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Abstract:
The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success
isn’t just a matter of delivering superior products and services, but of incorporating customer insight into enterprise strategy
on an ongoing basis. Learn how you can use yo (...)
Excerpt related to
customer centric enterprise:
Building the Customer-centric Enterprise. Source ... retain.
Download <strong>Building the Customer-centric Enterprise</strong>.
Comments: ...
Published:
2010-03-11
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Abstract:
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while
enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals
by implementing a customer-centric CRM. In this system, all (...)
Excerpt related to
customer centric enterprise:
... however, can meet these goals by implementing a customer-centric CRM.
In this system, all business processes throughout the extended enterprise are optimized ...
Published:
2010-03-11
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Abstract:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serving a customer and centering on a customer's specific needs and satisfaction. (...)
Excerpt related to
customer centric enterprise:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serv...
Published:
2006-06-23
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Abstract:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Customer Relationship Management. No longer are customers simply sideline participants. Organizations are
empowering them with a wealth of knowledge to engage in (...)
Excerpt related to
customer centric enterprise:
Customer Relationship Management: Putting Customers at the Center of the Business.IT Reports and Other Package to Use In Your
Complex System of Cus...
Published:
2010-03-11
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Abstract:
Are You Ready for Enterprise Feedback Management? Solutions and Other Documents to Characterize Your Purchase, In Relation
To Enterprise Feedback Management. Enterprise feedback management (EFM) is the process of systematically collecting, analyzing,
consolidating, and using all sources of feedback to imp (...)
Excerpt related to
customer centric enterprise:
Are You Ready for Enterprise Feedback Management? Solutions and Other Documents to Characterize Your Purchase, In Relation
To Enterprise Feedback M...
Published:
2010-03-11
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Abstract:
Verticent, a revitalized reincarnation of the languishing public mid-market enterprise applications vendor PowerCerv, seems
to be thriving under a financially stable adopted parent, and it has found a defendable niche where it can exploit its competitors'
functional "fatal flaws". (...)
Excerpt related to
customer centric enterprise:
Verticent, a revitalized reincarnation of the languishing public mid-market enterprise applications vendor PowerCerv, seems
to be thriving under a...
Published:
2005-12-14
-
Excerpt related to
customer centric enterprise:
... brought to light in 2003, by Mitchell Tsang and Frank Piller (eds.) in The Customer
Centric Enterprise: Advances in Mass Communication and Personalization. ...
Published:
2009-02-10
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Abstract:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution. (...)
Excerpt related to
customer centric enterprise:
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of pro...
Published:
2007-09-24
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Abstract:
Today’s $12 billion (USD) knowledge management (KM) market provides comprehensive solutions to large organizations. However,
implementing such solutions requires significant resources and depends on behavioral changes by employees. As a result, KM
efforts often fall short of their goals. Shifting focus (...)
Excerpt related to
customer centric enterprise:
New Approaches to KM in Government: User-centric Enterprise Information Retrieval. Source:
X1 Technologies, Inc. Document Type: White ...
Published:
2010-03-11
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Abstract:
General enterprise resource planning (ERP) providers, even those which are viable companies with a solid product, typically
do not meet the tricky requirements that are vital to the plastics industry and related so-called mill or material converter
businesses. (...)
Excerpt related to
customer centric enterprise:
General enterprise resource planning (ERP) providers, even those which are viable companies with a solid product, typically
do not meet the tricky...
Published:
2006-09-05
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Abstract:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements,
and alignment with an organization's internal processes (...)
Excerpt related to
customer centric enterprise:
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage,
and customize customer...
Published:
2007-03-23
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Abstract:
This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to locate
vendors that consider your company their ideal candidate. (...)
Excerpt related to
customer centric enterprise:
This is an example, using Relevant Business Systems, of how you can use the TEC ERP Evaluation Center's WebTESS tool to
locate vendors that consid...
Published:
2002-09-07
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Abstract:
The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge,
forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle
role in branding, corporate image, and customer lif (...)
Excerpt related to
customer centric enterprise:
Customer Advocacy Part I: Creating the Business Case for Customer-centric
Companies With Fanatical Customer Advocates. Source: Hitachi ...
Published:
2010-03-11
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Abstract:
Smart-card technology is an industry standard defined and controlled by the Joint Technical Committee 1 (JTC1) of the International
Standards Organization (ISO) and the International Electronic Committee (IEC). Standards introduced in 1987 and updated in
2003 define attributes of a smart card—including (...)
Excerpt related to
customer centric enterprise:
... Download <strong>Smart Card for Global Enterprise Authentication</strong>.
... to Insight—How Social Networking Can Support Engaged, Customer‐Centric
Retailing.
Published:
2010-06-26
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Abstract:
The biggest financial benefit of an integrated information technology (IT) platform and architecture is not only that it
improves the productivity of an organization’s IT infrastructure but also that the platform improves the experience of the
customer. This report reviews a case where strong customer (...)
Excerpt related to
customer centric enterprise:
... is not only that it improves the productivity of an organization’s IT infrastructure but also that the
platform improves the experience of the customer. ...
Published:
2011-03-18
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Abstract:
This report reviews how one company made the strategic decision to replace the legacy systems built to support the old organizational
structure with a new system that revolves around customers, not vehicles. The new system consists of fully integrated components,
with a customer relationship management ( (...)
Excerpt related to
customer centric enterprise:
... vehicles. The new system consists of fully integrated components, with a customer relationship
management (CRM)-based frontend. ...
Published:
2011-03-18
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Abstract:
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM. Templates and Other Software
Program to Use In Your System Merging of CRM and BPM. Customer-facing processes are challenging to manage because they are
always changing. Conventional workflow automation and stand-a (...)
Excerpt related to
customer centric enterprise:
Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM. Templates and Other Software
Program to Use In Your Sy...
Published:
2010-03-11
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Abstract:
Enterprise resource planning (ERP) vendors do battle to win business and Epicor is leveraging Microsoft's technology to deliver
a mid-market solution to services industries. Despite Microsoft's competing ERP offering, Epicor continues to build a Microsoft-centric
solution with its partners' support. (...)
Excerpt related to
customer centric enterprise:
Enterprise resource planning (ERP) vendors do battle to win business and Epicor is leveraging Microsoft's technology to
deliver a mid-market solut...
Published:
2007-06-04
-
Excerpt related to
customer centric enterprise:
... ROI) analysis. This should come as no surprise when the industry is talking about being customer-centric.
Such attitudes conveniently ...
Published:
2007-12-18
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Abstract:
The era of Siebel's uncontested supremacy in the CRM market seems to be nearing the end. However, Siebel's idea of its Universal
Application Network seems innovative and should help the needs of the higher-end of the market, whose paramount concern have
been the enormous costs of integration and the gen (...)
Excerpt related to
customer centric enterprise:
The era of Siebel's uncontested supremacy in the CRM market seems to be nearing the end. However, Siebel's idea of
its Universal Application Netw...
Published:
2002-05-13