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Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

customer care billing technical architecture  , Customer Experience , Customer Care Solutions , Customer Service Training Programs , Business Solutions , Improve Customer Satisfaction , Customer Service Surveys , Customer Loyalty Training , CRM Software , Improving Customer Satisfaction . Overview The Challenge VAI needed to enhance customer service methods for higher levels of customer satisfaction; incorporate additional collaboration tools to increase employee productivity; and add a company-wide messaging platform to support the needs of a Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » customer care billing technical architecture


Supply Chain Operations Reference and Other Features in ASW
IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution. Customers receive more efficient

customer care billing technical architecture  achieve higher levels of customer satisfaction through accurate and fast service job fulfillment. IT solutions must be able to support field service by taking care of the details that make up successful service job fulfillment. A solution that integrates field service into the supply chain can provide benefits that range from inventory and procurement optimization to planning, analysis and business performance measurement that is critical for decision-making. These new modules, developed together with Read More...
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIb)
The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current

customer care billing technical architecture  Vindicia , whereas SaaS customer management applications would be OpSource Billing CLM and Aria Systems . While PayPal has become the standard for online payment processing, uptime service level agreement (SLA ) monitoring can be done via TrustSaaS, Absolute Performance , and the SaaSMonitor.com offering from MVP Systems . Last but not least, SaaS enterprise applications integration (EAI , including links to on-premise applications as well) is offered by Boomi's AtomSphere suite , and  Cast Iron Systems Read More...
Made2Manage Affirms Its Technological Astuteness Part 2: Strategy
During the last few years, Made2Manage has evolved from a vendor of traditional MRP/ERP software to a provider of ‘one-stop-shop’ enterprise business

customer care billing technical architecture  shop-floor schedules, inventory levels, customer information, job, work center, part number, shipping info, and sales/quote orders info remain current (i.e., there is no need for PDA cradle synch-up). Filtering capabilities should allow for quicker location of critical-only data, within no more than 3-4 taps. The solution is also roles-based, with the initial available roles focusing on specific tasks in manufacturing, sales, purchasing, and shipping. Roles' range expansion is expected in the future, as Read More...
TEC Industry Watch: Enterprise Software News for the Week of August 13, 2012
SOFTWARE SELECTIONSSwiss investment bank UBS selects cloud-based Oracle’s Fusion Human Capital ManagementIndustry tags: Finance and Banking

customer care billing technical architecture  reasonably priced, and high-touch customer care alternative offering to Epicor Retail, SAP, Oracle, etc., for fashion retailers and their suppliers. Jesta clients include DSW, Genesco, Perry Ellis, Puma, and Marine Corps Exchange (MCX). —P.J. Jakovljevic, Principal TEC Analyst Jesta I.S. profile . SOFWARE VENDOR M&As, PRODUCT LAUNCHES, & UPDATES Infor acquires Group Laurier to expand services to distribution industry Industry tags: wholesale distribution Rather than blockbuster acquisitions, I think Read More...
Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means

customer care billing technical architecture  the Single Customer View With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More...
Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer

customer care billing technical architecture  Origination A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers. Read More...
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

customer care billing technical architecture  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these Read More...
Implementing a High Performance Service-oriented Architecture
To solve your data-intensive problems and deal with data storage tasks, you might consider a two-tier method. How? By using service-oriented architecture (SOA

customer care billing technical architecture   Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

customer care billing technical architecture  Reduce Cost While Maintaining Customer Satisfaction Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers happy is the primary objective of customer service organizations. Customer relationship management (CRM) applications help you streamline customer service processes and reduce cost, enabling you to keep your customers happy and grow your business. Find out how. Read More...
Introduction to Customer Relationship Management
The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways

customer care billing technical architecture  to Customer Relationship Management The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More...
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

customer care billing technical architecture  the market, competitors, and customer demands grows more and more intense. That pressure to be responsive and handle rapid change is being passed directly on to IT departments. Business clients are demanding faster, better, more flexible systems, while at the same time complaining about the rising cost of IT. Layer Cake Architecture Unfortunately, in most large organizations, it is impossible for IT to keep up. Decades of investment in IT have left many with a layer cake architecture where solutions have Read More...
Dell PowerEdge M1000e Modular Enclosure Architecture
This white paper details a breakthrough in enterprise server architecture. The enclosure and its components incorporate the latest advances in power, cooling, I

customer care billing technical architecture  dell,poweredge,computer architecture,enterprise server architecture,enterprise server design Read More...
Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

customer care billing technical architecture  the Customer: Keep the Customer in View Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that many companies face in Read More...
Defining the Value of Customer Loyalty
What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path@many successfully, and

customer care billing technical architecture  the Value of Customer Loyalty What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly, or may in fact be misunderstood. We provide some insights about the value of CRM in defining customers, increasing customer loyalty, and increasing your profits. Read More...

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