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i2’s Aspect Acquisition Not Overpriced
In March, i2 Technologies announced it would acquire Aspect Development Corporation and a smaller vendor, Supplybase, Inc. Though the record offer price – $8.6

customer acquisition costs  to its TradeMatrix and customer-centric e-markets to give participants a wider selection of procurement options and other marketplace services (see Table 1). Table 1 - i2 e-Markets Vertical Marketplace Vertical Focus i2 Equity Partners Open for Business HightechMatrix.com High tech electronics none Now SoftgoodsMatrix.com Apparel and softgoods VF Corp. April 1 Fasturn.com Apparel and textiles Fasturn, Inc. Second quarter MyAircraft.com Aerospace Honeywell InternationalUnited Technologies Corp. Second Read More

Quote-to-Order (Q2O) Systems
Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming...
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Documents related to » customer acquisition costs


Unlikely Acquisition Has Insiders Scratching Their Heads
The announcement in September 2006 that Illinois Tool Works Inc. had made an offer to acquire all of Click Commerce's common stock made many market insiders

customer acquisition costs  divestiture would likely disrupt customer support and implementations in progress. Thus, Click Commerce might be pressed to maintain profitability and revenue growth levels on its own until sales, service, and consulting groups from both companies align their different products and services. Click Commerce's growth expectations under ITW should be manageable, and possibly even slower than for the past several years. While ITW does very few divestures in general, the devil will still be in the details Read More
SAP Expands Its Insurance Solution via Camilion Acquisition
It appears that SAP HANA’s launch has been the catalyst for not only in-house innovation, but also SAP’s onslaught of tuck-in acquisitions of its close partners

customer acquisition costs  devices. Reportedly, one Camilion customer already has more than 10,000 brokers using this capability. With this move, SAP is trying to catch up with Oracle , whose global insurance business unit has long been bolstered by the AdminServer and Skywire acquisitions. BEGINLYX Read More
Geac Lives By Acquisitions; Will It Die By An Acquisition?
After a slew of acquisitions in the past, which have had varied outcomes, Geac seems to be grooming itself to become an attractive acquisition target. This is

customer acquisition costs  European business. However, our customer base remains largely intact. We remain confident that revenue will improve during the second half of the year. We have taken steps during the quarter to reduce our costs going forward and are continuing our efforts to manage our costs to reflect properly our anticipated level of business activity. Market Impact While one could have long sensed some forthcoming turbulent times at Geac, not many expected the speed and the magnitude of the events. It is a no-brainer Read More
SSA GT to EXE-cute (Yet) Another Acquisition Part Two: EXE
Like the previous few SSA GT acquisitions, this merger too seems aimed at enlarging SSA GT's customer base, market share, and more importantly, its predictably

customer acquisition costs  a declining level of customer support, contributed to all but stalled sales in the fastidious US market. EXE enlisted the aid of outsourced development and implementation services through Hindustan Computers Limited and Span Systems Corporation but these were an insufficient substitute for dwindling in-house resources. Raising capital through an IPO in 2000 to make acquisitions (at that stage, like its likely new parent SSA GT nowadays, EXE believed the best way to grow market share was through Read More
MAPICS: Will Customer Satisfaction be Enough?
MAPICS has consistently scored above average in the following customer-service & support benchmarks: reliability, quality of support, vendor stability, ease of

customer acquisition costs  Will Customer Satisfaction be Enough? Vendor Summary MAPICS, Inc., headquartered in Atlanta, GA, is a leading global provider of enterprise business software for mid-size discrete and batch-process manufacturing enterprises and large corporate divisions. MAPICS revenues in fiscal 1998 were $130 million. IBM launched MAPICS II (Manufacturing Accounting and Production Information Control System) software in 1978. It was the first MRP system commercially available for manufacturing enterprises and held Read More
Profiting from Customer Lifecycle Value
Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to

customer acquisition costs  from Customer Lifecycle Value Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to fix the technology and business-alignment issues, resulting in temporary CRM success. The purpose of this document is to help organizations in understanding customer lifecycle value for maximizing profits. Read More
How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

customer acquisition costs  -and Profitable--Customer Experience Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit. Read More
Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer

customer acquisition costs  Origination A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers. Read More
Acquisition Changes Product Lifecycle Management Landscape
Dassault Systèmes' recent acquisition of MatrixOne could potentially expand its range over a broader set of industry sectors, and may increase its North

customer acquisition costs  of small and mid-sized customers from clusters of CAD users to full PLM implementations. For some time IBM has been Dassault Systmes' major channel for sales and service in the Americas. This relationship is considered a success, and has evolved over time into a partnership which inspires confidence in clients and prospects. Dassault Systmes' product suite is comprehensive, but sometimes seen as complex and confusing, given product name similarities. In 2005 the software vendor made strides to leverage Read More
The New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence
This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses

customer acquisition costs  New Frontier for Personalized Customer Experience—IBM Predictive Customer Intelligence This paper introduces the IBM Predictive Customer Intelligence solution, which gathers relevant customer information from internal and external sources and uses advanced analytics and scoring to recommend the right offer or action before or during an interaction. Read More
The Key to Achieving Global Customer Visibility
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in

customer acquisition costs  Key to Achieving Global Customer Visibility A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk. Read More
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

customer acquisition costs  CRM: Customer Relationship Management in the Age of the Socially-empowered Customer Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Sage provides business software, services and support to small and medium sized businesses. Whilst our heritage is in the small business market we also have the experience and expertise to meet the needs of Read More
Customer Relationship Management Buyer's Guide (Summary Edition)
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

customer acquisition costs  Buyer's Guide (Summary Edition) Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors. Read More
CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

customer acquisition costs  Technological Solutions: Be the Customer CRM and Technological Solutions: Be the Customer R. Garland - June 22, 2001 Introduction  Be the bagel. It was a refrain I heard often in a metalworking shop class I took in one of my engineering classes back in college. The purpose of the class was for the students to both design and build an original device of their own creation, with the purpose of helping them understand that engineers can't work in a vacuum, and they need to understand the implications of Read More

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