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Case Study: Field Services Application Supports Fast Growth and Customer Demand
HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office solution couldn’t address

customer application  Supports Fast Growth and Customer Demand HSB-Stockholm, a property management firm, manages more than 200 client work orders daily. The company realized its back-office solution couldn’t address customer satisfaction, and that a new solution would have to keep up with the growth of field operations. Learn how HSB implemented a mobile, Internet-based solution that increased the speed of service delivery and maintenance operations by 50 percent. Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer application


How to Avoid the Pitfalls of Shipping Your Software Application as an Appliance
For independent software vendors (ISVs), software delivery creates big operational challenges. Integrating an application with the latest operating system and

customer application  | Customer Services | Customer Support | Customization Service | Customization Services | Data Center Application | Database Application | Database Software Application | Deploy Appliance Development | Deploy Appliance Development Solutions | Deploy Appliance Model | Deploy Appliance Model Architecture | Deploy Appliance Model Systems | Deploy Appliance Models | Deploy Appliance Models Integration | Deploy Isv Application | Deploying Appliance Development | Deploying Appliance Development Solutions | Depl Read More
Mobile Application Momentum
With the boom in sales of smart mobile handsets, the opportunity for developing and selling mobile applications is ever more appealing. But the market is

customer application  of target markets and customer types have been identified. Here the Q-Mass can be applied to one application but with each target demographic or segment assessed against the criteria. For some price will be more important, for others the social connection and so on . In this way, those involved in the marketing of mobile applications can identify unseen weak spots and previously unidentified opportunities, and adapt their market appropriately. It might also lead them to look more closely at their channel, Read More
Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

customer application  | Customer Analytics | Customer Application | Customer Applications | Customer Architecture | Customer Best Practices | Customer Business | Customer Centric | Customer Centric Selling | Customer Centricity | Customer CRM | Customer Engineering | Customer Experience | Customer Experience Management | Customer Framework | Customer Integration | Customer Interface | Customer Knowledge Management | Customer Loyalty | Customer Management | Customer Management Relationship | Customer Marketing | Customer Market Read More
How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

customer application  trends such as rising customer expectations, increased competitive pressure, or dropping profit margins. Introducing new or improved automation technology to your service department can be a powerful tool for increasing competitiveness in a challenging market. Are you looking for opportunities to outflank the competition? If you use service management as a competitive differentiator or if you want to then you need to make sure you're working with tools that are as good, or better than, your rivals'. The Read More
Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

customer application  Market Share by Increasing Customer Service! Most challenges your business encounters will be easier to deal with if you have loyal customers. Through continuous, real-time customer feedback, you'll be better positioned to provide the right solutions, differentiate your services, benchmark your performance, prioritize pressing issues, spot emerging trends, and more. Source : Mindshare Technologies Resources Related to Recession? Steal Market Share by Increasing Customer Service! : Customer Service Read More
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

customer application  in-class Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More
Why Enterprise Application Search Is Crucial to Your ERP System
Enterprise applications become easier to use with the addition of powerful search capabilities. There is a distinction to be made, however, between stand-alone

customer application  search by supplier or customer information. But it does not work that well for the occasional user of a system, or even for a heavy user of the system who is searching an application in an area with which he or she is not intimately familiar. Because enterprise applications are so broad and cover so many different disciplines within a company, it is hard for any one person to have a thorough understanding of even a majority of an application's functionality. That is why application vendors are coming to Read More
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information

customer application  to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive Read More
Application Portfolio Management: Are You Getting the Most from your Enterprise Software?
Information technology organizations are faced with the challenge of managing a host of diverse enterprise applications, and the need to evaluate application

customer application  key metrics, such as customer satisfaction, price, and so on. APM solutions typically provide intuitive views and triggers or alerts to carry information about thresholds and changes in these metrics. Help desk management An important component of APM is its relationship with the help desk application and methodology within an organization. Tracking the day-to-day activities of an organization's help desk (in conjunction with the applications it supports) provides great insight into an application Read More
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

customer application  Media to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success. Read More
The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are

customer application  Customer as a Strategic Asset Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself. Read More
Perfect Orders: Improving Customer Satisfaction and Financial Results
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact

customer application  Orders: Improving Customer Satisfaction and Financial Results The management of any company has two key groups to satisfy. The first is customers. If your customers are not satisfied, they stop buying your product. The second group is owners (shareholders, co-op members, family, etc). If this group is not satisfied, management is replaced or the business is sold or even shut down. Dissatisfaction on the part of either of these groups is a major pain for management. To improve the satisfaction of Read More

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