-
Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
customer care billing modules:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
-
Abstract:
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify
business for US $200 million. Nortel is jettisoning business units that are not in line with its current vision. Who is Amdocs,
and what do they plan to do with their newly-a (...)
Excerpt related to
customer care billing modules:
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify
business for US $2...
Published:
2001-10-26
-
Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer care billing modules:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
-
Excerpt related to
customer care billing modules:
... When building it, we started with the criteria for customer care and
billing (CCB), which is ... for a utilities company, as well as and some modules
that are ...
Published:
2009-09-22
-
Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer care billing modules:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
-
Abstract:
MBS' current strategy of letting extension functionality proliferate spontaneously largely resembles the current development
practice of the open source community. This can be be considered ironic, because open sourcing is something Microsoft loves
to hate. (...)
Excerpt related to
customer care billing modules:
... support policies, they insist customer support will ... fundraising
functionality to encompass modules for the ... registrar, admissions, student billing,
and school ...
Published:
2004-07-10
-
Abstract:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have been key for SAS to further entrench itself in the market. (...)
Excerpt related to
customer care billing modules:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have...
Published:
2005-08-11
-
Abstract:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb (...)
Excerpt related to
customer care billing modules:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient...
Published:
2003-03-28
-
Abstract:
Glovia International has launched the first full-fledged and versatile, manufacturing-oriented solution that is an on-demand,
enterprise resource planning software-as-a-service application. Its solution is good news for small and medium businesses
in more ways than one. (...)
Excerpt related to
customer care billing modules:
Glovia International has launched the first full-fledged and versatile, manufacturing-oriented solution that is an on-demand,
enterprise resource ...
Published:
2007-01-22
-
Abstract:
ACCPAC continues to enhance the PRO series and Advantage series product lines. (...)
Excerpt related to
customer care billing modules:
... due to be paid by a customer or to ... Series Accounts Receivable and
Accounts Payable modules provides access ... quantities as well as cost and billing
amounts while ...
Published:
2004-06-04
-
Abstract:
Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and by addressing
that issue. An often troubling aspect of CRM implementations in the past is that the only way IT departments can achieve a
full view of the customer is by integrating front-e (...)
Excerpt related to
customer care billing modules:
Siebel is finally taking 'the bull by the horns' by acknowledging the integration challenges its customers face, and
by addressing that issue. An ...
Published:
2002-05-10
-
Abstract:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb (...)
Excerpt related to
customer care billing modules:
Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient...
Published:
2003-03-28
-
Abstract:
Businesses wary of larger initial upfront investments can start with an easily affordable subscription at ACCPACcrm.com and
have the knowledge that any investments in their data, customizations, and training are fully protected should they later
need or want to move their solution on-premises. (...)
Excerpt related to
customer care billing modules:
... systems; apparel solutions; professional services time and billing management; customer
reward solutions ... POS as well as hundreds of modules from more ...
Published:
2004-06-03
-
Abstract:
Deltek has focused on addressing the unique business needs of project-oriented organizations. Its product line has expanded
from applications for managing the core back-office processes to the front-office and e-business of professional services
and other project-based companies, of which many provide pr (...)
Excerpt related to
customer care billing modules:
Deltek has focused on addressing the unique business needs of project-oriented organizations. Its product line has expanded
from applications for ...
Published:
2004-01-10
-
Abstract:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in
the service industry. Simultaneously, professional services automation (PSA) became a viable software category. Consequently,
deciphering the difference between ERP and PSA remains a c (...)
Excerpt related to
customer care billing modules:
Since the late nineties, enterprise resource planning (ERP) vendors have developed functionality for vertical markets in the
service industry. Sim...
Published:
2006-04-13
-
Abstract:
Due to its late expansion into the ERP world, the company has been trailed by its reputation of a best-of-breed accounting
software vendor. While Solomon has accelerated its schedule of new functionality, it will be hard pressed with tight “time-to-market”
constraints. (...)
Excerpt related to
customer care billing modules:
Due to its late expansion into the ERP world, the company has been trailed by its reputation of a best-of-breed accounting
software vendor. While ...
Published:
2000-04-12
-
Abstract:
Several notable milestones achieved in 2002 set the stage for Deltek’s achievements in 2003. (...)
Excerpt related to
customer care billing modules:
Several notable milestones achieved in 2002 set the stage for Deltek’s achievements in 2003.
Published:
2004-01-08
-
Abstract:
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both
domestically and internationally, as well as the full range of federal contractors and project-focused enterprises. (...)
Excerpt related to
customer care billing modules:
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both
domestically and inte...
Published:
2006-07-13
-
Abstract:
If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning
system as one of the best-kept secrets in the complex manufacturing mid-market, it has certainly succeeded so far. However,
given a certain number of viable solutions from more renowne (...)
Excerpt related to
customer care billing modules:
If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system
as one of the best...
Published:
2004-05-24
-
Abstract:
Although not quite yet out of the woods, by having product flexibility 'in the bag', and by providing now much more of its
own 'must have' collaborative applications (e.g. SCM and CRM), J.D. Edwards might again start looking forward to the future. (...)
Excerpt related to
customer care billing modules:
Although not quite yet out of the woods, by having product flexibility 'in the bag', and by providing now much more
of its own 'must have' collabo...
Published:
2002-01-11