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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 cti companies


Dynamics Software
Dynamics Software offers solutions that work with Microsoft Dynamics AX with a proven industry track record. These solutions are designed to support:•(Field

cti companies  •Project based companies, like construction, installation, project management and project manufacturing companies •Car and motorcycle Importer and Dealer Management organizations •Computer Telephone Integration (CTI) •Manage Microsoft Dynamics AX add-on licenses (AX License Framework)

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Surado! A Rising Mid-market CRM Provider


Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, and Commence Corporation.

cti companies  systems by including its CTI integration in a future release. The same approach applies to Surado's Analytics module that is poised to integrate predictive modeling and other analytical capabilities into future releases. In addition to a well-positioned pricing scheme, Surado could be considered in the near future as a serious mid-market competitor to bigger players such as Onyx , Epiphany , Amdocs/Clarify , and Pivotal . Now the real question is: can the software vendor sustain its price and ease of use Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3


When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides some basic steps you can take to successfully deploy voice and data network services. A complete capabilities inventory has been included to help you ensure that every feature of your current system will be considered for inclusion in your new system.

cti companies  Protocol Telephony IPT | CTI IP Telephony | CTI Understand IP Telephony | CTI Free IP PBX Guide | CTI Choose a Business VOIP Solution | CTI On-demand PBX Flexible | CTI Business Telephone System | CTI Small Office IP Phones | CTI Voice Over Internet Protocol | CTI IP Telephony Resources | CTI IP Telephony Definition | CTI Services IP Telephony | CTI IP Telephony Systems | CTI IP Telephony Solutions | CTI IP Telephony Overview | CTI IP Telephony Extends | CTI IP Telephony Internet | CTI IP Telephony Read More

Microsoft Throws .NET At SMEs, With CRM As Bait


While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space, no one can be sure that its appetite will remain in check for very long.

cti companies  forecasting, sales contracts, and CTI (computer telephone integration) functionality. Also, future releases will feature a customer portal to provide access to the knowledge base, Frequently Asked Questions (FAQ), visibility into open customer call inquiries, and a storefront that provides order visibility through integration with Great Plains' products. It does not take a genius to realize that over time and with these features in place, the MS CRM product might appeal to the more sophisticated Read More

Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

cti companies  Assessment Center Feedback | CTI Call Center | CTI Call Center Services | CTI Inbound Call Center | CTI Contact Center Services | CTI Call Center Outbound | CTI Contact Center Software | CTI Innovative Call Center | CTI Call Center Outsourcing | CTI Virtual Call Centre | CTI Winning Call Center | CTI Call Center Skills | CTI Definicion Call Center | CTI Call Center Solution | CTI Call Center Leaders | CTI Center Feedback | CTI Call Center Products | CTI Call Center Improvement | CTI Call Center Managers Read More

Four Key Questions: Ensuring Continual IT Innovation at CPG Companies


For many consumer packaged goods (CPG) companies, the environment is too complex to implement a new business process without upgrading the IT systems that support that process. Taking a consumer approach to upgrading can help. You need to seek out solutions that fit your CPG environment, can keep up with continual innovation, and more. But you always need to be thinking ahead. Learn more about developing an IT roadmap.

cti companies  Key Questions: Ensuring Continual IT Innovation at CPG Companies For many consumer packaged goods (CPG) companies, the environment is too complex to implement a new business process without upgrading the IT systems that support that process. Taking a consumer approach to upgrading can help. You need to seek out solutions that fit your CPG environment, can keep up with continual innovation, and more. But you always need to be thinking ahead. Learn more about developing an IT roadmap. Read More

Dassault Systèmes Wants to Make A&D Companies Winners


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cti companies  schedule, and identifies and effectively manages all potential risks. Historically, this has been a challenge for most companies because they lacked tools that could enable them to efficiently capture and reuse intellectual property across programs, quickly explore alternative designs to find the best one, and digitally simulate the impact of decisions on the program throughout its life cycle. Simply speaking, the “Winning Program” 3DEXPERIENCE solution is for A&D contractors to help them manage Read More

Top Software for Financial Services Companies


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cti companies  Software for Financial Services Companies Comparing software solutions for financial services companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, MicroStrategy, Infor, Epicor, META4, NuView, NOW Solutions, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Software—and many more. Read More

The Ken Blanchard Companies


Founded in 1979, the Ken Blanchard Companies developed leadership training system Situation Leadership II. Other focuses include organizational leadership consulting, leadership skill training, coaching, and executive development.

cti companies  Ken Blanchard Companies Founded in 1979, the Ken Blanchard Companies developed leadership training system Situation Leadership II. Other focuses include organizational leadership consulting, leadership skill training, coaching, and executive development. Read More

Three Steps to Strategic Planning Excellence in Wholesale Distribution Companies


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cti companies  Steps to Strategic Planning Excellence in Wholesale Distribution Companies A strategic planning process is critical for distribution companies. Not unlike personal financial planning, distribution executives have to select the best investments needed now to create profitable growth in the future. If you fail to make the right commitments at the right time, you will miss opportunities and increase your risk. This paper outlines a set of core analytics customized for wholesaler distributors. Read More

Achieving Business Intelligence in Midsize Companies


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cti companies  of data living in transaction-based, distributed systems and databases. But these databases are often not designed to communicate with one another, allow users to explore data in unusual ways, or quickly provide high-level summaries of data. Learn how business intelligence (BI) systems can provide these and other benefits, and how to implement BI in your organization. Read More

Geac Upgrades Accounting And Human-Resources Apps -- SQL Release 6.0 Simplifies Purchasing And HR Services For Midsize Companies


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cti companies  process that links requisition activity directly to accounting systems, such as budgeting and accounts payable. In addition, the rollout of a new component of the SQL HR suite called HRPoint gives users access to HR, benefits, and payroll information through a Web browser. Geac says HRPoint can reduce administrative costs and improve HR service to employees by eliminating paperwork and phone calls. Beth Price, Geac's human resources management systems product manager, says the SQL product line is aimed Read More

Fatal Flaws in ERP Software Create Opportunity for Niche Software in CPG Companies


ERP software may fail to meet critical business requirements. When companies find that their ERP doesn't meet all of their business requirements, they should investigate niche software vendors who are focused on fixing fatal flaws. This paper discusses one of the potential fatal flaw areas in the CPG industry.

cti companies  provide all of the functionality their business requires. These shortfalls have been characterized as fatal flaws . If a company uncovers a fatal flaw in their ERP software they have three choices: keep their paper-based and labor intensive system, develop in-house software or, look for niche software to bolt on to their ERP software. Some consumer goods product (CPG) manufacturers find themselves looking for niche software when they look to improve the operation of their back office functions Read More

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cti companies  Time to Insight for Midsize Companies Using In-memory Analytics In-memory analytics provides midsize companies with a faster, more flexible, and arguably lower-cost way of accessing and processing information, allowing users to get answers to business questions in seconds rather than hours. By virtue of its high-performance architecture, in-memory has the potential to help midsize organizations become more informed, and respond quicker to changing market conditions. Find out more. Read More