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Documents related to » customer care telecommunications


Telecommunications Performance Excellence
Telecommunications Performance Excellence provides you with a best-practices approach to dealing with underperforming products, assets, or rate pla...

CUSTOMER CARE TELECOMMUNICATIONS: Human Capital Management (HR) Customer Relationship Management (CRM) Get the help you need for your growing telco business by downloading these top resources. Sponsored by SAP   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2010
9/14/2010 2:00:00 PM

Top Software for Telecommunications Companies
For your own customized comparison reports, select a category below:ERP for Telecommunications Human Capital Management EAM/CMMS for Telco Operati...

CUSTOMER CARE TELECOMMUNICATIONS: For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2010
9/2/2010 3:01:00 PM

Listen and Learn: Improving Operations by Using Customer Feedback
Listen and Learn: Improving Operations by Using Customer Feedback. Templates and Other Computer Software to Use In Your Dynamic System in relation to Improving Operations by Using Customer Feedback. Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

CUSTOMER CARE TELECOMMUNICATIONS: Improving Operations by Using Customer Feedback Listen and Learn: Improving Operations by Using Customer Feedback Source: Mindshare Technologies Document Type: White Paper Description: Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How
8/3/2009 3:22:00 PM

The Demarc Extension and Its Role in the Enterprise Network Telecommunications Infrastructure
Refer to Demarc Extension and Its role in the enterprise network telecommunications infrastructure.Read IT reports linked to demarcation point. Demarc extensions have been a recurring gray area in the telecommunications industry for years. There is often misconception when it comes to who actually performs the Demarc extension. This confusion can lead to finger pointing and eventually a bad reputation for those involved. Understand the issues surrounding the Demarc extension and how they can be resolved from the very beginning.

CUSTOMER CARE TELECOMMUNICATIONS: typically where the edge Customer Premises Equipment is located, is mandated by federal regulations. The federal mandate requires all local access providers to install a demarcation point to provide for operational control or ownership to change hands between the local access provider and the subscriber, typically the end user. The importance of a demarc extension can be understood by comparison to a typical cabling channel that connects the computer at an employee s desk back to an Ethernet switch
5/10/2010 3:56:00 PM

SAP Announces SAP 360 Customer » The TEC Blog
SAP Announces SAP 360 Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

CUSTOMER CARE TELECOMMUNICATIONS: CRM, customer experience, customer experience platform, industry watch, SAP, sap 360 customer, SAP CRM, sap hana, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
14-11-2012

Dassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions » The TEC Blog
EXALEAD OneCall for Astute Customer Interactions » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

CUSTOMER CARE TELECOMMUNICATIONS: 3DExperience, CAD, contact center, CRM, customer service, dassault systemes, Exalead, exalead onecall, industry watch, plm, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
12-07-2013

Sage’s New Year s Resolution: Make 2013 The Year of the Customer » The TEC Blog
The Year of the Customer » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software

CUSTOMER CARE TELECOMMUNICATIONS: Accounting, customer experience, ERP, joe langner, Sage, sage businesscare, sage north america, smb, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-02-2013

Optimizing the Supply Chain and Increasing Customer Satisfaction
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.

CUSTOMER CARE TELECOMMUNICATIONS: Supply Chain and Increasing Customer Satisfaction Optimizing the Supply Chain and Increasing Customer Satisfaction Shockwave Flash plug-in is not installed or disabled. Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics.   comments powered by Disqus Related Audio Clips
8/7/2007 9:06:00 AM

A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best mentality.

CUSTOMER CARE TELECOMMUNICATIONS: A Lexicon for Customer Relationship Management Success A Lexicon for Customer Relationship Management Success Glen Petersen - September 29, 2008 Read Comments User Dissatisfaction with Customer Relationship Management The customer relationship management (CRM) industry is approaching a ten year anniversary. Despite its longevity, there continues to be a pervasive sense of dissatisfaction within the end user community relative to CRM s perceived delivered value. There are three fundamental factors
9/29/2008

St. Marys Paper Ltd.: Customer Profile
St. Marys Paper Ltd.: Customer Profile.Search for White Papers and Other Documents for Your Management of St. Marys Paper Ltd.: Customer Profile. St. Marys Paper Ltd. is a pulp and paper mill located in Sault Ste. Marie, Ontario (Canada). In 1989, it implemented a CHAMPS computerized maintenance management system (CMMS) to help reduce costs and improve efficiencies. In 1998, St. Marys decided to investigate potential vendors for a maintenance system upgrade. After reviewing several vendors, the mill again turned to CHAMPS.

CUSTOMER CARE TELECOMMUNICATIONS: St. Marys Paper Ltd.: Customer Profile St. Marys Paper Ltd.: Customer Profile Source: CHAMPS Software, Inc. Document Type: Case Study Description: St. Marys Paper Ltd. is a pulp and paper mill located in Sault Ste. Marie, Ontario (Canada). In 1989, it implemented a CHAMPS computerized maintenance management system (CMMS) to help reduce costs and improve efficiencies. In 1998, St. Marys decided to investigate potential vendors for a maintenance system upgrade. After reviewing several vendors, the mill
9/28/2006 2:04:00 PM

Vendor Viability (Size) vs. Customer Intimacy » The TEC Blog
Vendor Viability (Size) vs. Customer Intimacy » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

CUSTOMER CARE TELECOMMUNICATIONS: configurator, customer intimacy, ERP, on demand, open source, OpenMFG, SaaS, Software Selection, vendor size, vendor viability, Webcom Inc., xTuple, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
07-11-2007


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