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Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

customer care techniques  value so that the customer becomes an advocate, and the social networks become a major way of actually engaging the customer, because they are designed to do that. Podcasts and blogs are ways of capturing feedback, getting community involvement and commentary, and understanding what the customers are thinking about when they go to your store, buy your product, or purchase your service. CRM has changed from this kind of operational and tactical automating of processes and utilizing internal Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » customer care techniques


When Shortlists Are Too Short, Who's to Blame?
This insightful case study from SageCircle talks about how a vendor almost missed out on a $35M deal because it was left off an RFP shortlist. Although the case

customer care techniques  their care for the customer. Surprisingly, not all vendors realize how important communication is with analyst firms providing selection project guidance. If vendors brush things aside and neglect to ensure that the analyst firm has up-to-date information, they risk exclusion from shortlists. It sounds like the vendor in this case study was fortunate enough to have analyst relations people that were on the ball, but some vendors disregard this kind of care in the belief that their connections and people Read More...
The New Business Analytics (Analytics for Every Need, to Answer Every Question)
One of the main functions—perhaps the most important one—of a business intelligence (BI) and business analytics (BA) application has always been to process data

customer care techniques  of BA applications are customer analytics, financial analytics, health care analytics, HR analytics, and social media analytics. Going Beyond “How are we Doing Today?” Business analytics tools have surpassed simply asking the premise question “how we are doing today?” and now embrace and try to discover what happened, what could have happened, and what would happen if a concrete scenario is met. Today’s BA solutions not only aim to address the analysis of data for specific functional niches and Read More...
Data, Data Everywhere: A Special Report on Managing Information
The quantity of information in the world is soaring. Merely keeping up with, and storing new information is difficult enough. Analyzing it, to spot patterns and

customer care techniques  and handles over 200m customer transactions each week. Its revenue last year, around $400 billion, is more than the GDP of many entire countries. The sheer scale of the data is a challenge, admits Rollin Ford, the CIO at Wal-Mart's headquarters in Bentonville, Arkansas. We keep a healthy paranoia. Not a sparrow falls Wal-Mart's inventory-management system, called Retail Link, enables suppliers to see the exact number of their products on every shelf of every store at that precise moment. The system Read More...
NextGen Health Care: How Technology Can Help Make Consumer-directed Health Care a Reality
Software technologies can provide a single point of entry for prospects and health plan providers to educate new or renewing prospects on the full value of each

customer care techniques  WHY. Know NOW , Collaborative Customer Conversation , and engage.educate.eMpower are trademarks of Online Insight, Inc. Online Insight, Inc. 7000 Central Parkway, Suite 500 Atlanta, Georgia 30328 www.onlineinsight.com Searches related to NextGen Health Care: How Technology Can Help Make Consumer-directed Health Care a Reality : Health Care Info | Healthcare Sector | Healthcare Market | Organization Healthcare | Healthcare Business | Healthcare Management | Healthcare Solutions | Health & Wellness | Read More...
Listen and Learn: Improving Operations by Using Customer Feedback
Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of

customer care techniques  Improving Operations by Using Customer Feedback Customer feedback from retail units is combined with company website feedback, online services feedback, and central call center feedback. Source : Mindshare Technologies Resources Related to Listen and Learn: Improving Operations by Using Customer Feedback : Customer Feedback Management (CFM) (Wikipedia) Listen and Learn: Improving Operations by Using Customer Feedback Customer Feedback is also known as : Customer Feedback Analysis , Customer Feedback Read More...
SAS for Health Care Providers
SAS solutions for the health care industry were developed with the help of skilled health care experts. SAS solutions empower users to integrate volumes of

customer care techniques  for Health Care Providers SAS solutions for the health care industry were developed with the help of skilled health care experts. SAS solutions empower users to integrate volumes of data and identify and act upon the right performance measures. By allowing users to analyze and report this information in a variety of dimensions, SAS gives organizations the strategic intelligence to make sound business decisions. Read More...
Customer Relationship Management (CRM) Software Evaluation Report
This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help

customer care techniques  Evaluation Report This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More...
User-Focused Design Principles Shape the Customer Experience
Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing

customer care techniques  Design Principles Shape the Customer Experience Introduction Ever have one of those days? You just finished entering three days worth of data into your new information system. You know, the one that took your company a year to select and two more years to implement. The one that promised to streamline and transform your key business processes. The one you had to have. Now here you are. You have finished keying in data. It wasn't easy or fun, but at least you're done. You are ready for the good stuff. Read More...
Serving the Uncompromising Customer
Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver

customer care techniques  the Uncompromising Customer Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver great customer experiences across your organization (rather than just at the retail store or call center). So now what? Download this white paper to find out how to kick-start your customer experience improvement initiative. Read More...
SAP Announces SAP 360 Customer
SAP announced its latest business solution, powered by HANA, called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The

customer care techniques  Announces SAP 360 Customer SAP announced its latest business solution, powered by HANA , called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The solution aims to move beyond traditional customer relationship management (CRM) and provide organizations with the neccesary capabilities for improving one-on-one customer interactions in real time. SAP calls out the three key components of 360 Customer as real-time insight, real-time interactions, and real-time Read More...
The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are

customer care techniques  Customer as a Strategic Asset Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself. Read More...
Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer

customer care techniques  Origination A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers. Read More...
The Three Cs of Successful Positioning Part Four: The Customer
What's keeping your customer up at night? Know thy customers—and their problems.

customer care techniques  Positioning Part Four: The Customer The Three Cs of Successful Positioning Part Four: The Customer Featured Author - Lawson Abinanti - March 29, 2005 Introduction There is no easy, off-the-shelf way to uncover a strong positioning for your business-to-business (B2B) software or service. By definition, every positioning must be unique to be effective. But there is a cut-to-the-chase question that will get you right to the heart of it: What is my target audiences' most pressing problem? Answer that, and Read More...

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