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Documents related to » customer behaviour in sri lanka


Customer Profile: Transplace
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and better serve customers.

CUSTOMER BEHAVIOUR IN SRI LANKA: Customer Profile: Transplace Customer Profile: Transplace Source: BP Logix, Inc Document Type: Case Study Description: As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and
3/23/2010 11:45:00 AM

Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand.

CUSTOMER BEHAVIOUR IN SRI LANKA: Mastering the Customer Experience Mastering the Customer Experience Source: Alterian Document Type: White Paper Description: Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to
3/2/2009 1:02:00 PM

Ten Secrets to Successful Customer Service
Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries. That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep their customers satisfied and loyal. And that’s a significant competitive advantage. But what are the secrets to accomplishing this and generating bottom-line benefits?

CUSTOMER BEHAVIOUR IN SRI LANKA: Ten Secrets to Successful Customer Service Ten Secrets to Successful Customer Service Source: RightNow Technologies Document Type: White Paper Description: Customers are your company’s most precious resource. Consistent service is a must, no matter what your volume of inquiries. That’s why it’s so important to provide great customer service. Companies that provide a superlative service experience keep their customers satisfied and loyal. And that’s a significant competitive advantage. But what are
4/3/2006 2:33:00 PM

Serving the Uncompromising Customer
Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver great customer experiences across your organization (rather than just at the retail store or call center). So now what? Download this white paper to find out how to kick-start your customer experience improvement initiative.

CUSTOMER BEHAVIOUR IN SRI LANKA: Serving the Uncompromising Customer Serving the Uncompromising Customer Source: RightNow Technologies Document Type: White Paper Description: Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver great customer experiences across your organization (rather than just at the retail store or call center). So now what? Download this white paper to find out how to kick-start your customer experience
10/12/2007 2:18:00 PM

Customer Communication: Managing the Digital Deluge
As with all things, there’s a good side and a bad side—the Internet is no different. Although it improves communication between businesses and customers, it can also overwhelm customers that are bombarded with marketing e-mails on a daily basis. Customers want more convenient contact channels. Smart companies understand this and are responding by adopting a multichannel approach to customer relationship management (CRM).

CUSTOMER BEHAVIOUR IN SRI LANKA: Customer Communication: Managing the Digital Deluge Customer Communication: Managing the Digital Deluge Source: RightNow Technologies Document Type: White Paper Description: As with all things, there’s a good side and a bad side—the Internet is no different. Although it improves communication between businesses and customers, it can also overwhelm customers that are bombarded with marketing e-mails on a daily basis. Customers want more convenient contact channels. Smart companies understand this and
11/1/2007 4:01:00 PM

Alice (or Allen) in MobileLand
Cell phones, smartphones, and similar mobile devices are beginning to play an active role in customer relationship management; many of these handheld devices are capable of handling field service and sales, and can make business intelligence available to users.

CUSTOMER BEHAVIOUR IN SRI LANKA: have to do with customer relationship management (CRM), you ask? In a word—everything. Small mobile devices that can handle either field service or sales, or that can make business intelligence (BI) available are becoming mission-critical, and the adoption rates are there to prove it. Forrester Group mobile specialist Ellen Tracy found that adoption rates for sales, marketing, and support, also known as customer-facing applications , were actually greater than originally forecasted by the research
2/19/2007

HP “Medals” In U.S. PC Olympics
In the U.S. desktop PC market, Hewlett Packard and Gateway have been closely embroiled for the #3 position in the market. This trend will not continue. TEC forecasts a widening lead for HP throughout 2000.

CUSTOMER BEHAVIOUR IN SRI LANKA: hp, gateway, hewlett packard, market hp, general PC system , PC businesses, hp partnership, hp annual sales, Gateway's sales strategy.
5/26/2000

SAP Business Communications Management Rapid-deployment Solution for Improved Customer Service
Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience. This paper discusses a comprehensive solution that provides an advanced, all-IP contact center communications solution.

CUSTOMER BEHAVIOUR IN SRI LANKA: Rapid-deployment Solution for Improved Customer Service SAP Business Communications Management Rapid-deployment Solution for Improved Customer Service Source: SAP Document Type: White Paper Description: Contact center solutions are often rigid and hardware based, making it difficult and expensive to respond effectively to customer needs. An effective response leverages all of your organization’s expertise to deliver an effective customer experience. This paper discusses a comprehensive solution that
3/15/2011 10:49:00 AM

Customer Success Story: Batchmaster Has Madison Chemical Covered
For over 30 years, Madison Chemical Industries has sold 100 percent polyurethane coatings and linings to companies around the globe. With the technical challenges it faced as a growing company, it was becoming clear that the DOS-based system it was using to maintain its inventory had to go. With an integrated enterprise resource planning (ERP) system, however, Madison has been able to reduce its inventory by 15 percent.

CUSTOMER BEHAVIOUR IN SRI LANKA: Customer Success Story: Batchmaster Has Madison Chemical Covered Customer Success Story: Batchmaster Has Madison Chemical Covered Source: BatchMaster Software Inc Document Type: Case Study Description: For over 30 years, Madison Chemical Industries has sold 100 percent polyurethane coatings and linings to companies around the globe. With the technical challenges it faced as a growing company, it was becoming clear that the DOS-based system it was using to maintain its inventory had to go. With an
11/6/2007 8:52:00 AM

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success.

CUSTOMER BEHAVIOUR IN SRI LANKA: Media to Improve the Customer Experience How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience Source: SAP Document Type: White Paper Description: With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management
9/1/2010 3:22:00 PM

The First Step in mySAP.com
Application Hosting with mySAP.com was introduced in January of 1999. Recently, SAP announced over 5,000 users in North America have embraced the initiative.

CUSTOMER BEHAVIOUR IN SRI LANKA: Application Hosting with mySAP.com, customers can implement their inter-enterprise solution by using preconfigured applications known as SAP Accelerated Solutions, said Tom Melchiore, director of Application Hosting, SAP America. Together with our certified application hosting partners, SAP enables customers to instantly and cost-effectively participate in a collaborative global village. SAP Accelerated Solutions are industry-specific solutions that offer preconfigured, business processes to
1/7/2000


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