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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 cti communications


Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

cti communications  implemented and supported by CTI ( Cronus Technologies Inc. ) . cfactor assists enterprises to improve the efficiency and productivity of its workforces. Customers are using cfactor for automating routine human resource and business processes, providing employee and manager selfservice, performance management, benefits administration, workforce communications and HR analytics. cfactor technology has been recognized for supporting HR best practices (Canadas Top 100 Employers 2006), as Best New Product

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing--IT Infrastructure RFI/RFP Template

Employee Information, IT Facility and Data Center Operation, Distributed Technology Operation, Network and Communications Service, Business Continuity and Disaster Recovery, Security, Certifications and Accreditations, Client Experience, Business Flexibility  

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Documents related to » cti communications

The Lexicon of CRM - Part 1: From A to I


C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM.

cti communications  the Customer Interaction Center. CTI - Computer-Telephony Integration. Links incoming phone call information with information that already exists in the database related to that phone number, auto-populating Service Requests with basic information such as Contact Name, Address, Company Name, etc. D   Dashboard - A member of the Business Intelligence family that represents near-real-time data feedback about particular performance measures. Called a Dashboard because the visual implementation of the Read More

SMB Phone Systems Buyer’s Guide


If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.

cti communications  applications that ensue from CTI technology are: Browser-based system administration - Web interface that allows users to customize their PBX setup (configuring the actions of auto attendant, for example) Soft phone support - allows users to make and receive calls on their computers Interactive Voice Response(IVR) - a software application that enables users to input information by voice or to enter data using keypads Unified messaging - a single messaging infrastructure accessible through a computer or a Read More

Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect


I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this

cti communications  away, and  that every interaction through any channel through which a customer communicates with a company can positively affect or damage the company’s brand. The vendor's on-premise and cloud CX software suites are used by call centers and businesses with e-commerce Web sites. KANA’s capabilities include customer service interaction through live chat, e-mail, phone, and Web self-service (WSS) portals as well as knowledge-based applications that assist agents in their conversations with customers. Read More

Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

cti communications  applications that ensue from CTI technology are as follows: Browser-based system administration - Web interface that allows users to customize their PBX setup such as configuring the actions of auto attendant Soft phone support - allows users to operate their computers as telephones for making and receiving calls Multimedia recording - screen recording feature that captures the entire user desktop during contact on all channels, such as telephone, e-mail and chat. It also records the conversation. Read More

Future Tech: Where Will Telephony Be in Two Years?


Right now, there are two clear trends that will continue to shape business telephony into the next two years: Internet protocol (IP)-based communications and mobility. Download this concise executive brief to get an expert's take on voice over IP (VoIP), IPv6, converged networks, and more.

cti communications  Tech: Where Will Telephony Be in Two Years? Right now, there are two clear trends that will continue to shape business telephony into the next two years: Internet protocol (IP)-based communications and mobility. Download this concise executive brief to get an expert's take on voice over IP (VoIP), IPv6, converged networks, and more. Read More

Telecommunications


Modern telecommunications infrastructures are formed by a wide range of manufacturers and service providers, which combine to create a challenging and dynamic industry. Telephony, radio, television, the Internet, and other networking services make this industry a complex web. Service and equipment providers have to face very complex challenges, such as introducing better and innovative products and services, improving communication technologies, creating new products that apply these high-end technologies, and updating frequently changing business models.

cti communications  telecommunication software comparisons,telecommunications,evaluate telecommunications equipment,telecommunications industry,telecommunications management,communications,mobile broadband access,telecom wireless,telecom companies,telecom services,telecom software,telecom solutions,telecommunication,telecommunication company,telecommunication industry services,telephony,voip telecom,billing telecommunications software,compare mobile softwares,phone applications,phone biling,mobile telcommunications,voip,wireless,accounting,customer services,cable,crm,customer sales,wireless,evaluating telecomunications software system,radio,television,internet,networking services,communications technologies,network connection,internet provider,mobile networking,next-generation communication, wide area network,wan,IT software,erp,sfa,scm,plm,ppm,voip. Read More

Alteva


Alteva is a provider of hosted unified communications-as-a-service (UCaaS). Other focuses include voice-over-Internet-protocol (VoIP) and Microsoft communication services.

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MCI WorldCom: “It’s not an age, it’s an attitude”


Staking its claim as the preeminent communications company for the digital generation, MCI WorldCom announced a major initiative to build upon its advanced global data and Internet services. On April 13, 2000, President and Chief Executive Officer Bernard J. Ebbers unveiled the new vision and plans for the future of the company.

cti communications  product focus and sales practices to expand its leadership position beyond high-growth, high-speed data and Internet services, Ebbers said. The company is announcing a sweeping initiative to extend the network and transport services MCI WorldCom is so well known for to include a broad range of value added services to facilitate e-commerce and e-business. The move leverages MCI WorldCom's global network assets, experience in data communications and Internet operations, as well as 77,000 employees. The Read More

Cash Converters Canada Inc.


Cash Converters was utilizing an earlier version of Maximizer to track contact details, basic phone notes and other communications. With its small team of sales, marketing, accounting and operations managers that managed the day-to-day operations of the business and its franchisees, the team began working out of the office more and more often. To assist them with this, they needed a solution that worked seamlessly with their business structure and processes, allowing them to work with updated information whether they were working at the office, at home or on the road.

cti communications   Read More

Boardless Fax Servers in VoIP Environments


Although faxing remains the communications bedrock for countless enterprises, people are now seeking ways to replace outdated fax technology and improve workflow efficiencies. Thus, the lure of converged networks has driven many enterprises to embrace voice-over-Internet protocol (VoIP) technology, and to merge their voice and data networks. In fact, VoIP is the harbinger of sweeping transformations in the communications industry.

cti communications  Fax Servers in VoIP Environments Although faxing remains the communications bedrock for countless enterprises, people are now seeking ways to replace outdated fax technology and improve workflow efficiencies. Thus, the lure of converged networks has driven many enterprises to embrace voice-over-Internet protocol (VoIP) technology, and to merge their voice and data networks. In fact, VoIP is the harbinger of sweeping transformations in the communications industry. Read More

Zdesign for consumer products- CPLM for Defense


Zdesign connects participants in fashion product development organizations, and manages the time-critical communications between trading partners. It brings together members of product development teams from design, sourcing, manufacturing, sales, and marketing.   Zdesign is project-based, which parallels the basic work unit for all product development-driven companies and mirrors their activities. Product development teams can initiate projects online, invite members of their internal and external teams to participate and conduct all of their business activities and communications in one place, from anywhere, anytime.   Zdesign technology can be configured to interface with and support various IT systems including enterprise resource planning (ERP), supply chain management (SCM), product data management (PDM), and computer-aided design (CAD).    

cti communications  companies and mirrors their activities. Product development teams can initiate projects online, invite members of their internal and external teams to participate and conduct all of their business activities and communications in one place, from anywhere, anytime.   Zdesign technology can be configured to interface with and support various IT systems including enterprise resource planning (ERP), supply chain management (SCM), product data management (PDM), and computer-aided design (CAD). Read More

CICS


CICS.com is a developer partner, an advanced business partner and an “Optimized” member of IBM PartnerWorld Industry Network (PWIN) for Wholesale Distribution. CICS.com to provide products and services for multi platform IT procurement solutions, including enterprise hardware, software, storage, connectivity, outsourcing, timeshare, help desk, professional services, financial services, global M&A and investment banking services.

cti communications  Systems Alliance Systems is a leading provider of server and storage solutions targeting the Communications, Enterprise, and Military markets. Founded in 1992, Alliance has provided computer infrastructure that supports wireless, VoIP, contact center, security, and video enterprise communications solutions. Alliance's unique, open architecture, server designs include rack-mount, blade, and ruggedized form factors. These solutions feature high performance, superior reliability, and energy Read More

IP PBX for Service Oriented Architectures: Communications Web Services


The capacity for service-oriented architecture (SOA) to provide a framework for next-generation enterprise telecommunications services has become a reality through the maturing of Web services technology. Such communications services can now take their rightful place alongside collaborating business processes to allow enterprises to achieve a fully integrated SOA, an architecture that can grow with the business and grow with technology.

cti communications  PBX for Service Oriented Architectures: Communications Web Services The capacity for service-oriented architecture (SOA) to provide a framework for next-generation enterprise telecommunications services has become a reality through the maturing of Web services technology. Such communications services can now take their rightful place alongside collaborating business processes to allow enterprises to achieve a fully integrated SOA, an architecture that can grow with the business and grow with technology. Read More

Minimize Customer Churn with Analytics


With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user.

cti communications  Customer Churn with Analytics With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user. Read More