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Documents related to » customer centric retail


Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

CUSTOMER CENTRIC RETAIL: Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the
8/3/2009 3:20:00 PM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

CUSTOMER CENTRIC RETAIL: Good Customer Service Is Simple Good Customer Service Is Simple Olin Thompson - November 25, 2010 Read Comments Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Customer Service—A Simple Definition Customer service means meeting your customer’s expectations. That means you and your customer need to have a mutual understanding of what is expected and you have to deliver on
11/26/2010 8:44:00 AM

Customer: Eastern Food
Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made easier in recent years with the implementation of Ross Systems’ iRenaissance suite of business applications for both front and back office operations. The flow of information, necessary to make critical decisions and ensure high levels of service, now travels quicker than the fast-paced industry it serves. The plant scheduler has been able to reduce the number of daily individual production jobs by as much as 20%, as well as reduce the number of changeovers, resulting in higher capacity utilization and throughput. Visibility to the forecast and orders allows for better management of the scheduled cycle of product runs, which must be closely coordinated with inventory to ensure supply is both adequate and fresh. Cycle schedule compliance has improved from 88% to 95%.

CUSTOMER CENTRIC RETAIL: Customer: Eastern Food Customer: Eastern Food Source: RiverOne Document Type: Case Study Description: Eastern Foods, Inc. produces fresh goods for one of the most widely dispersed populations in the world. The leading supplier of salad dressings to airlines, Amtrak, and the cruise ship industry, Eastern is nationally known for Naturally Fresh dressings as well as premiere meat sauces and dips sold in stores and distributed to the food service industry. The job has never been easy – but it has been made
4/29/2005 9:33:00 AM

Managing Customer Returns and RMAs
There are common and unique variations to returned material authorizations (RMAs) that can compound a company’s enterprise resource planning (ERP) system. Identifying RMA variations enables a company to determine what needs to be simplified and what needs to be modeled in an ERP system.

CUSTOMER CENTRIC RETAIL: Managing Customer Returns and RMAs Managing Customer Returns and RMAs Dr. Scott Hamilton - March 4, 2009 Read Comments Returned material is a significant issue in some manufacturing and distribution companies. Each step in the returned material authorization (RMA) process typically involves variations, and the compounding effect of these variations in a multistep process can quickly lead to extremely complex business processes and enterprise resource planning (ERP) system functionality. A key issue is
3/4/2009

Customer Profile: Transplace
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and better serve customers.

CUSTOMER CENTRIC RETAIL: Customer Profile: Transplace Customer Profile: Transplace Source: BP Logix, Inc Document Type: Case Study Description: As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and
3/23/2010 11:45:00 AM

Build and Manage Strong Customer Relationships
Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of your processes and provides a full view of customer data.

CUSTOMER CENTRIC RETAIL: Build and Manage Strong Customer Relationships Build and Manage Strong Customer Relationships Source: SAP Document Type: White Paper Description: Managing customer relationships is a challenging but vital part of running a business. Organizations have to acquire new customers to grow revenue and satisfactorily service existing customers to ensure loyalty and future business. A good business management solution has customer relationship management (CRM) functionality integrates with the entire range of
2/17/2011 9:42:00 AM

Improve Profitability with Customer Intelligence
The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

CUSTOMER CENTRIC RETAIL: Improve Profitability with Customer Intelligence Improve Profitability with Customer Intelligence If your front office isn t communicating effectively with your back office, chances are it s creating blind spots that are costing you money. And this is an extremely common problem. Research has shown that many CRM systems provide inadequate front-to-back-office integration. The result is customer data that cannot be shared effectively, and business processes that are prone to errors, delays, and
7/9/2009

SAP s Approach to the Retail Market
SAP and its ERP peers appear to understand that continuously improving the way enterprise information is presented and by marrying analytics, optimization, and retail operation systems on top of an ERP platform is starting to win over retailers.

CUSTOMER CENTRIC RETAIL: (e.g., procurement, marketing, finance, customer service, etc.), and thereby improve their operating efficiencies and financial performance, and strengthen their relationships with customers and suppliers. Therefore, companies in the retail market do have specific IT requirements to support and optimize their operations. To that end, general enterprise resource planning (ERP) solution providers have traditionally been unable to fully meet the demands of these organizations, but recently some major ERP pla
10/2/2004

QAD Explore 2012: Only Good Things Can Come from Talking to the Customer
As a seasoned provider of enterprise applications for manufacturing companies, QAD knows the importance of listening to its clients. In fact, the company has created a customer engagement program to help its customers align their business processes to their strategic business goals. Get the details on this program, as well as a full update from the QAD Explore 2012 user conference in P.J. Jakovljevic’s latest article.

CUSTOMER CENTRIC RETAIL: from Talking to the Customer QAD Explore 2012: Only Good Things Can Come from Talking to the Customer PJ Jakovljevic - June 4, 2012 Read Comments QAD is one of those rare down-to-earth enterprise software vendors that is all about providing what the manufacturing user base wants: no gimmicks, just the software capabilities please (i.e., to increase competitiveness)! QAD Explore user conference events do not feature the “A List” band concerts or standup acts, and one will not meet many APICS -certified
6/5/2012 11:27:00 AM

Feds Buckle Down on Customer Information Security
In an effort to improve the state of consumer privacy, Federal Reserve Board, the Federal Deposit Insurance Corporation (FDIC), the Office of the Comptroller of the Currency (OCC), and the Office of Thrift Supervision, on January last year announced that they have put together joint guidelines to safeguard confidential customer information. The guidelines, that took effect last July, implement section 501(b) of the Gramm-Leach-Bliley Act (GLBA) initiated by the Senate Banking Committee, and passed into law on November 4, 1999. This announcement had significant implications for online banking institutions.

CUSTOMER CENTRIC RETAIL: Feds Buckle Down on Customer Information Security Feds Buckle Down on Customer Information Security L. Taylor - February 9, 2002 Read Comments Featured Author -  Laura Taylor - February 9, 2002 Event Summary In an effort to improve the state of consumer privacy,       the Federal Reserve Board ,     the Federal Deposit Insurance Corporation (FDIC) ,     the Office of the Comptroller of the Currency (OCC) ,     and the Office of Thrift Supervision ,   on January last year announced that
2/9/2002

Customer Process Management Drives Profitability in Financial Services
As competition in the financial sector increases, many financial services providers are seeking ways to improve customer service and profitability through process efficiency. By developing rich integration between customer data and allowing that data to be managed by the business users, customer process management (CPM) enables financial services organizations to adapt to changing market demands and maximize their competitive edge.

CUSTOMER CENTRIC RETAIL: Customer Process Management Drives Profitability in Financial Services Customer Process Management Drives Profitability in Financial Services Source: Aptean Document Type: White Paper Description: As competition in the financial sector increases, many financial services providers are seeking ways to improve customer service and profitability through process efficiency. By developing rich integration between customer data and allowing that data to be managed by the business users, customer process
5/10/2007 3:26:00 PM


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