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Customer Life Cycle Solutions: Strategic Alliances, Challenges, & User Recommendations
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems,

customer care solutions telecommunications  a strong leader in customer care and billing applications. With the Xchange acquisition (following its acquisition of Clarify), it could have theoretically positioned itself as an almost complete CRM solution in the communications arena. However, Xchange has turned out to be inadequate within Amdocs to offer the sort of support that CSPs require. As a result, most CSPs have been experimenting with data warehouses from Oracle , SAS, or Teradata , or have been using MA solutions from niche vendors such as Read More...
CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to » customer care solutions telecommunications


Q2O Systems: Solutions for Quotation Management and Pricing Configuration
Quote-to-order systems include quotation management and pricing configuration solutions. Pricing configuration engines automate pricing and quoting processes

customer care solutions telecommunications  management, and personalization of customer quotes. Once a quote is created, a salesperson can add products (including configurable products) to the quote by searching the product inventory. When a configurable product is selected for addition to a quote, a dynamic hypertext markup language (DHTML) configurator user screen can be seamlessly invoked to provide guidance in matching the needs of the customer with the product options and ensuring more complete and accurate quotes. Upon completion of the Read More...
Customer Relationship Management: Evolution, Not Revolution
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from

customer care solutions telecommunications  sales opportunities, and increase customer retention. In an era when the number of competitors seems to keep pace with the number of services provided, CRM can allow companies to bundle their services, thereby reducing cost as well as preserving an evermore fickle client base. Travel and transportation Among the many industry-specific functions of this CRM solution, automated campaign management and SFA can help businesses consolidate client data and improve passenger experiences. As a result, increased Read More...
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to

customer care solutions telecommunications  (VOIP), distinctive billing and customer care concerns are emerging. Hence, new technologies and new ways of doing business are needed, as CSPs must define a unique, value-rich customer experience, and then deliver it better than anyone else. This concludes Part One of a three-part note. Part Two will discuss market strategy. Part Three will cover alliances, challenges, and make user recommendations. Read More...
(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

customer care solutions telecommunications  Also, the strategy of customer care with no forced upgrades remains in place. Consona believes that the 2007 “quality” release for Intuitive ERP and the rise in customer satisfaction levels since Intuitive joined Consona is due to the customer-focused operating model. Intuitive is going to lead the way, though, owing to its prowess in the .NET-managed code technology that will become the foundation going forward (see Microsoft .NET-managed Code Enablement: Examples and Challenges ). Consona will Read More...
Glenridge Solutions LLC
Glenridge Solutions specializes exclusively in business intelligence and data warehousing solutions. This includes Sarbanes-Oxley compliance solutions and real

customer care solutions telecommunications   Read More...
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

customer care solutions telecommunications  the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience. Read More...
NOW Solutions
NOW Solutions provides to many well known North American organizations. NOW Solutions has been providing solutions to large and small organizations, from

customer care solutions telecommunications  now solutions data cleaning Read More...
Vertical Solutions
Vertical Solutions, Inc. specializes in post-sales service management solutions. VSI develops, implements, and supports best-in-class Service Management and

customer care solutions telecommunications  solutions, including VServiceManagement™, for customer support, field service, and mobile environments, VContactCenter™, for internal, external, and hybrid contact centers, and PowerHelp®. In addition, VSI has launched the Health Resources Group and the VHealthTracker™ application suite to further address the healthcare market. These application systems are built on a service-oriented architecture (SOA) compliant, cloud-based technology platform and delivered as a service or on-premise in a Read More...
New Era of on-Demand Business Intelligence Solutions
* In the On-Demand Business Intelligence Solutions report, you ll learn about the market trends reshaping business today,the steady growth in popu...

customer care solutions telecommunications  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2010 Read More...
HR Manager Talent Solutions
HR Manager Talent Solutions was founded in March 2003. One of Scandinavia@s suppliers of recruitment solutions, HR Manager Talent Solutions has its head office

customer care solutions telecommunications   Read More...
Delivering Superior Customer Value in Insurance
Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a

customer care solutions telecommunications  Superior Customer Value in Insurance Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty. Read More...
Smart Solutions International
Smart Solutions International L.P., a consulting company, implements enterprise resource planning solutions. It provides enterprise management systems and

customer care solutions telecommunications  communications designed to turn customer data into customer intelligence. The company also sells several software solutions. These include SmartStream Financials, which is designed to improve business processes and handles work and information; SmartStream Human Capital Management (HCM), which manages human resources (HR) functions from hiring through termination, including personnel administration, payroll, and benefits; and SmartStream Procurement, which is designed to improve procurement processes. Read More...
A3 Solutions, Inc.
A3 Solutions develops A3 Modeling, software for dashboards and budgeting forecasting consolidations. The company@s focuses include corporate performance

customer care solutions telecommunications   Read More...
Kyliptix Solutions
Founded in 1999 and headquartered in Irvine, California (US), Kyliptix Solutions, Inc. delivers software solutions for small and medium businesses (SMBs). The

customer care solutions telecommunications   Read More...

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