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Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

customer access database template  that each department requiring customer contact has access to timely data, to provide employees with a complete view of customer profiles or histories. This creates a standardized view of each customer and promotes positive customer interactions. Most enterprise organizations have built or acquired their computer applications over an extended period of time, creating a series of complex systems that work independently or that interoperate with one another. Even if these systems have high Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer access database template


Using ERP to Deliver E-commerce for Engineer-to-order Companies
Engineer-to-order (ETO) companies can use e-commerce strategies in order to improve customer service, reduce waste, and increase profits through a lean approach

customer access database template  a customer portal, a customer service portal, a field service portal—all easily developed with a few clicks. Identify the types of information that is to appear in each and the permissions granted each type of stakeholder and you should be ready to go. In order to assure agility in a portal mechanism, you need a portal framework that can be adapted very easily. This requires an agile portal framework that can be configured with a number of applications to allow a user, for instance, to look at an asset Read More
Great Product: Too Bad The Architecture Doesn’t Fit
During the process of product selection a great deal of attention is given to the functional capabilities of the software being evaluated. While this aspect is

customer access database template  subjects. If both the customer and the vendor do not send qualified individuals to the meetings, this effort will be severely hampered. Suggested Participants : (with examples of some roles they may fulfill) Overall Process Administrator An individual responsible for the overall coordination of the jury . This individual tallies ratings from the other participants and collates a collective score for each function point. This individual is usually also responsible for reporting progress to, and getting Read More
Microsoft Dynamics and the 2007 Microsoft Office System: Integration Highlights
Business management solution users spend most of their time “heads down” in the business application, but they also need to use communication and desktop

customer access database template  processes such as invoicing, customer order tracking and reporting. For example, salespeople can access customer accounts and sales history, as well as enter orders. Purchasing supervisors can look up inventory levels and lead time information, and production designers can edit a bill of materials (BOMs) right from Office SharePoint Server 2007. Companies can create company-wide intranets with security that allows employees to access only what is appropriate for their role. This helps ensure that employee Read More
Embracing Complexity: A Speedy Business Performance Management Solution
Applix is a leading business intelligence and performance management vendor for Global 2000 mid-market organizations. For users considering implementing a

customer access database template  the top three for customer loyalty. Headquartered in Westborough, Massachusetts (US), Applix is a provider of business intelligence (BI) and business performance management (BPM) solutions. Incorporated in 1983, Applix first targeted software applications for the UNIX market. To capitalize on the emerging market, thirteen years later it acquired Sinper Corporation , an online analytical processing (OLAP) software developer. In 1998, Applix released its first TM1 product, followed by five subsequent releas Read More
IBM Announces the Release of DB2 Universal Database Version 7
IBM (NYSE: IBM) has announced the release of DB2 Universal Database Version 7, with a new pricing structure for application service providers (ASPs), support

customer access database template  to help them improve customer relationships, make timely decisions and gain competitive insight. Version 7 is available on UNIX, Linux and Windows platforms. It is the first and only database to combine the speed required for Internet searching with the scalability and availability of a relational database. Market Impact New features in the product are designed to fully integrate e-business, business intelligence, and content management. Version 7 includes an integrated, in-memory database that should Read More
Controlling Access Risk: Increase Visibility, Reduce the Time and Cost of Compliance
Managing end-user access to critical enterprise resources as part of an organization's IT governance, risk management, and compliance (GRC) initiative helps

customer access database template  Access Risk: Increase Visibility, Reduce the Time and Cost of Compliance Managing end-user access to critical enterprise resources as part of an organization's IT governance, risk management, and compliance (GRC) initiative helps companies to control access risk, provide real-time visibility for multiple stakeholders, and streamline regulatory compliance. This research shows that the leading performers in controlling access risk also realize tangible financial benefits. Read More
Social Customer Suite
Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.

customer access database template  Customer Suite Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers. Read More
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

customer access database template  the Customer Experience Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand. Read More
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

customer access database template  Customer Service Is Simple Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on that expectation. The expectation can be very high or very low; the point is that Read More
Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the

customer access database template  Profile: Multi-Chem Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes. Read More
Lowering Your IT Costs with Oracle Database 11g Release 2
New versions of database software and operating systems (OSs) come out regularly. In the past, upgrading the database and OS for individual environments has

customer access database template  Oracle Database 11g,Oracle Database 11g Release 2,lowering IT costs,private cloud,Oracle Real Application Clusters Read More
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information

customer access database template  to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive Read More
2011 Customer Relationship Management Buyer's Guide: Innovations in CRM
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

customer access database template  Customer Relationship Management Buyer's Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More

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