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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 current news about customer relationship management


Deploying Customer Relationship Management Effectively: Beyond Implementation
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into

current news about customer relationship management  foster the adoption of current technologies and stimulate interest in more advanced usages. Teach Learning and understanding a new CRM system requires well-organized knowledge of the technology and the concepts that have motivated its deployment. Simply telling a group of users to accept a new system at face value rarely provokes adoption. However, if given a strategic foundation for why the application is being introduced and how it will make their lives easier, users are much more likely to embrace and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) Software Evaluation Report

This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. 

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Documents related to » current news about customer relationship management

Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM


Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process management (BPM) technologies lack many critical components found in customer relationship management (CRM). However, converging BPM and CRM provides the responsiveness, cost-effectiveness, and manageability to achieve optimal results. The converged approach helps align priorities enterprise-wide, reduce risks, and unblock revenue growth potential.

current news about customer relationship management  picture of the customer's current activity with the company'from Web inquiries to orders in production. Requests and orders originating in CRM are routed through other applications, never disappearing into a blind spot. Customer service agents always have up-to-the-minute status of every process that affects their customer. Events such as changes in a customer's status trigger notifications to processes that may be affected. Delays in one process raise alerts that inform other processes, as well as trigge Read More

Supply Chain Management Audio Conference Transcript


This is a transcript of an audio conference on Supply Chain Management presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS, to conduct a live real time evaluation and selection. It then reviewed the critical differentiating supply chain management criteria, as well as detailed comparisons of i2 Technologies, Manugistics, Aspen Technology, Logility, and Adexa.

current news about customer relationship management  procurement is available. Though current exchanges predominantly involve only spot purchases, there is a move towards making e-markets responsible for the full trading lifecycle, which spans procurement, supply chain management, and customer relationship management. Because so many vendors offer e-procurement capabilities, it is becoming increasingly important for them to distinguish their portals from competitors. We believe that supply chain management vendors are uniquely capable of doing this by provi Read More

Navigating Between Service Management Scylla & Charybdis - Part 1


It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing importance of the service sector has only been accentuated by the recent (and perhaps still ongoing) subprime mortgage and financial system meltdowns, volatile stock markets, declining durable (hard) goods orders

current news about customer relationship management  ClickSoftware ’s founder and current chairman and CEO, says that organizations that use mobility technologies merely for communicating information between the dispatchers and the field force are not leveraging the full potential of mobility technologies because the burden of decision-making is left for the dispatchers. Modern service organizations recognize that real-time communication devices (mobile phones, handheld computers, laptops, GPS units, etc.) should not be just about data transmission and Read More

The Wizardry of Business Process Management - Part 2


Part 1 of this blog series provided a lengthy discussion about business process management’s (BPM's) necessary parts-and-parcels, and the software category’s value proposition.  At the end of that post, I mentioned my recent attendance of a witty presentation that attempted to explain the essence of BPM via a bit of humor and the metaphor of the classic “Wizard of Oz” movie. Namely, on March 23

current news about customer relationship management  description of the company’s current offering. Pega provides a comprehensive rules-based BPM suite intended to help its customers plan, build, and manage BPM solutions. Pegasystems’ abovementioned BFC mantra is delivered through a SmartBPM suite of patented rule-driven BPM capabilities. Pega Products PegaRULES Process Commander (PRPC)  is at the core of the SmartBPM Suite and provides capabilities designed to model, execute, monitor, and analyze results of processes. The product includes an applicat Read More
Polymita Technologies

Case Study: More Efficient Hospital Management Systems with Content Management Tools


Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital began to implement an intranet to provide information to employees, with an update in 2003 to provide visibility of corporate information. Learn how the company is integrating a content management system with portal tools to integrate processes and improve efficiency.

current news about customer relationship management   Read More

Business Process Management Notations within Business Process Management


Business process management notation (BPMN) is an initiative to increase standardization within process modeling. What are the principles of BPMN, and what is the value of BPMN to vendors and organizations using business process modeling?

current news about customer relationship management  for end users. Organizations currently evaluating BPM applications should consider whether vendors are using (or plan to use) the BPMN notation method, as BPMN is the best available notation method at the moment. BPMN enables easier design, implementation, and communication between different parties, both internally and externally. In particular, for organizations that need to communicate within their business processes with third party organizations, a standard notation methodology becomes essential to o Read More

Voice of Customer: Using Customer Actions That Speak


Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics.

current news about customer relationship management  BI White Paper,Integrated BI Solution,VOC,Business Intelligence,Cost Reduction,Warranty Intelligence,Business Analysis,Business KPIs,KPI Analysis,BI Challenges Read More

Business Performance Management Basics: An Overview of Business Performance Management and Its Benefits to the Organization


Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns and using software to help drive business decisions and develop corporate strategy. For an organization, there are many benefits to implementing a BPM solution.

current news about customer relationship management  scalable to the organization's current architecture. Aside from the general system architecture, organizations should consider data integration and their own data analysis methods in order to alleviate additional challenges when implementing a new system. Complexity : If an organization plans to successfully implement a new solution, the new performance management system should be implemented incrementally. The solution should be implemented across one unit at a time, perhaps starting with finance, and th Read More

Oil and Gas: Upstream Data and Information Management Survey


Oil and gas companies have numerous information systems, each churning through vast amounts of data to support business decisions. Successful management of these information systems is not simply a case of keeping the systems running and providing suitable backup mechanisms. It also includes the adoption of professional data management practices. Download this report to learn about effective practices for addressing data management challenges.

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current news about customer relationship management  SumTotal,mobile workforce,mobile workforce management,pdf,whitepaper,expense management,mobile expense management,workforce management,organizational goals Read More

Systems Management Buyer's Guide


Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature/function criteria along with less tangible characteristics in order to make an appropriately calibrated decision. Download this guide from Dell KACE for a comprehensive feature/function checklist, as well as additional considerations for evaluating systems management solutions.

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Data Management and Analysis


From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it is also a resource for acquiring knowledge and supporting the decisions companies need to make in all aspects of economic ventures, including mergers and acquisitions (M&As).

For organizational growth, all requirements and opportunities must be accurately communicated throughout the value chain. All users—from end users to data professionals—must have the most accurate data tools and systems in place to efficiently carry out their daily tasks. Data generation development, data quality, document and content management, and data security management are all examples of data-related functions that provide information in a logical and precise manner.

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