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Developing a Universal Approach to Cleansing Customer and Product Data
Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data

customer complaint database  market intelligence-Internet Web pages Customer sentiment and complaint analysis-Web logs (blogs) and customer support center call records Product safety and quality analysis-service center records Product master data management-product catalogs Legal discovery—e-mails and instant messages Cleansing Customer and Product Data Every company struggles with the enormous amount of customer and product data that is represented in a variety of ways across disparate systems or departments. A product name such Read More...
Business Process Management (BPM)
Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, part...
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Documents related to » customer complaint database


Six Success Factors for Building a Best-run Marketing Organization
To address evolving market demands, companies must take new approaches to marketing activities and integrate all company functions. Customer relationship

customer complaint database  inbound channel When a customer contacts your company - even if it's because of a complaint - you are presented with a unique opportunity to reinforce your brand message and, in many cases, even generate additional revenue. Marketing is in a position to influence policies and processes that advance the inboundchannel procedures, improve the company image, provide extraordinary service, and capitalize on up-sell and cross-sell opportunities. This is particularly important because it's been found that Read More...
Beware of Legacy Data - It Can Be Lethal
Legacy data can be lethal to your expensive new application – two case studies and some practical recommendations.

customer complaint database  to enter a new customer record when somebody called. That way they could at least enter a complaint or request in the system. The company got rid of the legacy applications, but not the legacy data. Months after the migration the organization was still struggling resulting in many unhappy customers. Case: A Retailer This retail company used old mainframe applications for ordering, invoicing, and inventory. Because it was getting extremely difficult to maintain these legacy applications, the company Read More...
How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software
Small to medium businesses (SMB) want to stay competitive, increase revenue, and remain profitable at the same time. This can be a challenge. Whether companies

customer complaint database  analytical crm | analytical customer relationship management | bcm software | benefits of crm | best contact management software | best contact manager | best crm software | business crm small solution | business crm solution | client relationship management | compare crm software | complaint management software | contact management software | contact management tools | contract management software | crm analysis | crm applications | crm architecture | crm articles | crm association | crm basics | crm Read More...
It’s About Process (or Ability to be Responsive) -- Part II
Part I of this blog series introduced the notions of workflow automation and business process management (BPM). It also tackled the similarities and subtle

customer complaint database  encumber the ERP or customer relationship management (CRM) database. Maybe mapping only some critical data between the case management process and ERP database (e.g., for inventory or invoice adjusting purposes), and doing application programming interface (API) exchanges only periodically in a batch fashion might make more sense there. This brings us to Milwaukee, Wisconsin, United States (US)-based Webcom, Inc., which is known for its WebSource CPQ (standing for “configure, price, and quote”) Read More...
Serving the Uncompromising Customer
Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver

customer complaint database  the Uncompromising Customer Everybody’s talking about how improving customer experiences increases loyalty, advocacy, and profitability. And you know you need to do something to deliver great customer experiences across your organization (rather than just at the retail store or call center). So now what? Download this white paper to find out how to kick-start your customer experience improvement initiative. Read More...
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

customer complaint database  the Voice of the Customer About Attensity Attensity , an organization with more than 10 years of experience in the customer intelligence market, provides solutions for analysis of unstructured data and offers a new breed of Customer Experience Management (CEM) solutions. The company is headquartered in Palo Alto, California, with offices throughout the United States, Germany, and the United Kingdom. As customer conversations can be used to enhance an organization’s products and services, Attensity has Read More...
Customer Feedback Management
Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of

customer complaint database  a relationship between the customer and the company. Length: Even the most pleasant things can become annoying or irritating if they take too long. For surveys, it’s essential to get right to the point and get it completed as soon as possible. A customer leaving right in the middle of the survey is worse than a refusal to take the survey because the time spent with that customer is wasted and the information cannot be used at all. Also, people will not be very happy when a “short five minute Read More...
A Customer Success Story: Real-time Remote Workforce Enablement
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users

customer complaint database  Customer Success Story: Real-time Remote Workforce Enablement Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which would offer many concurrent instances of the application—and minimize the cost. By deploying a virtualization solution, Cox realized a return on investment (ROI) of 300 percent. Read More...
Social Customer Suite
Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.

customer complaint database  Customer Suite Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers. Read More...
Oracle Announces a Database Fire Sale
On December 16, Oracle Corporation announced lower software and support prices for the Oracle8i database. Specifically, the price of Oracle8i Standard Edition

customer complaint database  the low to mid-range customer base. User Recommendations Customers who are investigating better ways to track and analyze their data should consider Oracle 8i for this purpose, especially if they use dynamically generated web pages. If the web pages are static, serving them from the file system may enhance performance. The downside of Oracle's success is that their revenue stream has been very strong, which reduces the software vendor's usual approach of giving discounts to make sales quotas at the end Read More...
Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

customer complaint database  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More...
Customer Care & Billing RFI/RFP Template
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial

customer complaint database  Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements Read More...
Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

customer complaint database  of Social Networks to Customer Relationship Management The era of managing your customer with a traditional customer relationship management (CRM) process is rapidly coming to an end. CRM is undergoing a revolutionary transformation, changing from a customer management model to one of customer engagement, and Web 2.0 technology is at the heart of this change. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates rather than simply targets, giving them the means to express Read More...
Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

customer complaint database  the Customer: Keep the Customer in View Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that many companies face in Read More...

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