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Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

cti communications  implemented and supported by CTI ( Cronus Technologies Inc. ) . cfactor assists enterprises to improve the efficiency and productivity of its workforces. Customers are using cfactor for automating routine human resource and business processes, providing employee and manager selfservice, performance management, benefits administration, workforce communications and HR analytics. cfactor technology has been recognized for supporting HR best practices (Canadas Top 100 Employers 2006), as Best New Product Read More
Picture Archiving Communication Systems (PACS) for the Health Care Industry
PACS (Picture Archiving Communication System) manages the storage and display of digitized diagnostic images such as x-rays, CT Scans, and ultrasounds for use by radiologists and other clinician...
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Documents related to » cti communications


Enterprise Phone Systems Buyer’s Guide
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand

cti communications  applications that ensue from CTI technology are as follows: Browser-based system administration - Web interface that allows users to customize their PBX setup such as configuring the actions of auto attendant Soft phone support - allows users to operate their computers as telephones for making and receiving calls Multimedia recording - screen recording feature that captures the entire user desktop during contact on all channels, such as telephone, e-mail and chat. It also records the conversation. Read More
Microsoft’s Underlying Platform Parts for Enterprise Applications: Somewhat Explained - Part 2
Part 1 of this blog series concluded that Microsoft would not converge all of its diverse Microsoft Dynamics  product lines into a single enterprise resource

cti communications  to leverage the best practices and technologies across all of the products, where possible. The idea is to deliver applications that have the following characteristics: are familiar to users within their organizations, fit with existing corporate systems, fuel business productivity, and enable confident and informed decision making processes. Reporting, Analytics & Collaboration Enablers To expand further on the use of the Microsoft SQL Server database that was discussed at the end of Part 1 , all Read More
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

cti communications  process automation features and CTI functionality, Consona Enterprise CRM offers a BPM system, which is fully integrated with the entire CRM portfolio; functionality includes process design, business rule creation, and cross-platform integration. The solution provides graphical workflows and business rule design tools can be used by business analysts and programmers to develop processes and automate business. As well, the process management functionality allows users to design and implement custom forms Read More
The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

cti communications  the Customer Interaction Center. CTI - Computer-Telephony Integration. Links incoming phone call information with information that already exists in the database related to that phone number, auto-populating Service Requests with basic information such as Contact Name, Address, Company Name, etc. D   Dashboard - A member of the Business Intelligence family that represents near-real-time data feedback about particular performance measures. Called a Dashboard because the visual implementation of the Read More
Unified Communications Guide: Staying On-Premise or Going to the Cloud
Whether your company has recently migrated from legacy telephony to VoIP or whether it has been on the VoIP path for some time, consideration of unified

cti communications  Communications Guide: Staying On-Premise or Going to the Cloud Whether your company has recently migrated from legacy telephony to VoIP or whether it has been on the VoIP path for some time, consideration of unified communications UC makes sense. While some businesses will be perfectly happy moving over to VoIP, others will want the richer set of benefits that come with UC. Once the decision to go with UC has been made, businesses have to choose between retaining their premise-based environment for Read More
How to Choose Between VoIP and Unified Communications
Both voice of IP (VoIP) and unified communications (UC) represent large leaps forward from legacy telephony. This white paper reviews five key considerations

cti communications  to Choose Between VoIP and Unified Communications Both voice of IP (VoIP) and unified communications (UC) represent large leaps forward from legacy telephony. This white paper reviews five key considerations covering the full gamut of stakeholders to make an informed decision to deploy either VoIP or UC. Read More
Clarity of Vision: Clarify Sold to Amdocs by Nortel
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify business for US $200 million

cti communications  product sets, communications-specific functionality and powerful delivery capabilities, we offer the number one CRM solution for the communications industry. Amdocs will establish a new CRM division, to be located at Clarify's headquarters in San Jose, CA. Mr. Naor provided the following rationale for the Clarify purchase: Amdocs had already successfully integrated Clarify's CRM products with its own at leading communications companies, and the two companies were already moving toward the same Read More
Alteva
Alteva is a provider of hosted unified communications-as-a-service (UCaaS). Other focuses include voice-over-Internet-protocol (VoIP) and Microsoft

cti communications   Read More
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

cti communications  Assessment Center Feedback | CTI Call Center | CTI Call Center Services | CTI Inbound Call Center | CTI Contact Center Services | CTI Call Center Outbound | CTI Contact Center Software | CTI Innovative Call Center | CTI Call Center Outsourcing | CTI Virtual Call Centre | CTI Winning Call Center | CTI Call Center Skills | CTI Definicion Call Center | CTI Call Center Solution | CTI Call Center Leaders | CTI Center Feedback | CTI Call Center Products | CTI Call Center Improvement | CTI Call Center Managers Read More
NFC: Near-Field Communications- A Look into the (Near) Future of NFC
Near-field communications (NFC) is the hovering trend in the “mobile tech” world, not only adding convenience to the daily lives of consumers, but opening doors

cti communications  Near-Field Communications- A Look into the (Near) Future of NFC Near-field communications (NFC) is the hovering trend in the “mobile tech” world, not only adding convenience to the daily lives of consumers, but opening doors for enterprises to increase revenue, collect useful consumer data, and use that data in targeted marketing efforts. This whitepaper examines the background of NFC and explores the integration of NFC and its various uses. NFC security concerns are also discussed. Read More
Boardless Fax Servers in VoIP Environments
Although faxing remains the communications bedrock for countless enterprises, people are now seeking ways to replace outdated fax technology and improve

cti communications  Fax Servers in VoIP Environments Although faxing remains the communications bedrock for countless enterprises, people are now seeking ways to replace outdated fax technology and improve workflow efficiencies. Thus, the lure of converged networks has driven many enterprises to embrace voice-over-Internet protocol (VoIP) technology, and to merge their voice and data networks. In fact, VoIP is the harbinger of sweeping transformations in the communications industry. Read More
Amerisure Mutual Insurance Company
With 10 remote office locations spread across nine states, Amerisure was in need of a communications platform that would enable the company to enhance the

cti communications  corporate headquarters’ operations and activities. Amerisure needed to communicate to employees in a timely manner that would allow the flow of accurate, important information, whether that data be employee-specific, such as salary, job, or benefit information, or company news and updates. In addition to a centralized communication platform, the company wanted heightened management of its workforce through the use of business intelligence tools that would allow it to track trends and have improved Read More
United Business Media
United Business Media (UBM) provides marketing and communications services. UBM@s focuses include event organization, news distribution, advertising, and market

cti communications  Business Media United Business Media (UBM) provides marketing and communications services. UBM’s focuses include event organization, news distribution, advertising, and market research. Read More
Edgell Communications
Edgell Communications is a business-to-business media company founded in 1985. Its publications include Apparel, RIS News, Hospitality Technology, and Mobile

cti communications  Communications Edgell Communications is a business-to-business media company founded in 1985. Its publications include Apparel, RIS News, Hospitality Technology, and Mobile Enterprise. Read More

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