Home
 > search for

Featured Documents related to »  customer care training free


Fourth Shift Corporation: Working Overtime To Provide Complete Customer Care
Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business applications from a single source

customer care training free  Overtime To Provide Complete Customer Care Fourth Shift Corporation: Working Overtime To Provide Complete Customer Care P.J. Jakovljevic - October 2, 2000 Vendor Summary Fourth Shift Corporation is a provider of Internet-enabled business applications almost exclusively for small and mid-market companies as well as divisions and subsidiaries of larger Global 2500 corporations. Founded in 1982 with headquarters in Minneapolis, MN, USA, Fourth Shift generated $69.2 million in revenue in fiscal 1999. Read More

Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
Start evaluating software now
Country:
 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » customer care training free


17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product@it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the

customer care training free  management Sales force automation Customer care Contact management Task management / scheduling 9. Speed ROI through back-office integration. One area many companies overlook when evaluating CRM solutions is the fact that accounts payable and accounts receivable data are an integral part of CRM. If a customer calls to order a product, for example, wouldn't it be beneficial to instantly know whether that customer's accounts are up to date? Although some CRM solutions offer patches to link back to an Read More
Deploying Customer Relationship Management Effectively: Beyond Implementation
A customer relationship management (CRM) solution is now a standard business requirement. With origins as a system for sales teams, CRM has clearly evolved into

customer care training free  | customer analytics | customer care | customer crm | customer data integration | customer deployment | customer experience | customer experience management | customer loyalty | customer management | customer management relationship system | customer management software | customer relation management | customer relation management information | customer relations | customer relations management | customer relationship | customer relationship development | customer relationship management | customer Read More
The Customer Relationship Management Vision: It Starts with Relationships
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined here are four steps that take the

customer care training free  one else. Remember, your customer couldn't care less about what technology you employ or the process you activate to engage your CRM program; they care about the experience—the relationship they will have with your company. Equally, your employees are looking for more than words. They want to see that you, as the leader, believe in the vision. The question is, do you? Step 4: Inspire commitment to the vision. This step is the last piece to the puzzle. What needs to be done to achieve commitment from Read More
13 Things a Customer Can Do to Avoid an ERP Implementation Failure
Have you ever wondered why every time you hear a story about an enterprise resource planning (ERP) implementation failure, the vendor gets the blame? The

customer care training free  release it to the customer if the vendor fails to maintain and update the software. 10.    Implementation methodology . Some customers do not even look at vendors who do not have such a methodology. A vendor should be able to provide a document describing the implementation process, with objectives, milestones, resource allocation, etc. If a vendor doesn’t have it, it will probably do things on the fly. 11.    Training . Does your vendor have enough qualified people to successfully train your Read More
Customer Profile: Transplace
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating

customer care training free  Profile: Transplace As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and better serve customers. Read More
IBM Predictive Customer Intelligence
The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue

customer care training free  Predictive Customer Intelligence The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue. It enables you to deliver optimized and relevant actions at the point of impact to enhance customer experiences and grow revenue. Read More
I Love Customers—How Customer-centricity Drives Bottom Line Benefits
More choices. More flexibility. Fewer hassles. The core tenets of fostering a relationship between the customer and your brand have not changed. It’s all

customer care training free  a relationship between the customer and your brand have not changed. It’s all about the experience. Whether ordering a soda at the drug store counter in 1944 or buying a soda from an interactive vending machine in 2014, the experience is what keeps customers coming back for more. Read More
A Customer Success Story: Real-time Remote Workforce Enablement
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users

customer care training free  Customer Success Story: Real-time Remote Workforce Enablement Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which would offer many concurrent instances of the application—and minimize the cost. By deploying a virtualization solution, Cox realized a return on investment (ROI) of 300 percent. Read More
SAP Business Objects Training


customer care training free   Read More
Using IBM Customer Analytics Solutions to Improve Acquisition Efforts
IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting,

customer care training free  IBM Customer Analytics Solutions to Improve Acquisition Efforts IBM Customer Analytics solutions provide powerful but easy to use business analytics capabilities, such as predictive analytics, reporting, planning, budgeting, and forecasting for both beginning and advanced users. These solutions can help you improve marketing campaigns and build profitable, long-term customer relationships. Read More
Customer Relationship Management (CRM) RFI/RFP Template
Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality

customer care training free  (CRM) RFI/RFP Template The Customer Relationship Management (CRM) RFI/RFP Template lists and describes 1363 features and functions found in Customer Relationship Management (CRM) software solutions. This Customer Relationship Management (CRM) Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your Customer Relationship Management (CRM) software selection projects. Features and functions included in this Customer Relationship Management (CRM) Read More
CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

customer care training free  Technological Solutions: Be the Customer CRM and Technological Solutions: Be the Customer R. Garland - June 22, 2001 Introduction  Be the bagel. It was a refrain I heard often in a metalworking shop class I took in one of my engineering classes back in college. The purpose of the class was for the students to both design and build an original device of their own creation, with the purpose of helping them understand that engineers can't work in a vacuum, and they need to understand the implications of Read More
Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means

customer care training free  the Single Customer View With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others