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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

customer account group  communication tool for the Customer Account Team and all who “touch” the customer Exhibit 3 portrays the respective characteristics relating to customer dashboards across the services framework. Generally speaking, as organizations move from the customer support to the growth phase, customer dashboards tend to: Have metrics that are mutually defined with customers Include jointly defined thresholds and limits Include process variation as well as average indicators Include qualitative as well as Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » customer account group


Social Media and Customer Experience Feedback
Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen

customer account group  respond quickly, further engendering customer loyalty. Many free applications make it easy for you to access live SM information, including Google Alerts, Icerocket.com, Twitter Search, Twist, Ping.fm, Tweetgrid, etc. Your account manager can make it easy for you to access live SM information right from your Mindshare Success Center page by conveniently adding in, (1) a current “buzz” chart (showing the current level of online discussions about your company), (2) a live Twitter feed (a scrolling bar Read More
Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

customer account group  efforts on sales (56%), customer service and support (51%) and marketing (45%). Only 20% plan to focus their spending on analytics, and only 9% will invest in system consolidation or integration. The news is disappointing, considering the clear need for firms to align strategies company-wide. Other factors will affect corporate spending in this area. As workforces grow increasingly mobile, and enterprises work to respond to customers more rapidly and personally, the need to share CRM data on handheld Read More
Customer Relationship Management and the Next Generation Network
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our

customer account group  the board of the Customer Relationship Management Association and have an e-mail account for organization activities. While trying to remain in close contact with customers, it's just as important that family and friends are able to reach me, and so I have a few personal e-mail accounts, a personal instant message account, and even a second cell phone with a number I only give out to family. Even though we have these technologies that help us stay connected, it's not as efficient and effective as we'd Read More
Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

customer account group  Re-invention: Optimizing the Online Customer Experience Quocirca is a research and analysis company with a primary focus on the European market. Quocirca produces free to market content aimed at IT decision makers and those that influence them in business of all sizes and public sector organisations. Much of the content Quocirca produces is based on its own primary research. Source: Quocirca Ltd Resources Related to Telecom Re-invention: Optimizing the Online Customer Experience : (Wikipedia) Telecom Read More
SMB Group, Inc.
The SMB Group analyzes and researches the small and medium business market. SMB@s focuses include digital marketing solutions, cloud computing, and social

customer account group   Read More
Smartware Group Inc.
Smartware Group, Inc., is a provider ofcomputerized maintenance management software (CMMS). Smartware has@produced Bigfoot CMMS@since 2002 for more than 10,000

customer account group   Read More
The MPI Group
MPI provides research, advice, and performance-targeted ideas. The company produces the MPI Manufacturing Study and the Next Generation Manufacturing Study.

customer account group   Read More
Aberdeen Group
Aberdeen Group conducts research focused on helping business leaders across seventeen different B2B technology disciplines improve their performance. Aberdeen

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Evaluator Group
Evaluator Group is an information technology analyst firm providing information on data management and storage. The company@s types of research include product

customer account group   Read More
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

customer account group  the Customer Experience Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand. Read More
Flexible Customer Data Integration Solution Adapts to Your Business Needs
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data.

customer account group  Customer Data Integration Solution Adapts to Your Business Needs Customer data integration (CDI) has become one of the buzzwords within the master data management (MDM) industry. Although the concept of creating a single organizational view of the customer is noble and desirable, its value should also be justified by organizations. To implement a customer data hub that only creates a centralized view of an organization's customer-related data does not affect a company's bottom line, unless Read More
Azur Group Inc
AZUR Group is a Montreal-based software development company and a Microsoft ISV Partner. The AZUR Group mission is to optimize its software development

customer account group  web applications for our customers. We have a rock-solid track record of on-time and on-budget delivery.However, to compete against immediate competitors and outsourcing companies, we needed to greatly improve our development process efficiency and to reduce project development costs, risks, and time to market. We started a decade ago, an ambitious R&D project to progressively incorporate in our online business analysis tool, the AZUR Group’s knowledge and expertise acquired in sustained R&D efforts Read More
Smarter Customer Service with IBM Business Analytics
With IBM Business Analytics for Customer Service, you can grow revenue by building better relationships with your customers.

customer account group  Customer Service with IBM Business Analytics Read More
10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience
Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer

customer account group  How They Improve the Customer Experience Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education. Read More

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