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Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

customer analytics  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer analytics


Customer Satisfaction Analytics for Market Metrix
GoodData supports Market Metrix customers by helping them answer key questions. They can get results immediately with a drag-and-drop interface and customize

customer analytics  Satisfaction Analytics for Market Metrix GoodData supports Market Metrix customers by helping them answer key questions. They can get results immediately with a drag-and-drop interface and customize their own reports. Read More...
Customer Analytics: A Powerful Source of Competitive Advantage for Midsize Organizations
Completing the customer picture today involves collecting and assembling data from multiple sources, including traditional sources such as transactions and

customer analytics  media channels. An effective customer analytics strategy enables businesses to integrate these insights to increase customer lifetime value, reduce turnover, and conduct more precise targeting and segmentation. Read More...
Implementing Customer, Product, and Channel Profitability Analytics
To be reliable, cost and profitability analysis must be underpinned with an activity-driven view of how an organization’s products, customers, and channels

customer analytics  Customer, Product, and Channel Profitability Analytics To be reliable, cost and profitability analysis must be underpinned with an activity-driven view of how an organization’s products, customers, and channels consume resources and incur costs. However, activity-based costing (ABC) contributes to more reliable customer, product, and channel profitability analysis. In fact, without this foundation, such analyses are critically flawed, and can result in inappropriate decisions and choices. Read More...
Customer Behavior Analysis from Tealeaf Now in IBM’s Analytics Portfolio
We’ve barely had time to assimilate IBM’s acquisition of Vivisimo and now IBM has announced its intention to acquire Tealeaf Technology, a provider of customer

customer analytics  analytics capabilities to the customer service behavior area, an important segment of the business analytics arena. IBM customers can now incorporate into their IBM Analytics product stack an application to discover, analyze, and anticipate customer behavior, giving organizations improved applications to enhance customer care, product branding, and procurement. Tealeaf has more than 450 customers around the world, including important Fortune 100 companies. These customers stand to gain on service now that Read More...
New Version of SAS Analytics Platform
SAS 9.4 is the new version of SAS Business Analytics platform that will be released in June. As the foundation for all SAS analytics products, the SAS Business

customer analytics  to gain insights on customer buying behaviors and creating more effective promotions. SAS Visual Analytics has proven to be the right choice. For existing customers this is a good opportunity to incorporate these new offerings and expand/improve their existing analytics platform with more big data and cloud-based interactions. New customers have the opportunity to acquire an improved cloud-ready analytics platform with interesting new capabilities. Have a comment? Please drop me a line below. Read More...
Esri Location Analytics
Esri Location Analytics augments business systems with mapping visualization and spatial analytics that complement existing functionality. Users benefit

customer analytics  Location Analytics Esri Location Analytics augments business systems with mapping visualization and spatial analytics that complement existing functionality. Users benefit from enhanced insight into business data, without leaving their business system or disrupting the information workflow. Read More...
Create an Intelligent Analytics Strategy for Your Organization
A good business analytics strategy can pay off. Learn how to grow and transform your organization with analytics and business intelligence (BI) in this

customer analytics  an Intelligent Analytics Strategy for Your Organization A good business analytics strategy can pay off. Learn how to grow and transform your organization with analytics and business intelligence (BI) in this newsletter, featuring new research from Gartner. Read More...
Customer Chemistry


customer analytics  Chemistry Read More...
Business Analytics: New Opportunities for the Medium-size Business
New business analytics solutions are bringing large-enterprise solutions and benefits down to the medium-size business’s level. They are exceptionally

customer analytics  and in tune with customer trends such as social media use. This paper discusses one such effective business analytics solution. Read More...
Host Analytics, Inc.
Host Analytics was founded in 2000 with the mission to help businesses make better operational and financial decisions via the understanding of their past and

customer analytics  Analytics, Inc. Host Analytics was founded in 2000 with the mission to help businesses make better operational and financial decisions via the understanding of their past and present financial performance, along with what-if scenarios for the future. Host Analytics was the first corporate performance management vendor to launch a software-as-a-service product. Read More...
Spotfire Financial Analytics
Spotfire provides visual analytics software for the financial industry. Spotfire Financial Analytics gives users the ability to visually interact with their

customer analytics  Financial Analytics Spotfire provides visual analytics software for the financial industry. Spotfire Financial Analytics gives users the ability to visually interact with their data, asking questions to reveal hidden patterns and biases. Users can easily change views, filters, and queries. Users can share sessions with colleagues or export them to applications like Word, Excel, PowerPoint, and Adobe Acrobat. Read More...
Exact Business Analytics
Exact Business Analytics (EBA) is a solution with a clear mission--to provide ready access to information that empowers business people to make better

customer analytics  Business Analytics Exact Business Analytics (EBA) is a solution with a clear mission--to provide ready access to information that empowers business people to make better decisions directly affecting business performance. Information that had been locked away within ERP or CRM systems becomes available to provide the basis for improved corporate and personal performance. Exact Business Analytics is designed to put power and functionality into the hands of business managers. It offers the power to Read More...
11Ants Analytics
11Ants Analytics builds predictive analytics software for used in business, science, and government. 11Ants Analytics data lab and software development team

customer analytics  Analytics 11Ants Analytics builds predictive analytics software for used in business, science, and government. 11Ants Analytics data lab and software development team is located in Hamilton, New Zealand. It sells its software and consulting services globally. Read More...

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