Home
 > search for

Featured Documents related to » customer care software



ad
Get Free ERP Systems Comparisons

Find the best ERP software solution for your business!

Use the software selection tool employed by IT professionals in thousands of selection projects per year. FREE software comparisons based on your organization's unique needs—quickly and easily!
Register to access your free comparison reports and more!

Country:

 Security code
Already have a TEC account? Sign in here.

Documents related to » customer care software


Taking Measures for True Success: How to Choose Software That Meets Your Needs
Taking Measures for True Success: How to Choose Software That Meets Your Needs. Download Whitepaper on Software That Meets Your Needs. A failed software implementation can cost companies millions in wasted time and money. To ensure your software selection project isn’t a sorry statistic, use the right metrics to gauge your success. Time, budget, and functionality aren’t enough--focus your efforts on requirements analysis and definition. Take measures to ensure your software meets your needs, and discover how to perform accurate requirements analysis.

CUSTOMER CARE SOFTWARE: Taking Measures for True Success: How to Choose Software That Meets Your Needs Taking Measures for True Success: How to Choose Software That Meets Your Needs Source: Technology Evaluation Centers Document Type: TEC Report Description: A failed software implementation can cost companies millions in wasted time and money. To ensure your software selection project isn’t a sorry statistic, use the right metrics to gauge your success. Time, budget, and functionality aren’t enough--focus your efforts on
10/1/2008 12:32:00 PM

2008 Software Re solutions » The TEC Blog
Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (182) Business Process Matters (67) Customer Relationship Matters (161) FOSS Ecosystem (24) From the Project Manager s Desk (32) Humor (43) Industry Observation (1140)

CUSTOMER CARE SOFTWARE: business software, how to choose software, rfp sample, rfp solution, software evaluation criteria, software resolutions, Software Selection, software solutions, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-12-2007

The Case Against Modifying Your Enterprise Software
he Case Against Modifying Your Enterprise Software.Read White Papers and Other Software for Your Investigation of The Case Against Modifying Your Enterprise Software. Consider the case of two hypothetical companies—Company A and Company Z—each using an identical enterprise software package delivering identical core functionality. Company A has the same number of users, but the total cost of ownership (TCO) experienced by Company Z is about twice the TCO enjoyed by Company A. Why? We explain.

CUSTOMER CARE SOFTWARE: we can convince our customer to run the software as-is for 90 days, a fascinating thing happens. One at a time, requested modifications drop off the list. This is because employees’ paradigms shift from the old to the new system. They find that the new software system can in fact do what the old one could do – and more. The new software environment is no longer a threat and becomes a familiar, normal part of life. Keep in mind that with a new enterprise software system, some employees might find they
5/12/2006 12:41:00 PM

Global Software Integration: Why Do So Many Projects Fail?
Compare your choices concerning Global Software Integration.To meet all your needs, download our Free whitepaper. The IT field is littered with failed global software integration sagas. The many reasons for these failures include mismatched capabilities, geographical requirements, and project technical management deficiencies. Global software projects should start with in-depth analysis of features and functions, so the software’s capabilities meet corporate requirements. Find out how to avoid a failed software integration project.

CUSTOMER CARE SOFTWARE: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
7/17/2009 3:13:00 PM

Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

CUSTOMER CARE SOFTWARE: Customer: Eastern Food Customer: Eastern Food Source: RiverOne Document Type: Case Study Description: Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made
4/29/2005 9:33:00 AM

Global Software Aspirations
Exact has established a global infrastructure and network of offices offering direct support, sales and services, with the aim of providing customers a consistent level of service.

CUSTOMER CARE SOFTWARE: and product continuity for customers. To that end, Exact is using a common object repository to simplify development across its products, so that Exact Globe and Macola ES could borrow modules from each other accordingly, such as the warehousing, electronic data interchange (EDI) or shop floor control components from Macola ES. For more information, see Exact Software—Working Diligently Towards the One Exact Synergy . However, because Exact Globe has superior multinational and process management
1/10/2006

TradeStone Software Presents Bamboo Rose
TradeStone’s merchandise lifecycle management (MLM) platform unifies the design, sourcing, ordering, and delivery of private-label and branded goods, allowing fashion, apparel, footwear, and accessories retailers to leverage a “single version of the truth.” The company’s latest innovation, Bamboo Rose, is a global e-market community for retailers and suppliers who want to exchange ideas and product information before they buy.

CUSTOMER CARE SOFTWARE: from executive management.  More customer testimonials can be found on TradeStone’s YouTube channel . Changing Competitive Landscape Once fierce competitors, former Eqos (now part of Trace One ) and Arigo (former Rockport Trading Systems , and Sue Welch’s former venture) are no longer relevant. Their strength remains in the sourcing and order management space, but they are on older technologies (not service-oriented architecture [SOA]–enabled) and have a narrower functional footprint. Another
5/14/2012 11:18:00 AM

Cobalt Releases Linux Clustering Software
Cobalt Networks, Inc. becomes the latest vendor to jump on the Linux-cluster bandwagon, but does the software they’re touting really qualify as a cluster?

CUSTOMER CARE SOFTWARE: hosting services. As more customers migrate their business critical Web applications to a dedicated RaQ 3i server appliance, the need for reliability and constant uptime increases. In this market, time is money and failure or downtime is lost revenue, said Kelly Herrell, vice president of marketing, Cobalt Networks, Inc. Cobalt StaQware offers service providers a means to deliver highly reliable and affordable dedicated Web and application hosting services that their customers are seeking. Cobalt
6/28/2000

webMethods Gets Active (Software That Is)
In May webMethods Inc. announced that it will purchase Active Software Inc. in an all-stock deal. The purchase is worth approximately $1.3 Billion. WebMethods is a vendor of B2B e-commerce integration software, and the acquisition of Active allows them to extend their integration strategy for extended supply chain and business-to-business e-commerce.

CUSTOMER CARE SOFTWARE: a large, blue chip customer base , said Phillip Merrick, webMethods CEO. By combining our product offerings, webMethods and Active Software are redefining the integration software market by delivering the first end-to-end solution that operates inside, outside, and across the corporate firewall. Market Impact Active recently entered into a marketing agreement with Acta (for more information see, Acta Gets Active , May 25, 2000 ), and it will be interesting to see how this development affects the
6/7/2000

Process Manufacturing Software: A Primer
This article defines process manufacturing; discusses its formulation, packaging, and pricing issues; talks about interfaces; and provides cautions and caveats.

CUSTOMER CARE SOFTWARE: soup and, when the customer is ready to receive the soup, a work order can be issued to label the cans according to the customer specifications. Hopefully, you can see why the segregation of the formula and pack recipe works efficiently and effectively in the world of process manufacturing. Pricing The one constant concerning pricing and the process industry is that there are no constants. Be it the nature of the products, pricing strategies varies widely and extensively. Such things as multi-tier
9/3/2005

Software Companies Running on NetSuite » The TEC Blog
expansion. These new recent customer wins join more than 800 software customers taking advantage of NetSuite’s industry-specific capabilities to address such challenges as complex revenue recognition (with full support for key standards, including SOP 81-1, SOP 97-2 & 98-9, SAB 101, and EITF 00-21, and the latest EITF 08-01 and EITF 09-03 rules) and unified billing (a single solution to manage subscription, ad hoc and usage-based billing across multiple revenue sources), including the increasingly

CUSTOMER CARE SOFTWARE: Cloud Computing, CRM, ERP, industry watch, NetSuite, netsuite oneworld, NetSuite OpenAir, professional service automation, psa, SaaS, services resource planning, suitecloud, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-08-2013


Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others