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The Renewed Finance Function: Extending Performance Management Beyond Finance
The role of the finance team has changed recently, due to increased oversight from regulators, more active investors, and company-specific changes in business

cusstomer service description  its strengths on the customer side, for the past six years he has been working on centralizing and standardizing all of the financial procedures, regardless of where they reside in the company. We standardized how the accounts were structured; we streamlined departments; we got people using a standard chart of accounts consistently. That set up our conversion into a new system, he says. Now we're on a common platform and we have common measurements, Mr. Fitzsimmons says. By standardizing, he says, Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » cusstomer service description


E-Business Customer Service Success at H.B. Fuller Company
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service.

cusstomer service description  Business Customer Service Success at H.B. Fuller Company Company Issue    H.B. Fuller Company is a global specialty chemicals manufacturer with annual sales in excess of $1.3 Billion. The company markets and manufactures thousands of products-including adhesives, sealants, and coatings-used in products ranging from automobiles to envelopes, and cereal boxes to satellites. H.B. Fuller sells to customers directly and through distributors in more than 100 countries. H.B. Fuller North America (HBF NA) is Read More...
Reducing Operational Risk of IT Service in Finance
An overview for CIOs of the provision and management of IT services at a level that addresses the risk management issues raised by the Basel Committee's New

cusstomer service description  relating to security controls, customer authentication, data protection, audit trails and customer privacy. Implementing Basel II With Centauri Centauri provides an IT focused solution for the Business Disruption and System Failure events that are described in Basel II. Additionally, it can be integrated with tools that address the security management issues to provide a complete solution to Basel II from an IT operational perspective. Such integration would include retrieving security breach information Read More...
Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain
Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are

cusstomer service description  manufacturers and to final customers. This new reality of manufacturing is now facilitated through supply chain management (SCM). SCM enables today's discrete manufacturers to produce and move goods or components more efficiently, thus arming them with a competitive edge. However, managing compliance, tax laws, internal policies, and contracts between multiple parties can be overwhelming for any manufacturer. This article focuses specifically on contracts—better known as s ervice level agreements Read More...
Application Outsourcing Service
Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support

cusstomer service description  business-to-business (B2B) market places customer relationship management (CRM) supply chain management (SCM) e-business mobile applications business intelligence (BI) and data warehousing document management solutions software testing services business process outsourcing Read More...
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

cusstomer service description  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2010 Read More...
A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

cusstomer service description  field service technology solutions,field service technology green benefits,green benefits of field service technology,field service industry green benefits,field service industry automation benefits,field service solution environmental benefits,energy-saving field service solution,green initiatives with field service solution,field service solution and EPP,field service solution and environmentally preferable purchasing,envrironmentally-friendly field service company,FieldOne Read More...
Service Delivery Innovation: Creating Client Value and Enhancing Profitability
The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself

cusstomer service description  Networks: Leading Your Company, Customers, and Partners in the Hyper-Connected Economy. Matthew Horenkamp, Industry Principal, Professional Services, SAP America Inc., has over 12 years of experience in software, consulting, and high-tech organizations. During this time, he has defined and delivered value-added business solutions for consult ing, IT services, outsourcing, legal, and staffing firms. Mr. Horenkamp holds an MBA from Georgetown University and a BA in international business from Gettysburg Read More...
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

cusstomer service description  field service scheduling,field service optimization,dynamic scheduling and dispatching,services organizations,workforce scheduling,workforce sheduling optimization,service process optimization,ViryaNET,service differentiation,services company differentiation Read More...
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider

cusstomer service description  service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

cusstomer service description  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More...
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

cusstomer service description  to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More...
The Rising Financial Importance of Service
For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results

cusstomer service description  best-in-class service to their customers. Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

cusstomer service description  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

cusstomer service description  service technician scheduling,field service scheduling,automatic technician scheduling,dyanmic field service scheduling,dynamic scheduling engine,dynamic field service scheduling engine,dynamic field service scheduling Read More...

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