-
Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer care products telecommunications:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
-
Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer care products telecommunications:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
-
Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
customer care products telecommunications:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
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Abstract:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have been key for SAS to further entrench itself in the market. (...)
Excerpt related to
customer care products telecommunications:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have...
Published:
2005-08-11
-
Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer care products telecommunications:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
-
Abstract:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply
chain management (SCM) of spare and replacement parts. (...)
Excerpt related to
customer care products telecommunications:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain
management (SCM) of...
Published:
2005-07-28
-
Excerpt related to
customer care products telecommunications:
... Finally, with a proliferation of new products and features ... of their
brand while taking care of their ... for agents and consistently optimized customer
service for ...
Published:
2011-06-20
-
Excerpt related to
customer care products telecommunications:
... Pegasystems, Microsoft Dynamics CRM/Customer Care Framework (CCF ...
will help them reach their customer service metrics ... Pricing for on-premises products
is central ...
Published:
2011-07-11
-
Abstract:
Glovia continues to provide astute solutions for manufacturers and service companies well beyond core ERP. Although, bundled
with Fujitsu's Interstage infrastructure platform, low brand recognition outside Japan and nascent channel and traction for
multiple products within the Fujitsu products' family wi (...)
Excerpt related to
customer care products telecommunications:
Glovia continues to provide astute solutions for manufacturers and service companies well beyond core ERP. Although, bundled
with Fujitsu's Inters...
Published:
2004-01-20
-
Abstract:
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the
CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for
out there in the long run other than to find an honorabl (...)
Excerpt related to
customer care products telecommunications:
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that
the CRM point providers wi...
Published:
2003-03-27
-
Abstract:
Glovia has managed to maintain its existing customers' satisfaction level while successfully re-inventing itself. As a result,
it has maintained a presence among the top 10 manufacturing ERP vendors in several markets. One cannot help feeling that Glovia's
knowledge of its target market has always been d (...)
Excerpt related to
customer care products telecommunications:
Glovia has managed to maintain its existing customers' satisfaction level while successfully re-inventing itself. As a
result, it has maintained a...
Published:
2004-01-23
-
Abstract:
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers
to choose from. This part examines the four broad outsourcing categories: application software, information technology infrastructure,
business process outsourcing (BPO), and manufactu (...)
Excerpt related to
customer care products telecommunications:
... to develop the software products that they ... Data communications;
Telecommunications; Internal network; Internet ... Sales; Telemarketing; Customer
care; Customer support ...
Published:
2004-01-17
-
Abstract:
Is Ventyx a true "total solution provider" for energy and utility companies? TEC principal analyst P.J. Jakovljevic discusses
Ventyx's strategy with its product marketing team. In 2012, there is still no such thing as a true “total solution provider”
for energy and utility companies. These companies j (...)
Excerpt related to
customer care products telecommunications:
Ventyx—Utilities’ One-Stop-Shop Provider? PJ Jakovljevic - February 2, 2012. Comments:
Published:
2012-02-02
-
Abstract:
The on demand paradigm and enterprise incentive management market seem to have established a viable cross-section to the
extent that, going forward, some players feel comfortable enough to opt solely for the software-as-a-service, subscription-based
delivery model. (...)
Excerpt related to
customer care products telecommunications:
The on demand paradigm and enterprise incentive management market seem to have established a viable cross-section to the extent
that, going forwar...
Published:
2007-05-07
-
Abstract:
Competition is also flying from many directions since the parent company now competes in many diverse markets, and it now
has a number of competitors that vary in size, target markets, and overall product scope. (...)
Excerpt related to
customer care products telecommunications:
Competition is also flying from many directions since the parent company now competes in many diverse markets, and it now
has a number of competit...
Published:
2004-12-17
-
Abstract:
Business Agility for Communication Services Providers: a Few Simple Steps are a Great Way to Start. Download Free Technology
Study White Papers In Relation to Business Agility for Communication Services Providers. In today’s market, customers have
no patience for companies that let their size and comple (...)
Excerpt related to
customer care products telecommunications:
Business Agility for Communication Services Providers: a Few Simple Steps are a Great Way to Start. Download Free Technology
Study White Papers In ...
Published:
2010-03-11
-
Abstract:
PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework.
If one considers all aspects of a CRM or SCM evaluation, PeopleSoft has earned the license to be evaluated along with market
leaders. (...)
Excerpt related to
customer care products telecommunications:
PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework.
If one consider...
Published:
2001-06-27
-
Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
customer care products telecommunications:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
-
Abstract:
Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of
tricks was the recent launch of the OracleSalesOnline.com system, which allows businesses to use Oracle's SFA software for
free. However, any additional CRM components users might ne (...)
Excerpt related to
customer care products telecommunications:
Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of
tricks was the recent l...
Published:
2000-10-06
-
Abstract:
Even if Agile continues to deliver superior products, its competition against single-vendor, pre-integrated ERP suite products
will force Agile to aggressively differentiate the depth of their PLM expertise and further drive industry specialization. (...)
Excerpt related to
customer care products telecommunications:
Even if Agile continues to deliver superior products, its competition against single-vendor, pre-integrated ERP suite products
will force Agile to...
Published:
2003-10-24