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J.D. Edwards Fires Siebel, Hires YOU
J.D. Edwards announced plans to acquire CRM vendor YOUcentric, Inc. At the same time, they have severed their 18 month relationship with Siebel and ended

cti siebel  Service Call Handling, to CTI support, to Support for wireless data access (WAP-enabled cell phones, Palm platform, pagers). Eschewing, even disdaining, the traditional best-of-breed , or best practice approach, YOUcentric describes their approach toward software development as akin to Dell's make-to-order approach to computer manufacturing. They start with the customer's strategic business processes (which are hopefully well-aligned with the company's strategic goals and vision), pick among their 110 Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » cti siebel


Intentia Braces For Its Ongoing Roller-Coaster Ride Part 2: Challenges and User Recommendations
To continue to expand beyond its European roots and succeed in other markets, Intentia must continue to focus on marketing and sales, both direct and indirect

cti siebel  able to blend industry-specific functionality into the Movex suite. With its own substantial service organization Intentia might be in a position to continue to build out its technology to better serve its vertical markets. Moreover, the Movex applications suite is built on several integrated software components to facilitate implementation, such as the Component Repository , which contains generic and industry-specific business components for customizing the applications to unique business environments Read More...
Who Alleges The PRM Market Consolidation?
Many surveys have purported that there are twice as many manufacturers that cannot integrate their ordering systems with those of their partners and

cti siebel  them. Some pundits are predicting as much as 80% of business going through indirect sales channels in the next five years. Given ever-shorter product lifecycles and companies' ever-increasing reliance on third-party channel partners to drive sales and increase customer satisfaction, the need for some form of PRM should not be questioned. Still, many surveys have purported that there are twice as many manufacturers that cannot integrate their ordering systems with those of their partners and distribution Read More...
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

cti siebel  process automation features and CTI functionality, Consona Enterprise CRM offers a BPM system, which is fully integrated with the entire CRM portfolio; functionality includes process design, business rule creation, and cross-platform integration. The solution provides graphical workflows and business rule design tools can be used by business analysts and programmers to develop processes and automate business. As well, the process management functionality allows users to design and implement custom forms Read More...
Microsoft Throws .NET At SMEs, With CRM As Bait
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space, no one can be sure that its

cti siebel  forecasting, sales contracts, and CTI (computer telephone integration) functionality. Also, future releases will feature a customer portal to provide access to the knowledge base, Frequently Asked Questions (FAQ), visibility into open customer call inquiries, and a storefront that provides order visibility through integration with Great Plains' products. It does not take a genius to realize that over time and with these features in place, the MS CRM product might appeal to the more sophisticated Read More...
Onyx Thinks ASP Opportunities Are A Gem
Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and distribution strategy to be

cti siebel  (technology that tracks customer interactions across company divisions and routes customer data to the appropriate division), an interface framework that manages the user interface for the other three components mentioned below, and an integration framework to tie Onyx's front end applications to other vendor's back end (ERP and other) systems. Customer Portal - This application allows organizations to provide personalized marketing, e-commerce, and service functions to their customers over the Internet. Read More...
The Power of One
The typical mid-market company that has roughly $350 million in annual revenue, has not fully automated its business processes, and would gladly give up its

cti siebel  Power of One Introduction So many articles today discuss the capabilities of integration services and their ability to tie together information from multiple disparate systems. In the marketplace there are stand-alone products, provided by companies like Tibco and Vitria that perform these services, and it seems that all of the major ERP vendors now have an integration story of their own. The focus on integration stems from the fact that businesses have business processes that they are attempting to Read More...
Wilden Pump & Engineering
Wilden began to investigate several customer relationship management (CRM) packages in the market including: Maximizer Enterprise, PeopleSoft, Siebel, Pivotal

cti siebel   Read More...
Is SAP Stumbling? Perhaps.
Business applications market leader SAP reported a 43% drop in net income for its first quarter ended March 31, despite a 10% increase in revenue. In a separate

cti siebel  million and 92 cents, respectively, in the corresponding quarter of last year (See Figure 1). Revenue rose to $1.18 billion, from $1.08 billion a year ago. Overall, software license revenue increased by only 4% during the quarter, while maintenance revenue rose by 43% as compared to the same quarter a year ago. Consulting and training revenue, meanwhile, dropped by 3% and 14%, respectively. Figure 1   SAP was prepared for a challenging first quarter - and we got it, Henning Kagermann, co-chairman and c Read More...
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

cti siebel  Assessment Center Feedback | CTI Call Center | CTI Call Center Services | CTI Inbound Call Center | CTI Contact Center Services | CTI Call Center Outbound | CTI Contact Center Software | CTI Innovative Call Center | CTI Call Center Outsourcing | CTI Virtual Call Centre | CTI Winning Call Center | CTI Call Center Skills | CTI Definicion Call Center | CTI Call Center Solution | CTI Call Center Leaders | CTI Center Feedback | CTI Call Center Products | CTI Call Center Improvement | CTI Call Center Managers Read More...
Microsoft Lays Enforced-Concrete Foundation For Its Business Solutions Part 3: Challenges
MBS is both a threat and an opportunity for the most nimble vendors, and mid-market CRM vendors might have acquired another lease of life extension in the

cti siebel  core competencies (i.e., product functional footprint). Therefore, given their access to the same technologies, it is no wonder that many other vendors have delivered their products leveraging .NET and other Microsoft technologies much sooner than MBS, Epicor , Frontstep , and Best Software being only some examples. While MBS has solved many recent soul-searching dilemmas, one knows that there is a large time bracket from concept to actual materialization. With the addition of Navision 's array of Read More...
Cognos Unveils CRM Solution
Cognos, one of the largest business intelligence and on-line analytical processing vendors, has announced an aggressive customer relationship management

cti siebel  comprehensive BI solution (including interactive reporting, data analysis, and scorecarding) for the customer relationship management (CRM) marketplace. The announcement was part of an aggressive CRM market initiative showcased at Cognos's Enterprise 2000 conference to an audience of corporate executives and industry experts. Cognos showcased its Cognos business intelligence for CRM solution as providing the extensive interactive reporting, analysis and scorecarding functionality critical to Read More...
Enterprise Applications Battlefield Mid-Year Scoreboard Part 4: Other Vendors, CRM, SCP & User Recommendations
Application vendors find themselves in a precarious situation where, concurrently with dismal revenue inflow, there is a need for bigger investment in the

cti siebel  up with a missing functionality and, more important, updating the product technology foundations to be able to communicate in a new Web Services-oriented world. Vendors unable to keep abreast of technology demands of a vertically focused solution that provides tangible returns in ever-smaller project chunks are in a danger of becoming has-beens. Logically, the best software bets are the clear leaders in their fields SAP in the ERP and as of late in the SCM market, Oracle in the database market, Read More...
When Customer Relationships Meets Business Intelligence Marketing Analysis and User Recommendations
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where customers and the vendors benefit.

cti siebel  In addition to these functions, BI suites must also provide the ability to use information building blocks as the basis for comparisons, calculations, ratios, and metrics. Users should be able to dynamically combine business measures to derive key performance indicators (KPI), such as product profitability, margin analysis, book-to-bill ratios, return on investment (ROI), and other vital metrics. Typical data that manufacturing enterprises should know about, on a daily basis, include inventory situation, Read More...

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