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The New and the Noteworthy: 2008 Vendor Wrap-up
2008 seemed to be the year for mergers and acquisitions (M@As) in the world of enterprise software—with companies like Oracle picking up Primavera Software’s

customer care training free video  “best-of-breed” solutions in numerous customer locations. One of the ways that IFS stands out from the rest is through the use of open-source application programming interfaces (APIs), where the software modules can integrate with open source products. In conclusion, this vendor may not get the press or hype that some of its more famous competitors do, but it can stand up to—and in many instances can surpass—them, in terms of  delivering fit, form, and functionality due to  the product’s Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » customer care training free video


Enterprise IP PBX Buyer's Guide: Features and Services That Matter
The reasons most enterprises upgrade to an IP PBX system range from wanting to replace outdated equipment, to saving money, to adding needed functionality, to

customer care training free video  like sales training and customer support. Barge in : The ability to break in to a call between two other people ' usually related to call monitoring. Remote User Features Branch Oice Support : The ability to manage and remotely administer extensions at other oices just as easily as if they were local. Features to Support Remote Users as if Local : One of the most powerful features of IP telephony is the ability to have remotely located employees work and appear to external and internal callers as if they Read More...
AuraPortal: A BPM Vendor Worth Checking Out
AuraPortal, a new business process management (BPM) vendor, offers a solution that creates business process execution models without the need for heavy IT

customer care training free video  and annual increases in customer base of more than 50 percent. Its ecosystem has more than 400 Certified AuraPortal Consultants, which are directly involved with implementations. In addition to its strong growth and investment in research and development (R&D), AURA has seen significant involvement with universities, research groups, and other entities involved in R&D projects with the support of the European Community.   AuraPortal BPMS—Common and Optional Modules The AuraPortal BPMS Suite consists Read More...
Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System
The days of telephone switchboard operators are long gone. In today@s electronic age, through private branch exchange (PBX) technology, operators have been

customer care training free video  15- second conversation with customer service, or even worse be connected to a voice mail or even lost in telephone limbo. Try to avoid redundancy and direct the caller as quickly as possible. In addition, conduct usability surveys with strangers, not just internal employees, in order to get an accurate picture of diverse user experiences. After the system is in place, follow up to see where user complaints are directed and what parts seem to be operating least effectively in order to fine-tune the Read More...
E-learning and Organizational Culture
The success of an e-learning initiative depends as much on the people and culture of the organization as it does on the technology used. Several corporate

customer care training free video  In a meeting with customer service managers in a major communications company, eight out of ten supported Internet access because their people needed to be able to see what their customers were being offered by the competition. Two managers, however, would not support it and one of them said, Over my dead body . This resulted in inequitable distribution of Internet access throughout the company and meant that access to courses outside of the intranet would not be possible for some. Corporate firewall . Read More...
Customer Relationship Management (CRM) Software Evaluation Report
This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help

customer care training free video  Evaluation Report This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More...
Customer Chemistry


customer care training free video  Chemistry Read More...
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.

customer care training free video  Customer Response Analyzer 11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. Read More...
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

customer care training free video  Media to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success. Read More...
SAP Customer Success Story


customer care training free video  Customer Success Story Read More...
Dispelling the Myths of End-user Training
User training is a key aspect of the software implementation process. But it’s also the most overlooked, as companies often think more about software

customer care training free video   Read More...
Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

customer care training free video  to-back-office Integration: Improving Your Customer Life Cycle Management Front-to-Back-Office Integration: Improving Your Customer Life Cycle Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. For more than 30 years, companies that have joined the Sage family have assisted small and midsized businesses with a wide range of business management applications and services. Source : Sage Software Resources Related to Customer Read More...
How Companies Can Reduce Costs with Cloud-based Training
Today’s volatile economic climate has many regulated companies thinking differently about cost containment within all operations, particularly through training

customer care training free video  training,learning management,lms,roi,learning management system,learning management systems,open source learning management system,learning management system lms,learning management system software,online learning management system,learning management systems comparison,learning management system comparison,e learning management system,learning management system open source,lms learning management system Read More...
Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

customer care training free video  2006 Introduction Implementing a customer data management system can be the difference between success and failure in terms of leveraging an organization's customer relationship management (CRM) system. Since customers drive profitability, organizations need a way to provide their employees with a single view of the customer and to provide that customer with above-average customer service. Unfortunately, this is not always the case. Disparate applications such as billing and call center systems do not Read More...

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