Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.
the business of maintaining custom code, but only if the migration would be minimally (or reasonably) painful. To that end, some vendors, such as Oracle , seem committed to offering their customers ongoing enhancements in support to make maintaining their solutions easier, faster, and cheaper. Oracle has enhanced its Premier Support over the past year with new, automated, and proactive support tools that enable faster problem diagnosis and resolution, along with proactive issue notifications to prevent