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Abstract:
The Customer Care & Billing (CC&B) RFP Template for the Telecommunications Industry covers industry-standard functional criteria
of CC&B for the Telecommunications Industry that can help you easily gather and prioritize your business needs in a simple
and categorized excel document. More than a RFP templa (...)
Excerpt related to
customer care services telecommunications:
... and Interconnect Billing, Customer Care, Provisioning and ...
Presentment and Payment Services, Revenue Assurance ... CC&B for the Telecommunications
Industry approach ...
Published:
-
Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer care services telecommunications:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
customer care services telecommunications:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer care services telecommunications:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer care services telecommunications:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with
a sizeable computing infrastructure investment, failure of server components was inevitable, and application failover schemes
were risky. The provider needed a more cost-effective way (...)
Excerpt related to
customer care services telecommunications:
... Meet and Exceed Customer Expectations in the Telecom Industry. Source: Appistry. Document
Type: Case Study Description: A global telecommunications provider was ...
Published:
2010-03-11
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Abstract:
To compete effectively in the digital marketplace, telecom companies must answer a new call. New multisided business models
require changes in the way they collaborate with partners, price offerings, and service customers. Discover the best practices
and technologies that can help your telecom company ta (...)
Excerpt related to
customer care services telecommunications:
Strategies for Evolving into a Multisided Business. Source: SAP. Document Type: White Paper Description: To compete effectively
in ...
Published:
2011-08-08
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Abstract:
Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of
tricks was the recent launch of the OracleSalesOnline.com system, which allows businesses to use Oracle's SFA software for
free. However, any additional CRM components users might ne (...)
Excerpt related to
customer care services telecommunications:
Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of
tricks was the recent l...
Published:
2000-10-06
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Abstract:
Emerging Services for Wireless Carrier Networks--Design Abstract. Analysis for Emerging Services for Wireless Carrier Networks
The transition to IP A wireless carrier s national or regional next generation core network will be an all-IP network in the
sense that IP will be the network layer (L3) protocol. (...)
Excerpt related to
customer care services telecommunications:
Emerging Services for Wireless Carrier Networks--Design Abstract. Analysis for Emerging Services for Wireless Carrier Networks
The transition to IP...
Published:
2010-03-11
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Abstract:
Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But
what makes ERP for services different from solutions known as product portfolio management for professional services automation?
And which is best for your organization? (...)
Excerpt related to
customer care services telecommunications:
Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But
what makes ERP for servi...
Published:
2009-07-15
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Abstract:
According to an announcement by International Business Machines on Thursday December 16, 1999, IBM is working with German
telecommunications services company Deutsche Telekom to assemble the largest data warehouse in the world. When complete, the
warehouse will contain up to 100 terabytes of customer and (...)
Excerpt related to
customer care services telecommunications:
According to an announcement by International Business Machines on Thursday December 16, 1999, IBM is working with German
telecommunications servi...
Published:
1999-12-15
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Abstract:
While superficially, Infor's acquisition strategy may appear to be impulsive, it has actually been calculated to develop
a stronger vertical functionality. This may mean that Infor can offer customers more stability while offering niche functionality. (...)
Excerpt related to
customer care services telecommunications:
While superficially, Infor's acquisition strategy may appear to be impulsive, it has actually been calculated to develop
a stronger vertical funct...
Published:
2005-10-12
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Abstract:
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers
to choose from. This part examines the four broad outsourcing categories: application software, information technology infrastructure,
business process outsourcing (BPO), and manufactu (...)
Excerpt related to
customer care services telecommunications:
... Data communications; Telecommunications; Internal network; Internet ...
management (AR); Payment services (AP); ... Sales; Telemarketing; Customer
care; Customer support. ...
Published:
2004-01-17
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Abstract:
Glovia continues to provide astute solutions for manufacturers and service companies well beyond core ERP. Although, bundled
with Fujitsu's Interstage infrastructure platform, low brand recognition outside Japan and nascent channel and traction for
multiple products within the Fujitsu products' family wi (...)
Excerpt related to
customer care services telecommunications:
Glovia continues to provide astute solutions for manufacturers and service companies well beyond core ERP. Although, bundled
with Fujitsu's Inters...
Published:
2004-01-20
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Abstract:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have been key for SAS to further entrench itself in the market. (...)
Excerpt related to
customer care services telecommunications:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have...
Published:
2005-08-11
-
Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer care services telecommunications:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
-
Abstract:
The on demand paradigm and enterprise incentive management market seem to have established a viable cross-section to the
extent that, going forward, some players feel comfortable enough to opt solely for the software-as-a-service, subscription-based
delivery model. (...)
Excerpt related to
customer care services telecommunications:
The on demand paradigm and enterprise incentive management market seem to have established a viable cross-section to the extent
that, going forwar...
Published:
2007-05-07
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Abstract:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
Excerpt related to
customer care services telecommunications:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
Published:
2010-02-05
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Abstract:
Baan's viability is no longer an issue. Baan's rejuvenated management team has done a praiseworthy job of bringing the company
back to health while concurrently unveiling a new product release that can compete with the other products in the market.
Challenges however remain. (...)
Excerpt related to
customer care services telecommunications:
Baan's viability is no longer an issue. Baan's rejuvenated management team has done a praiseworthy job of bringing
the company back to health whil...
Published:
2002-02-22
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Abstract:
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that the
CRM point providers without a clear differentiating value proposition and without enough resources have not much to look for
out there in the long run other than to find an honorabl (...)
Excerpt related to
customer care services telecommunications:
Xchange's protracted troubles and its recent inglorious demise and subsequent auctioned sellout may prove the fact that
the CRM point providers wi...
Published:
2003-03-27