-
Abstract:
On July 25, Fourth Shift Corporation and SupplierMarket.com announced a partnership that will enable purchasing professionals
to locate ideal trading partners, submit RFQs for new contracts, and receive the results of reverse auctions, all from their
familiar Fourth Shift vendor operations, manufacturing (...)
Excerpt related to
customer care:
On July 25, Fourth Shift Corporation and SupplierMarket.com announced a partnership that will enable purchasing professionals
to locate ideal trad...
Published:
2000-08-14
-
Abstract:
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped
our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated
these systems with their fulfillment, inventory, and bil (...)
Excerpt related to
customer care:
Comprehensive Operation Support Systems and Customer Care Solution. ...
Download <strong>Comprehensive Operation Support Systems and Customer Care Solution</strong>.
...
Published:
2010-03-11
-
Abstract:
The Customer Care & Billing (CC&B) RFP Template covers industry-standard functional criteria of Customer Care & Billing that
can help you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP
template, it is a working document that serves as a knowled (...)
Excerpt related to
customer care:
Customer Care & Billing RFP Template. Customer Care
& Billing RFP Template The Customer Care & Billing RFP Template covers industry
...
Published:
-
Abstract:
Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business
applications from a single source, even if they have to sacrifice some functionality. To that end, the company launched its
Complete Care program. Complete Care is possibly the mos (...)
Excerpt related to
customer care:
Fourth Shift claims to have grasped the requirements of its target market (SMEs) that wish to acquire most of their business
applications from a s...
Published:
2000-10-02
-
Abstract:
The Customer Care & Billing (CC&B) RFP Template for the Telecommunications Industry covers industry-standard functional criteria
of CC&B for the Telecommunications Industry that can help you easily gather and prioritize your business needs in a simple
and categorized excel document. More than a RFP templa (...)
Excerpt related to
customer care:
Customer Care & Billing (CC&B) RFP Template for the Telecommunications Industry.
Customer Care & Billing (CC&B) RFP Template for ...
Published:
-
Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer care:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
-
Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer care:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
-
Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
customer care:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
-
Abstract:
Fourth Shift has been marking time. While Q3 2000 was almost breakeven due to a rigid cost curbing exercise, the unnerving
fact is the 24% license revenue decline compared to a year ago. (...)
Excerpt related to
customer care:
Fourth Shift has been marking time. While Q3 2000 was almost breakeven due to a rigid cost curbing exercise, the unnerving
fact is the 24% license...
Published:
2000-11-14
-
Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
customer care:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
-
Abstract:
SumTotal Systems recently surveyed 10,000 directors of training from primarily US-based companies to learn how they’re pushing
outside their corporate walls to their partners and customers. Over 35 percent are currently training customers and partners
with learning management systems (LMSs). Find out w (...)
Excerpt related to
customer care:
Trends in Training Your Extended Enterprise: Partners and Customers. Source: SumTotal Systems. Document Type: White Paper
Description ...
Published:
2010-03-11
-
Excerpt related to
customer care:
... In my opinion, malpractice can also be found in customer relationship management (CRM).
... This is purely because customer service suffers down look. ...
Published:
2010-06-14
-
Excerpt related to
customer care:
... When building it, we started with the criteria for customer care and
billing (CCB), which is the core activity of any utilities company. ...
Published:
2009-09-22
-
Abstract:
ROI System is definitely a "user's vendor" that should raise the bar for customer care best practices amongst its competitors. (...)
Excerpt related to
customer care:
ROI System is definitely a "user's vendor" that should raise the bar for customer care
best practices amongst its competitors.
Published:
2003-06-04
-
Abstract:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics the
early days of customer relationship management (CRM) adoption, and lessons from that experience should help when tackling
the "ifs" and "hows" of PLM investment. (...)
Excerpt related to
customer care:
Product lifecycle management (PLM) doesn't work, but it should. Industry's general approach and attitude to PLM mimics
the early days of customer ...
Published:
2005-11-25
-
Abstract:
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify
business for US $200 million. Nortel is jettisoning business units that are not in line with its current vision. Who is Amdocs,
and what do they plan to do with their newly-a (...)
Excerpt related to
customer care:
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify
business for US $2...
Published:
2001-10-26
-
Abstract:
Wracked by negative earnings, shifting infrastructure, and pending litigation, Industri-Matematik International Corporation
(NASDAQ: IMIC) faces a difficult time in its history. The Stockholm-based Supply Chain Execution (SCE) vendor has experienced
a sharp decline in license revenues over the last four (...)
Excerpt related to
customer care:
Wracked by negative earnings, shifting infrastructure, and pending litigation, Industri-Matematik International Corporation
(NASDAQ: IMIC) faces a...
Published:
1999-10-01
-
Abstract:
Outsourcing Best Practices: a Primer on Outsourcing Governance. Get Free Reports Associated with Outsourcing Best Practices.
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander
the true potential of the relationship. So spend th (...)
Excerpt related to
customer care:
Outsourcing Best Practices: a Primer on Outsourcing Governance. Get Free Reports Associated with Outsourcing Best Practices.
The cardinal sin of ou...
Published:
2010-03-11
-
Abstract:
January has marked increased PR activity at Fourth Shift, with mixed, bittersweet announcements. While 2000 was a disappointing
year, mostly owing to the 26.5% license revenue decline compared to a year ago, the latest product release and success in
markets outside of the reach of bigger competitors, bod (...)
Excerpt related to
customer care:
January has marked increased PR activity at Fourth Shift, with mixed, bittersweet announcements. While 2000 was a disappointing
year, mostly owing...
Published:
2001-02-06
-
Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
customer care:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05