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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
customer status:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
One of the biggest mistakes users often make with BI is forgetting the big picture, the strategic goals of what they hope
to accomplish by accessing this information, while breaking out of traditional silo-ed metrics. BI is not a panacea, and enterprises
must organize and prioritize their business needs (...)
Excerpt related to
customer status:
One of the biggest mistakes users often make with BI is forgetting the big picture, the strategic goals of what they hope
to accomplish by accessi...
Published:
2005-07-16
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Abstract:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some
solutions. (...)
Excerpt related to
customer status:
Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal
sales training and t...
Published:
2006-05-23
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Abstract:
Spurred by government mandates for more business transparency, business intelligence has emerged to extract information from
ERP systems. How has BI emerged? What does the terminology surrounding it mean, and what is its current state of affairs? (...)
Excerpt related to
customer status:
Business Intelligence Status Report.
Published:
2005-06-27
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Abstract:
Tec Principal Analyst P.J. Jakovljevic takes a close look at Infor FMS SunSystems Enterprise and gets close and personal with
Infor’s product experts. What’s new at Infor? Besides the blockbuster acquisitions of late, the leading provider of business
applications has continued to release innovative pr (...)
Excerpt related to
customer status:
Tec Principal Analyst PJ Jakovljevic takes a close look at Infor FMS SunSystems Enterprise and gets close and personal with
Infor’s product exper...
Published:
2011-06-08
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Abstract:
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can
drastically simplify RMA processes. (...)
Excerpt related to
customer status:
Returned material authorization (RMA) built on sales order functionality, such as that used by Microsoft Dynamics AX, can
drastically simplify RMA...
Published:
2009-03-06
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to increase their ability to sell. (...)
Excerpt related to
customer status:
Chemical company HB Fuller has leveraged the Internet to increase their ability to sell.
Published:
2001-10-01
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Abstract:
Chemical company H.B. Fuller has leveraged the Internet to improve their level of customer service. (...)
Excerpt related to
customer status:
Chemical company HB Fuller has leveraged the Internet to improve their level of customer service.
Published:
2001-09-15
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Abstract:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available. (...)
Excerpt related to
customer status:
SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable
prices. Support an...
Published:
2007-04-27
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Abstract:
Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their
assumptions about the real drivers of sales performance. An improvement strategy can then be created, and with integrated
budgets, success metrics, etc. (...)
Excerpt related to
customer status:
Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their
assumptions about the re...
Published:
2006-03-22
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Abstract:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement to integrate the system into a disparate system when a business-to-business or business-to-consumer
extension is part of the business model. (...)
Excerpt related to
customer status:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement...
Published:
2006-09-20
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Abstract:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement to integrate the system into a disparate system when a business-to-business or business-to-consumer
extension is part of the business model. (...)
Excerpt related to
customer status:
Collaboration and interoperability are critical where multiple business units reside under one larger corporation, or where
there is a requirement...
Published:
2006-09-20
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Abstract:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts. (...)
Excerpt related to
customer status:
The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious...
Published:
2007-12-07
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Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
customer status:
... including service histories, metered usage, location, status, preventive maintenance
... and extensive warranty information, including on-line customer access for ...
Published:
2005-01-07
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Abstract:
Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business
applications from a single source, even if they have to sacrifice some functionality. To that end, the company launched its
Complete Care program. Complete Care is possibly the mos (...)
Excerpt related to
customer status:
Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business
applications from a s...
Published:
2000-10-02
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Abstract:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed us the
business plan in action. Is it time for other companies to consider this model? (...)
Excerpt related to
customer status:
WorkWise's business model is all about 'loving the customer'. A recent visit to their Customer Conference showed
us the business plan in action. ...
Published:
2003-06-05
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Abstract:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendors benefit. (...)
Excerpt related to
customer status:
For many reasons, SAS's alliance with Amdocs and partnership with Aprimo might be some of a few vendor partnerships where
customers and the vendor...
Published:
2005-08-12
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Abstract:
The Customer Relationship Management (CRM) RFP Template covers industry-standard functional criteria of CRM that can help
you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template,
it is a working document that serves as a knowledge base refe (...)
Excerpt related to
customer status:
... case; New case records and their status can be automatically made available to customers
via a customer self-service portal; A variety ...
Published:
-
Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer status:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
customer status:
... case; New case records and their status can be automatically made available to customers
via a customer self-service portal; A variety ...
Published: