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Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

custom creating customer service satisfaction surveys  of-the-box collaboration capabilities complement custom applications In addition to providing a powerful platform for delivering customized applications, Workplace Services Express comes with a number of portlets for collaboration. We use quite a few of the IBM portlets, explains Endsley. For example, our employees get their e-mail and calendar through the portal via a single sign-on. And they are using instant messaging and team spaces for collaboration among project teams. With the built-in Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » custom creating customer service satisfaction surveys


The Alignment-focused Organization
To close the gap between strategy, risk, and execution, companies need to build strategic alignment across all aspects of the business. Learn how your company

custom creating customer service satisfaction surveys  users to import familiar custom diagrams that are already in use and include them in plans and reports (see Figure 4) Note too that strategy management software can be linked to other performance management applications, such as: Profitability and cost management software - for example, to better understand the base-level business drivers, essential for defining the right strategies Planning software - so that plans and associated budgets are in alignment with overall corporate strategy Risk management Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

custom creating customer service satisfaction surveys  lots of expensive, time-consuming custom code as part of their deployment. This often creates many problems, starting with most customers finding that by the time they have completed the development cycle and are ready to roll out the software, something in their business has yet again changed (such as a new, fierce competitor has entered the market; new legislation has been passed; the company is involved in a merger; management has decided to add or drop a new product line, etc.). Thus, these firms may Read More...
ROI Evaluation Report: IBM Cognos Software
According to Nucleus Research, IBM Cognos business intelligence (BI) software can help companies make better use of their data when performing tasks related to

custom creating customer service satisfaction surveys  lot lest time building custom reports. Another user that upgraded to IBM Cognos 8 BI said, Cognos 8 integrates reporting capabilities with the cube data. So now we build reports from the ground up within Cognos BI framework, and publish to our Web site, all without intervention from developers. A financial institution that deployed IBM Cognos TM1 said, To get the level of reporting that I have now with the old system. I would have to hire about two to three people. And these are MBA types, not just Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

custom creating customer service satisfaction surveys  Knowledge Base to Improve Customer Interactions : Knowledge Base | Knowledge Base Usage | Knowledge Base Software | Dynamic Knowledge Bases | Database for Knowledge Management | Creating Knowledge Bases-Free | Knowledge Management | Top Knowledge Base Software | Knowledge MGMT Software | Knowledge Base Article | Knowledge Base Open Source | Knowledge Base Freeware | Knowledgebase Marketing | Compare Knowledge Management | Find Knowledge Management | Methods Knowledge Base | Knowledge Democracy | Create Read More...
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

custom creating customer service satisfaction surveys  enterprise resource planning,ERP,software as a service,SaaS,SaaS business model,small to medium business,SMB,service-oriented architecture,SOA,professional services automation,PSA,on demand,customer relationship management,CRM,extensible markup language Read More...
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

custom creating customer service satisfaction surveys  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More...
Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

custom creating customer service satisfaction surveys  you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report. Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC@B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC@B software

custom creating customer service satisfaction surveys  Care and Billing (CC&B) Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

custom creating customer service satisfaction surveys   Read More...
Comarch Field Service Management
Comarch Field Service Management (FSM) system is a complete solution for scheduling, staffing, managing, and supporting workforce in the field. Efficiency is

custom creating customer service satisfaction surveys  Field Service Management ,FSM Read More...
Customer Chemistry


custom creating customer service satisfaction surveys  Chemistry Read More...
Customer Care & Billing RFI/RFP Template
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial

custom creating customer service satisfaction surveys  Care & Billing RFI/RFP Template General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements Read More...
The Executive Buying Guide to Employee Self-service
Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and

custom creating customer service satisfaction surveys  self-service,guide,HR,management Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

custom creating customer service satisfaction surveys  service technician scheduling,field service scheduling,automatic technician scheduling,dyanmic field service scheduling,dynamic scheduling engine,dynamic field service scheduling engine,dynamic field service scheduling Read More...

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