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Abstract:
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped
our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated
these systems with their fulfillment, inventory, and bil (...)
Excerpt related to
customer care billing data architecture:
... service solutions to a broadband data and VOIP ... order entry, self-care,
and customer care and also ... with their fulfillment, inventory, and billing
systems using ...
Published:
2010-03-11
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Abstract:
A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with
a sizeable computing infrastructure investment, failure of server components was inevitable, and application failover schemes
were risky. The provider needed a more cost-effective way (...)
Excerpt related to
customer care billing data architecture:
Scale without Fail: How to Meet and Exceed Customer Expectations in the ... global telecommunications
provider was mired in a hardware-centric architecture for its ...
Published:
2010-03-11
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Abstract:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have been key for SAS to further entrench itself in the market. (...)
Excerpt related to
customer care billing data architecture:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have...
Published:
2005-08-11
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Abstract:
Legacy data can be lethal to your expensive new application – two case studies and some practical recommendations. (...)
Excerpt related to
customer care billing data architecture:
Legacy data can be lethal to your expensive new application – two case studies and some practical recommendations.
Published:
2002-08-23
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Abstract:
Emerging Services for Wireless Carrier Networks--Design Abstract. Analysis for Emerging Services for Wireless Carrier Networks
The transition to IP A wireless carrier s national or regional next generation core network will be an all-IP network in the
sense that IP will be the network layer (L3) protocol. (...)
Excerpt related to
customer care billing data architecture:
Emerging Services for Wireless Carrier Networks--Design Abstract. Analysis for Emerging Services for Wireless Carrier Networks
The transition to IP...
Published:
2010-03-11
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer care billing data architecture:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
customer care billing data architecture:
... invoice data generated by a special customized billing system ...
Create G/L journal transactions from data in a customized ... A/R account number based on
customer type ...
Published:
2005-01-07
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Abstract:
Within its marketing and proposal automation product, Deltek espouses an emerging CRM derivative known as client relationship
management, which should help firms track client relationships in a more sophisticated manner than through methods such as
referral or word-of-mouth, which were appropriate during (...)
Excerpt related to
customer care billing data architecture:
Within its marketing and proposal automation product, Deltek espouses an emerging CRM derivative known as client relationship
management, which sh...
Published:
2004-01-12
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Abstract:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have been key for SAS to further entrench itself in the market. (...)
Excerpt related to
customer care billing data architecture:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have...
Published:
2005-08-11
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Abstract:
The need to support flexibility prior to installation of enterprise systems has largely been mastered by many vendors. But
what is really more important is ongoing agility after the installation. Agresso seems to have raised the bar in this regard. (...)
Excerpt related to
customer care billing data architecture:
The need to support flexibility prior to installation of enterprise systems has largely been mastered by many vendors. But
what is really more imp...
Published:
2006-10-16
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Abstract:
SouthWare Innovations is one of the first middle-market vendors to create what might be the one of the best examples of true
business management system (accounting + exception management + task management), and for that reason alone it should receive
serious consideration. (...)
Excerpt related to
customer care billing data architecture:
... managers user-defined summary data (expressed numerically ... Return
Authorizations: Handles both customer and vendor ... long term contracts with periodic billing.
...
Published:
2005-01-04
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Abstract:
Several notable milestones achieved in 2002 set the stage for Deltek’s achievements in 2003. (...)
Excerpt related to
customer care billing data architecture:
Several notable milestones achieved in 2002 set the stage for Deltek’s achievements in 2003.
Published:
2004-01-08
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Abstract:
Business Agility for Communication Services Providers: a Few Simple Steps are a Great Way to Start. Download Free Technology
Study White Papers In Relation to Business Agility for Communication Services Providers. In today’s market, customers have
no patience for companies that let their size and comple (...)
Excerpt related to
customer care billing data architecture:
Business Agility for Communication Services Providers: a Few Simple Steps are a Great Way to Start. Download Free Technology
Study White Papers In ...
Published:
2010-03-11
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Abstract:
AccountMate Software has been a player in the middle market for over twenty years. In the past several years it has been
acquired by several global companies. Recently AccountMate's management has purchased the company and once again it is independent
and able to chart its own course. (...)
Excerpt related to
customer care billing data architecture:
... such as sales by product line, customer, year, and ... BI's unique
multidimensional architecture allows ad hoc addition ... new calculated fields, using data
from any ...
Published:
2005-01-20
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Abstract:
Businesses wary of larger initial upfront investments can start with an easily affordable subscription at ACCPACcrm.com and
have the knowledge that any investments in their data, customizations, and training are fully protected should they later
need or want to move their solution on-premises. (...)
Excerpt related to
customer care billing data architecture:
... collect, manage, calculate, and report employee data and track ...
solutions; professional services time and billing management; customer reward solutions
...
Published:
2004-06-03
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Abstract:
By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (i.e., the so-called
"Project-PLUS" marketing spin), Deltek remains well-entrenched in the territory that many companies aspire to control, but
have yet to penetrate. (...)
Excerpt related to
customer care billing data architecture:
By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (ie, the so-called
"Project-PLUS" m...
Published:
2004-01-07
-
Excerpt related to
customer care billing data architecture:
... activities and issues such as billing, fraud detection ... Identify
the processes customers care about most ... Prioritize the customer-selected
processes by those that ...
Published:
2010-02-10
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Abstract:
GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer self-service platforms. NEON
Systems’ Shadow Direct product gives them access to legacy ADABAS databases in a real-time Internet environment. (...)
Excerpt related to
customer care billing data architecture:
... to allow customers to navigate their policy and billing information and pay ...
application to interface the same ADABAS data with GMAC's customer call center ...
Published:
2001-03-05
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Abstract:
Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and by addressing
that issue. An often troubling aspect of CRM implementations in the past is that the only way IT departments can achieve a
full view of the customer is by integrating front-e (...)
Excerpt related to
customer care billing data architecture:
Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and
by addressing that issue. An ...
Published:
2002-05-10
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Abstract:
Deltek has focused on addressing the unique business needs of project-oriented organizations. Its product line has expanded
from applications for managing the core back-office processes to the front-office and e-business of professional services
and other project-based companies, of which many provide pr (...)
Excerpt related to
customer care billing data architecture:
Deltek has focused on addressing the unique business needs of project-oriented organizations. Its product line has expanded
from applications for ...
Published:
2004-01-10