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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer care strategy template


AuraPortal: A BPM Vendor Worth Checking Out
AuraPortal, a new business process management (BPM) vendor, offers a solution that creates business process execution models without the need for heavy IT

customer care strategy template  and annual increases in customer base of more than 50 percent. Its ecosystem has more than 400 Certified AuraPortal Consultants, which are directly involved with implementations. In addition to its strong growth and investment in research and development (R&D), AURA has seen significant involvement with universities, research groups, and other entities involved in R&D projects with the support of the European Community.   AuraPortal BPMS—Common and Optional Modules The AuraPortal BPMS Suite consists

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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The Need and Value of a CIO Coach


In today’s challenging economic environment, companies require effective IT executive leadership. As part of the executive team, the chief information officer (CIO) develops and executes strategies that create competitive advantages for revenue growth. But knowing which tools to use—and when and how to use them—to protect current assets is key to a CIO coach’s success. Learn more about making better IT decisions.

customer care strategy template  improve Service Levels and Customer satisfaction levels. An analysis of the IT Organization and staff capabilities will be conducted and a gap analysis of positions and incumbent capabilities will be completed. A preliminary roadmap to close the gaps identified will be prepared and staff training plan developed. An analysis of the IT Project Management Office and IT Project Portfolio will be conducted to determine alignment with the business goals and performance to budget and Return On Investment. Gaps Read More

New Product Development and Introduction (NPDI)


New product development and introduction (NPDI) is probably the most important process for many companies, but also one of the least understood. While NPDI is responsible for revenues, few companies assign an owner for the whole process. Instead, it is usually driven through a series of functional “silos,” causing delay—and the loss of the original market requirements.

customer care strategy template  competitive challenges and waning customer interest. Wellexecuted, NPDI keeps a pipeline of new, high-margin products flowing to the market. Value Successful companies have higher stock market valuations than their less successful counterparts. This is because the market factors in the value of future growth and margins. And, as we have seen, this is largely a function of the NPDI process. Put directly: NPDI drives growth, which drives value. By investing in the NPDI process, companies are directly Read More

Thou Shalt Manage (and Cherish) Thy (Best) Suppliers


In its recent report, Shifting C-level Business Priorities as the Recovery Takes Hold, Saugatuck Technologies claims that top business priorities are returning to a pattern more consistent with a growth economy. Read this in-depth report from TEC Analyst P.J. Jakovljevic to find out why supplier management is crucial.

customer care strategy template  quicker, while allowing the customer to get their goods/services faster. Also, with the availability of low cost software as a service (SaaS) options for contract management, we are seeing an increasing number of small/mid-market customers adopt the software. Even starting with a simple repository and then incorporating proactive alerts and post-contract management are key benefactors and justify the low monthly fees. For its part, while a large portion of Selectica’s contract management business Read More

Exact Software Continues with Its Share of Judicious Acquisitions


Through determined and prudent product enhancement initiatives, Exact Software demonstrates itself as an earnest enterprise in the small and medium market, and it is growing its global base.

customer care strategy template  of integrated accounting, payroll, customer relationship management (CRM), enterprise resource planning (ERP), business process management (BPM), etc. enterprise software solutions remains firm on a different course. Its solutions connect the people, processes, and knowledge essential to a user organization. Exact is a division of Delft , the Netherlands-based Exact Holding N.V . (Amsterdam: EXACT.AS, http://www.exactsoftware.com ). The corporation appears to have backpedaled from the bold growth Read More

10 Things to Consider in Your Mobile Workforce Management Strategy


There are a lot of things to think about when evaluating your mobile workforce management strategy. And because your strategy impacts so many areas, it can be hard to know where to begin. To get you started, here are 10 things to consider when evaluating your mobile workforce management strategy.

customer care strategy template  WM, workforce management, workforce strategy, ViryaNet white paper, mobile workforce, mobile WM, performance management Read More

Best-in-class Marketers Drive Enhanced Customer Loyalty


The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results.

customer care strategy template  in-class Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More

The Customer as a Strategic Asset


Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself.

customer care strategy template  Customer as a Strategic Asset Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself. Read More

The Role of Cloud in Your Storage and Data Protection Strategy


Find out in Making Cloud an Integral Part of Your Enterprise Storage and Data Protection Strategy.

customer care strategy template  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2011 Read More

Delivering Superior Customer Value in Insurance


Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty.

customer care strategy template  Superior Customer Value in Insurance Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty. Read More

Customer Relationship Management Buyer's Guide (Summary Edition)


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors.

customer care strategy template  Buyer's Guide (Summary Edition) Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources and a directory of CRM vendors. Read More

A Customer Success Story: Real-time Remote Workforce Enablement


Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which would offer many concurrent instances of the application—and minimize the cost. By deploying a virtualization solution, Cox realized a return on investment (ROI) of 300 percent.

customer care strategy template  Customer Success Story: Real-time Remote Workforce Enablement Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which would offer many concurrent instances of the application—and minimize the cost. By deploying a virtualization solution, Cox realized a return on investment (ROI) of 300 percent. Read More

Choosing the Right Electronic Medical Record System for Your Health Care Organization


Health care organizations have special needs to consider when deciding what type of electronic medical record (EMR) system to implement. This article examines the advantages and disadvantages of on-demand and on-premise EMR systems.

customer care strategy template  the Right Electronic Medical Record System for Your Health Care Organization Electronic medical record (EMR) systems come in two different models: on-demand and on-premise. An on-demand EMR solution is a Web-based application that the health care provider accesses through the Internet. The solution is administered remotely by a third-party vendor that oversees data management, software upgrades, and security functions. An on-premise EMR application resides in house, whereby an internal IT Read More

Understanding Strategy Execution


It’s not enough to develop a strategy for your enterprise; real success comes from effective execution of that strategy. Prioritization, improvement, and control are the key steps involved in enterprise strategy execution. But before leaping right into deployment, you might need a few more details. Learn how planning your objectives and fixing performance gaps gives you control of improvement gains—now and in the future.

customer care strategy template   Read More