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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer care free online training


Fourth Shift Corporation: Working Overtime To Provide Complete Customer Care
Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business applications from a single source

customer care free online training  Overtime To Provide Complete Customer Care Fourth Shift Corporation: Working Overtime To Provide Complete Customer Care P.J. Jakovljevic - October 2, 2000 Vendor Summary Fourth Shift Corporation is a provider of Internet-enabled business applications almost exclusively for small and mid-market companies as well as divisions and subsidiaries of larger Global 2500 corporations. Founded in 1982 with headquarters in Minneapolis, MN, USA, Fourth Shift generated $69.2 million in revenue in fiscal 1999.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » customer care free online training

Help Is on the Line for Call Center Challenges


Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels

customer care free online training  a person working in customer support should be calm and patient while attending to a customer’s request, whereas a sales person is generally better received if he or she is more energetic. Experience in call center operations and speed at picking up new skills is often important as well. Customer Interaction Center by Interactive Intelligence Interactive Intelligence’s Customer Interaction Center (CIC) for the contact center provides a series of interaction management tools, including multi-channel Read More

CRM without Compromise: A Strategy for Profitable Growth


When implementing customer relationship management (CRM), organizations often lose sight of their customers and focus on efficiency gains instead of looking at the bigger picture from a customer perspective. But organizations that can build a business-centric system flexible enough to quickly respond to changing customer needs will have a sustainable competitive advantage and enjoy profitable growth for years to come.

customer care free online training  Web, resellers, and a customer care center. For large accounts the company also had a field sales organization. The customer care center has been and continues to be its primary face to the customer providing technical support and serving as a sales channel. It comprises more than a dozen call centers across North America, Europe, and Asia Pacific ' both in-house and outsourced. The Challenge For each sales and service channel the company had disparate solutions in place ' most of them only pro- viding Read More

Innovative Approaches in the Free-for-all World of Value-added Resellers


The universe of existing applications partners is relatively stable; some occasional movement from dropping one product in favor of another occurs naturally, and no vendor is immune to losing partners. But some innovative vendors are doing their best.

customer care free online training  80 percent of new customer additions will be comprised of these microverticals. Preparation for the shift in strategy has included a significant investment in market analysis and testing, as well as a complete reorganization of the ePartners sales and consulting teams. Initially, ePartners will roll out Microsoft-based solution sets for the following microverticals: pharmaceutical companies discrete high tech manufacturers and their supply chains construction firms professional sports organizations Read More

Deploying Customer Relationship Management Effectively: Beyond Implementation


A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into a mandatory tool for providing benefit to the entire organization. However, methodology and training play instrumental roles in successful CRM implementations; if designed well, these critical components will ultimately ensure user buy-in and success.

customer care free online training  | customer analytics | customer care | customer crm | customer data integration | customer deployment | customer experience | customer experience management | customer loyalty | customer management | customer management relationship system | customer management software | customer relation management | customer relation management information | customer relations | customer relations management | customer relationship | customer relationship development | customer relationship management | customer Read More

Intuit QuickBooks Online Going Mobile


As part of its ongoing quest for innovation, Intuit recently announced that QuickBooks Online is now available for mobile devices. QuickBooks Online for iPad (the name is somewhat deceiving given that the product runs on multiple mobile devices and not only on the Apple iPad) is the newest addition to the QuickBooks Online suite. Through a single QuickBooks Online account, a business can access

customer care free online training  notes and photos, browse customer history, and manage finances on the go. Intuit sees this latest offering as a natural extension to QuickBooks, one that should delight current users as well as expose small businesses to QuickBooks through the Intuit App Center . For more traditional accountants whose jobs are stationed in an office, Intuit offers QuickBooks for Accountants , which is a separate product. Read More

How EBay Secured the World’s Largest Online Marketplace


Download your pdf copy of ebaysecuring the world's online marketplace today.

customer care free online training  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Read More

Tableau Online


Tableau online offers interactive dashboards in a web browser or on a mobile device. Users can comment on dashboards to share their findings, subscribe toget regular updates, and do all this in a secure web platform.

customer care free online training   Read More

The Key to Achieving Global Customer Visibility


A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk.

customer care free online training  Key to Achieving Global Customer Visibility A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk. Read More

Sage 100 ERP Online


Sage 100 ERP Online (formerly Sage ERP MAS 90 Online) is an enterprise resource planning (ERP) solution that offers a range of functionality for: Core accounting E-commerce Business intelligence (BI) Human resources (HR) and payroll Customer relationship management (CRM) Financial reporting Sage 100 ERP Online core accounting modules include accounts payable (AP), accounts receivable (AR), bank reconciliation, fixed asset accounting (FAS), general ledger (GL), and magnetic media reporting. Project management, manufacturing, and wholesale distribution functionality can help companies automate key processes related to inventory management, bill of materials (BOM), and job costing. Sage 100 ERP Online offers platform flexibility as well as three built-in report writers.

customer care free online training  resources (HR) and payroll Customer relationship management (CRM) Financial reporting Sage 100 ERP Online core accounting modules include accounts payable (AP), accounts receivable (AR), bank reconciliation, fixed asset accounting (FAS), general ledger (GL), and magnetic media reporting. Project management, manufacturing, and wholesale distribution functionality can help companies automate key processes related to inventory management, bill of materials (BOM), and job costing. Sage 100 ERP Online offers Read More

Customer-oriented Banking and Account Origination


A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.

customer care free online training  Origination A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers. Read More

Customer Centricity: The Devil Lies in the Details


The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving business landscape. Its aim is to remove misconceptions and guide you to achieve "true" customer-centricity.

customer care free online training  Centricity: The Devil Lies in the Details The purpose of this white paper is to help readers understand the importance of customer-centricity in today's highly competitive and constantly evolving business landscape. Its aim is to remove misconceptions and guide you to achieve true customer-centricity. Read More

Customer Analytics Pay Off


To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies.

customer care free online training  help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies. Read More

25% Less Learning Time? Find the Right Approach to Training


A key challenge in software implementation is getting the end users up to speed with a new system. Training just doesn’t seem to work—or is not fast enough. But what if you could learn how to use a new software in 25% less time, using a method has been around for more than half a century? Find out why the Training Within Industry (TWI) approach works, and how you can use it today to swiftly train your people to use new software.

customer care free online training  does it affect the customer? The TWI approach starts by preparing the worker, figuring out what his/her existing experience is, how that experience might relate to the work at hand, and explaining why the work is important—how it matters to others in the company and, ultimately, to the customers. Letting the learner see the big picture helps his/her interest in learning. Distinguishes between three types of information One of the challenges in most instruction is that the presenter wants to get across Read More

Customer: Eastern Food


Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

customer care free online training  Eastern Food Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance Read More