PLM value.

csr news  of Corporate Social Responsibility (CSR). Bill Phillips, director environmental health and safety compliance and corporate toxicologist for Ecolab, discussed the direct financial benefits of providing environmentally preferable products. So-called green products have provided increased sales to the government based on legislation requiring US government agencies to prefer the purchase of products that are friendlier to the environment. This buying trend has also spilled over into the private Read More

Food and Drug Safety: Prevention Better Than Cure (For Sure) - Part 1


Food production and distribution is a serious and strategic business, and I am not aware of anyone in my surroundings that takes it lightly; food can not only delight us, but can also make us quite sick and indisposed. While my inner circles (pets included) have luckily not been casualties of recent salmonella, E.coli, and whatnot outbreaks from tainted chilly peppers, tomatoes, spinach, pet food,

csr news  educating consumers is a CSR message. Certainly, phrases like organic or real food and farm-to-table may sound like elitist jargon tossed around at upscale restaurants, and completely out of touch with the folks than cannot afford even a $0.99 burger (or such junk food) these days. But the country's top chefs, several of whom traveled to Washington, DC for President Obama's recent inauguration, hope that Obama's apparent flair for good and healthy food will encourage people to expand their horizons Read More

Ambitious Plans and Promises: An Enterprise Software Vendor’s Open Course of Action


Infor has met several of its objectives with Infor Open SOA. The vendor has managed to resolve inherited customer retention issues, move forward with “green” and corporate social responsibility initiatives, and even has a viable new product version to offer Baan users.

csr news  and corporate social responsibility (CSR) initiatives. Specifically, nowadays many governments and organizations are undertaking campaigns to raise awareness and to become more environmentally friendly (see Off-loading Some Green Compliance Burdens: Can Enterprise Applications Meet the Challenge? and Evergreen —Environmental Regulations for High-tech and Electronics, Chemical, and Oil and Gas Industries ). While individuals have been recycling and trying to reduce gas or electric power consumption in Read More

CRM Application Users Are Key to Project Success


For a customer relationship management implementation to be successful, consulting firms, vendors, and users must pay attention to user training and change management.

csr news  where customer service representatives (CSR) or sales representatives process mismatched data, omit filling the proper data sheet in the proper section within the application, and disregard important issues due to the complexity of the CRM system's processing. As a result, companies get garbage in/garbage out. Do not forget what CRM is all about All contacts with a customer allow the system or the representative to collect data; the data is analyzed to provide business intelligence; through that Read More

TEC Industry Watch: Enterprise Software News for the Week of August 20, 2012


SOFTWARE SELECTIONS and GO-LIVESAgricultural equipment manufacturer selects Abas ERPIndustry tags: manufacturing “Canadian company Cadman Power Equipment Ltd., a manufacturer of special agricultural machinery and irrigation equipment has conducted an ERP selection project, and ERP from abas Business Software emerges the winner of this competition. The company was looking for a system as a single

csr news  Industry Watch: Enterprise Software News for the Week of August 20, 2012 SOFTWARE SELECTIONS and GO-LIVES Agricultural equipment manufacturer selects Abas ERP Industry tags: manufacturing “Canadian company Cadman Power Equipment Ltd., a manufacturer of special agricultural machinery and irrigation equipment has conducted an ERP selection project, and ERP from abas Business Software emerges the winner of this competition. The company was looking for a system as a single ERP package, without having to Read More

Source Media


Source Media produces content for the financial and technology industries, including analysis and news. Its sites include American Banker and Accounting Today.

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Supply Chain Shorts for the Week of February 25, 2013


Yet another of our weekly news round-ups from the world of supply chain. This week, we bring you some brief (and not so brief) news from SAP, TradeCard, Apriso, TECSYS, Epic Data, Waterloo Software, and Fishbowl Inventory. His Eminence, Pope Benedict XVI, may be going off duty to hide from the world, but we aren’t. The office is open, the phones are working, and the Wifi is running. We are ready

csr news  Chain Shorts for the Week of February 25, 2013 Yet another of our weekly news round-ups from the world of supply chain. This week, we bring you some brief (and not so brief) news from SAP , TradeCard , Apriso , TECSYS , Epic Data , Waterloo Software , and Fishbowl Inventory . His Eminence, Pope Benedict XVI, may be going off duty to hide from the world, but we aren’t. The office is open, the phones are working, and the Wifi is running. We are ready to talk supply chain . SAP announced this week Read More

Business Finance


Business Finance is a news source for finance executives. The company produces white papers, articles, videos, and newsletters. Its topics include corporate finance, risk management, and technology.

csr news  Finance Business Finance is a news source for finance executives. The company produces white papers, articles, videos, and newsletters. Its topics include corporate finance, risk management, and technology. Read More

PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition. Part 1: The News


PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases. While Wall Street praises the vendor’s new product initiatives and its strong first quarter results and optimism for the future, its direct competitors are far from feeling easy.

csr news  Giving Fervent Hope To The Market And Jitters To The Competition. Part 1: The News PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition Part 1: The News P.J. Jakovljevic - June 26, 2001 Event Summary  PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases. The rhetoric and hype aside, the fact is that PeopleSoft has become a fearsome enterprise applications provider. PeopleSoft has joined the elite Read More

Vulnerability Assessment and Prevention with Rapid7


Ever hear of a company or government agency’s computer systems falling victim to some individuals' malicious activities? In spite of the frequent news documenting these events, many organizations don't prioritize the security of their own systems. Vendors such as Rapid7, McAfee, or Qualys offer different types of software to assess, manage, or curtail your information technology (IT) systems

csr news  Assessment and Prevention with Rapid7 Ever hear of a company or government agency’s computer systems falling victim to some individuals' malicious activities? In spite of the frequent news documenting these events, many organizations don't prioritize the security of their own systems. Vendors such as Rapid7, McAfee, or Qualys offer different types of software to assess, manage, or curtail your information technology (IT) systems’ vulnerabilities. I recently saw a demonstration of Rapid7’ Read More

TEC Industry Watch: Enterprise Software News for the Week of July 9, 2012


SOFTWARE SELECTIONSInternational distributor of high-tech metals and alloys selects Epicor ERPIndustry tags: Manufacturing, Wholesale and Retail Trade, Warehousing "The relatively small but geographically extensive company Datum Alloys made its choice based on a few underlying premises: a need for multicurrency operations in conjunction with local accounting standards, high-quality analytical

csr news  Industry Watch: Enterprise Software News for the Week of July 9, 2012 SOFTWARE SELECTIONS International distributor of high-tech metals and alloys selects Epicor ERP Industry tags: Manufacturing, Wholesale and Retail Trade, Warehousing The relatively small but geographically extensive company Datum Alloys made its choice based on a few underlying premises: a need for multicurrency operations in conjunction with local accounting standards, high-quality analytical data to support decision making Read More

Big Data News: TIBCO and Teradata Join Forces to Address Real-time Event Streams


What do you get when you mix the efforts of TIBCO, a provider of analytics and event-processing software, and Teradata, a provider of enterprise data warehouse and analytics solutions? You get a big data platform that can capture and simultaneously analyze historical and real-time data generated through real-time event streams. From now on, TIBCO Spotfire event analytics will be an important

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Supply Chain Shorts for the Week of February 11, 2013


We're trying out a new feature on you this week: snippets of supply chain news designed for quick and easy consumption, including insights and sound bites, perhaps occasionally bordering on the irreverent. We'd like to think of this as a conversation with you. Let us know what you think.Oracle held its Value Chain Summit last week in San Francisco. Were you there? Rick Jewell, Oracle senior vice

csr news  Chain Shorts for the Week of February 11, 2013 We're trying out a new feature on you this week: snippets of supply chain news designed for quick and easy consumption, including insights and sound bites, perhaps occasionally bordering on the irreverent. We'd like to think of this as a conversation with you. Let us know what you think. Oracle held its Value Chain Summit last week in San Francisco. Were you there? Rick Jewell, Oracle senior vice president for applications development, with overall Read More

News Analysis: Dot.Coms Getting Bred By Scient: Will Scient Spawn Into a Giant or Will Andersen Have the Edge?


Scient's announcement of its intent to baby Dot.com's into existence makes it the Mondragon of High Tech America. The connection? Mondragon genetically bred cooperatives, and became the largest multi-business cooperative network in the world (about 45,000 members).

csr news  Analysis: Dot.Coms Getting Bred By Scient: Will Scient Spawn Into a Giant or Will Andersen Have the Edge? News Analysis: Dot.Coms Getting Bred By Scient: Will Scient Spawn Into a Giant or Will Andersen Have the Edge? E. Robins - March 15th, 2000 Event Summary Scient (NASDAQ SCNT) announced in February that it intended to act as an incubator for dot.com companies through its Systems Innovation services. The accelerated programs would mean a rapid growth in the number of companies that Scient helps, and Read More