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i2’s Aspect Acquisition Not Overpriced
In March, i2 Technologies announced it would acquire Aspect Development Corporation and a smaller vendor, Supplybase, Inc. Though the record offer price – $8.6

customer acquisition costs  to its TradeMatrix and customer-centric e-markets to give participants a wider selection of procurement options and other marketplace services (see Table 1). Table 1 - i2 e-Markets Vertical Marketplace Vertical Focus i2 Equity Partners Open for Business HightechMatrix.com High tech electronics none Now SoftgoodsMatrix.com Apparel and softgoods VF Corp. April 1 Fasturn.com Apparel and textiles Fasturn, Inc. Second quarter MyAircraft.com Aerospace Honeywell InternationalUnited Technologies Corp. Second Read More...
Quote-to-Order (Q2O) Systems
Quote-to-order (Q2O) solutions (sometimes known as configure, price, and quote or CPQ) enable manufacturers to mobilize their mass customization initiatives. These systems can reduce time-consuming...
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Documents related to » customer acquisition costs


Unlikely Acquisition Has Insiders Scratching Their Heads
The announcement in September 2006 that Illinois Tool Works Inc. had made an offer to acquire all of Click Commerce's common stock made many market insiders

customer acquisition costs  divestiture would likely disrupt customer support and implementations in progress. Thus, Click Commerce might be pressed to maintain profitability and revenue growth levels on its own until sales, service, and consulting groups from both companies align their different products and services. Click Commerce's growth expectations under ITW should be manageable, and possibly even slower than for the past several years. While ITW does very few divestures in general, the devil will still be in the details Read More...
Epicor Conducts Its Own ROI Acquisition Rationale
Given the

customer acquisition costs  customer base, Epicor's manufacturing customer community now includes over 6,500 customers, implemented in more than 35 countries. The company anticipates the acquisition to be accretive to earnings in the fourth quarter 2003 and for the year 2004. Concurrent with the closing, Epicor claims to have already completed a workforce reduction related to the acquisition that combines the best practices of the teams and leverages industry expertise to derive planned cost efficiencies of over 20% for the Read More...
Customer Choices for Achieving Growth
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the

customer acquisition costs  provide solutions to disparate customer bases with minimal or no integration between acquired assets. The acquisition strategy is driven by a larger scale or specific, financial model and metrics. However, the assembler strategy is driven by specific vertical requirements and a solution model. Oracle needs to show that its acquisitions are intended to provide enterprise solutions with best-of-both-world functionality and domain experience. Recommendations For Vendors Vendors need to make a painstaking Read More...
SSA GT to EXE-cute (Yet) Another Acquisition Part Two: EXE
Like the previous few SSA GT acquisitions, this merger too seems aimed at enlarging SSA GT's customer base, market share, and more importantly, its predictably

customer acquisition costs  a declining level of customer support, contributed to all but stalled sales in the fastidious US market. EXE enlisted the aid of outsourced development and implementation services through Hindustan Computers Limited and Span Systems Corporation but these were an insufficient substitute for dwindling in-house resources. Raising capital through an IPO in 2000 to make acquisitions (at that stage, like its likely new parent SSA GT nowadays, EXE believed the best way to grow market share was through Read More...
Build and Manage Strong Customer Relationships
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and

customer acquisition costs  and Manage Strong Customer Relationships Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data. Read More...
10 Facts about Intelligent Virtual Assistants and How They Improve the Customer Experience
Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer

customer acquisition costs  How They Improve the Customer Experience Have you ever thought about what goes into designing and optimizing an intelligent virtual assistant? Or how an avatar can create an even better customer experience? Read this guide to uncover the mysteries of virtual assistant design and selection, and get insight into the latest research on the best interactive models and how to use virtual assistants to drive online sales, service, and product education. Read More...
Customer Profile: Transplace
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating

customer acquisition costs  Profile: Transplace As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and better serve customers. Read More...
Acquisition Changes Product Lifecycle Management Landscape
Dassault Systèmes' recent acquisition of MatrixOne could potentially expand its range over a broader set of industry sectors, and may increase its North

customer acquisition costs  of small and mid-sized customers from clusters of CAD users to full PLM implementations. For some time IBM has been Dassault Systmes' major channel for sales and service in the Americas. This relationship is considered a success, and has evolved over time into a partnership which inspires confidence in clients and prospects. Dassault Systmes' product suite is comprehensive, but sometimes seen as complex and confusing, given product name similarities. In 2005 the software vendor made strides to leverage Read More...
Customer Feedback Management
Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of

customer acquisition costs  a relationship between the customer and the company. Length: Even the most pleasant things can become annoying or irritating if they take too long. For surveys, it’s essential to get right to the point and get it completed as soon as possible. A customer leaving right in the middle of the survey is worse than a refusal to take the survey because the time spent with that customer is wasted and the information cannot be used at all. Also, people will not be very happy when a “short five minute Read More...
Enterprise Software Acquisition, from A to Z
From identifying business department needs to successful implementation, Mehdi Aftahi, chief technology officer at TEC, walks us through enterprise software

customer acquisition costs  TEC Vendor Challenge,enterprise software selection,enterprise software acquisition Read More...
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

customer acquisition costs  CRM: Customer Relationship Management in the Age of the Socially-empowered Customer Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Sage provides business software, services and support to small and medium sized businesses. Whilst our heritage is in the small business market we also have the experience and expertise to meet the needs of Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company

customer acquisition costs  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More...
Serving the Uncompromising Customer
Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver

customer acquisition costs  the Uncompromising Customer Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver great customer experiences across your organization (rather than just at the retail store or call center). So now what? Download this white paper to find out how to kick-start your customer experience improvement initiative. Read More...
CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

customer acquisition costs  Technological Solutions: Be the Customer CRM and Technological Solutions: Be the Customer R. Garland - June 22, 2001 Introduction  Be the bagel. It was a refrain I heard often in a metalworking shop class I took in one of my engineering classes back in college. The purpose of the class was for the students to both design and build an original device of their own creation, with the purpose of helping them understand that engineers can't work in a vacuum, and they need to understand the implications of Read More...

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