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Competition Intensifies for the SMB ERP Customer
The small to midsize market for enterprise applications is already growing. Small to midsize businesses (SMBs) are looking for practical solutions that offer

customer competition  for the SMB ERP Customer The small to midsize market for enterprise applications is already growing. Small to midsize businesses (SMBs) are looking for practical solutions that offer full capabilities at a quick return on investment (ROI). Vendors responding to SMB requirements now offer solutions with rapid implementation, Microsoft Office integration, and mobile support. Find out more about what enterprise application vendors are offering—and what you should be looking for. Read More...

Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

customer competition  can also impact long-term customer satisfaction and retention. There is no question that the escalating cost of fuel and energy, as an example, will continue to drive up costs at every level of the supply chain. Global competition will also continue to force manufacturers to keep their prices low, tightening their profit margins as a result. Organizations that have proactively outsourced labor-intensive production to lower cost regions of the world may be able to apply even greater pricing pressures on Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer competition


Challenging the Competition: Mega-mergers and Supply Chain Technology
In theory, the Kmart-Sears merger could produce a new layer of competition to mega-retailers such as Wal-Mart. However, it needs more than just size to be

customer competition  lowering costs and improving customer service. Stock-outs must be reduced or eliminated. Once initially approved, every level of the organization that is effected by the new technology, from headquarters personnel to store associates, is responsible for testing it in a live, applied setting. If approved, the technology is standardized across the board and becomes compulsory. Despite negative sentiments towards a bullying, giant company, its alleged labor practices, and arm-twisting of suppliers to Read More...
Best Software To Hold Competition At Bay
Having garnered an astutely broad enterprise applications’ portfolio, Best Software recently unveiled its 'customer and/or partner for life' strategy to fend

customer competition  subsidiary accounts, and launch customer and prospect location maps, websites, and e-mail with one-click web access. In addition, SalesLogix 6.0 will also ship with Crystal Reports version 8.5. Tighter integration with Microsoft Office — SalesLogix 6.0 reportedly offers one-click export to Excel for analysis and reporting. In addition, the product offers Word integration for mail merge' facility and advanced Outlook integration. Significant Mail Merge improvements — This feature should be easier to Read More...
How Winners Trap Their Competition
Using the highest degree of professionalism and integrity, you can protect your value proposition from competitive attack by setting traps for the competition

customer competition  more money when the customer no longer had any options. She would dig deeply in total cost of ownership, and what that really meant. And finally, she would state that it was her company's responsibility to analyze gaps between her offering and the prospect's requirements and to provide a fixed-price proposal to close the gaps. Marcia would speak with her ally, an influential evaluation team member, about the expense, disruption, and embarrassment to all, including to herself, if they together didn't get Read More...
Perfect Orders: Improving Customer Satisfaction and Financial Results
Manufacturers and distributors must keep two groups satisfied—customers and owners. They are connected—what improves the satisfaction of one group can impact

customer competition  Orders: Improving Customer Satisfaction and Financial Results The management of any company has two key groups to satisfy. The first is customers. If your customers are not satisfied, they stop buying your product. The second group is owners (shareholders, co-op members, family, etc). If this group is not satisfied, management is replaced or the business is sold or even shut down. Dissatisfaction on the part of either of these groups is a major pain for management. To improve the satisfaction of Read More...
A New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind?
The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where value had historically been located

customer competition  New Customer Relationship Management Framework: Twenty-first Century Necessity, or Blowin' in the Wind? What do you think about when you think customer relationship management (CRM)? My bet is that you'll think that it's marketing, sales, and support functions, or a strategy that is designed to garner customer commitments of some sort, or an outlook and set of practices that will drive customer behaviors when it comes to product or services sales—and the words up-sell and cross-sell will be prominent Read More...
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

customer competition  Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace, Read More...
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating

customer competition  to Measure Customer Satisfaction Originally Published - April 30, 2008 Project-based organizations place a lot of emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving these companies' internal processes. A customer satisfaction rating (CSR) is often obtained through a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these questionnaires Read More...
How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience
With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today

customer competition  Media to Improve the Customer Experience With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success. Read More...
Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

customer competition  of Social Networks to Customer Relationship Management (CRM) Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these Read More...
Improving Customer Engagement with Social CRM
In a previous post I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive

customer competition  Customer Engagement with Social CRM In a  previous pos t I discussed how the social revolution impacted customer relationship management (CRM) and underlined that while processes designed to derive value in CRM remain valid, they are far from being sufficient in the context of social CRM (SCRM). Yet most organizations need structure to conduct their activities. As far as CRM is concerned, the social aspect has brought to the surface what already existed but had been dodged by businesses, for a Read More...
2011 Customer Relationship Management Buyer's Guide: Innovations in CRM
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

customer competition  Customer Relationship Management Buyer's Guide: Innovations in CRM Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors. Read More...
Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the

customer competition  Profile: Multi-Chem Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes. Read More...

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