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Developing a Universal Approach to Cleansing Customer and Product Data
Data quality has always been an important issue for companies, and today it’s even more so. But are you up-to-date on current industry problems concerning data

customer complaint example  market intelligence-Internet Web pages Customer sentiment and complaint analysis-Web logs (blogs) and customer support center call records Product safety and quality analysis-service center records Product master data management-product catalogs Legal discovery—e-mails and instant messages Cleansing Customer and Product Data Every company struggles with the enormous amount of customer and product data that is represented in a variety of ways across disparate systems or departments. A product name such Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer complaint example


Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

customer complaint example  bank, for example, the customer expects similar, consistent treatment, regardless of who he or she is interacting with (i.e., a call center person on the phone, via a Web chat, or face to face with a teller ), and regardless whether it is about a service complaint or a mere inquiry. The combination of customer information, dynamic scripting, and built-in process management must help to ensure this consistent customer treatment. The contact or call center is constantly changing, and businesses need ever Read More
Six Success Factors for Building a Best-run Marketing Organization
To address evolving market demands, companies must take new approaches to marketing activities and integrate all company functions. Customer relationship

customer complaint example  inbound channel When a customer contacts your company - even if it's because of a complaint - you are presented with a unique opportunity to reinforce your brand message and, in many cases, even generate additional revenue. Marketing is in a position to influence policies and processes that advance the inboundchannel procedures, improve the company image, provide extraordinary service, and capitalize on up-sell and cross-sell opportunities. This is particularly important because it's been found that Read More
Advanced Planning and Scheduling: A Critical Part of Customer Fulfillment
The face of business is rapidly evolving from traditional brick-and-mortar facades to electronic ones. While web businesses spend considerable effort in

customer complaint example  A Critical Part of Customer Fulfillment Advanced Planning and Scheduling: A Critical Part of Customer Fulfillment S. McVey - December 10th, 1999 Drivers from E-Commerce The face of retail is rapidly evolving from traditional brick-and-mortar facades to electronic ones. While web businesses spend considerable effort in polishing Internet front ends with sophisticated graphics and animation, they must also give attention to back end fulfillment operations. Invisible to the web consumer, these operations Read More
A Suggested Workflow to Complement Issue Management Systems
When companies buy software tools what do they expect from them? Guided by common sense, one might think that a software tool is expected to render clunky

customer complaint example  imagine, for instance, a customer relationship management (CRM) system and further look at its issue management component. What can it do? It can store cases as reported by clients (title, description, etc.). The software automatically assigns case numbers to make things easy. A priority can be ascribed to each case. Cases can be placed in queues or assigned directly to a person. Processes such as supervision or escalation can be embedded in the system as well. So, once the system is installed and in Read More
Building the Customer-centric Enterprise
The insurance industry’s turn from an underwriting-oriented vision to a customer-centric view has been painfully slow. Success isn’t just a matter of delivering

customer complaint example  services, but of incorporating customer insight into enterprise strategy on an ongoing basis. Learn how you can use your customer segment data for customer analytics that can help you determine which segments to grow and which to retain. Read More
Customer Analytics: A Powerful Source of Competitive Advantage for Midsize Organizations
Completing the customer picture today involves collecting and assembling data from multiple sources, including traditional sources such as transactions and

customer complaint example  Midsize Organizations Completing the customer picture today involves collecting and assembling data from multiple sources, including traditional sources such as transactions and surveys, as well as customer sentiments and other information that can be uncovered in comments made on social media channels. An effective customer analytics strategy enables businesses to integrate these insights to increase customer lifetime value, reduce turnover, and conduct more precise targeting and segmentation. Read More
Customer Profile: Graphicast, Inc.


customer complaint example  Profile: Graphicast, Inc. Read More
Optimizing the Supply Chain and Increasing Customer Satisfaction
Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production

customer complaint example  Supply Chain and Increasing Customer Satisfaction Manufacturers must constantly address how to increase customer satisfaction, identify supply chain issues before they become problems, and lower production costs. In this podcast, Lyndsay Wise and Robert Abate discuss the benefits business intelligence provides to help address these topics. Read More
Profiting from Customer Lifecycle Value
Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to

customer complaint example  from Customer Lifecycle Value Even the most competent customer relationship management (CRM) products cannot guarantee success without a well-grounded strategy. Often CRM initiatives rush to fix the technology and business-alignment issues, resulting in temporary CRM success. The purpose of this document is to help organizations in understanding customer lifecycle value for maximizing profits. Read More
Infor Introduces Customer Interaction Hub to the CRM Industry
Infor has announced the general availability of its Customer Interaction Hub. The solution—built specifically for financial services and telecommunications

customer complaint example  Introduces Customer Interaction Hub to the CRM Industry Infor has announced the general availability of its Customer Interaction Hub . The solution—built specifically for financial services and telecommunications industries—provides Infor CRM Epiphany Suite users with an organized structure for storing and making visible customer interactions. As part of Infor's effort to enhance customer experience, the hub displays all client interactions to ensure adequate customer dialogues. Read More
Customer Satisfaction Analytics for Market Metrix
GoodData supports Market Metrix customers by helping them answer key questions. They can get results immediately with a drag-and-drop interface and customize

customer complaint example  Satisfaction Analytics for Market Metrix GoodData supports Market Metrix customers by helping them answer key questions. They can get results immediately with a drag-and-drop interface and customize their own reports. Read More
Instaply Announces Instaply Mobile Customer Interaction Platform
Instaply, Inc., has launched as a company and introduced its mobile customer interaction platform (MCIP)—free to customers and businesses. The MCIP can be

customer complaint example  Announces Instaply Mobile Customer Interaction Platform Instaply, Inc., has launched  as a company and introduced its mobile customer interaction platform (MCIP)—free to customers and businesses. The MCIP can be downloaded from Apple's iTunes App Store and Google Play. The application's main purpose is to sustain text exchanges between companies and clients for improved customer experience. On the one hand, Instaply can be used by clients to discover text-friendly businesses and text Read More
Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.

customer complaint example  Tops in Customer Satisfaction Dell Tops in Customer Satisfaction C. McNulty - June 2, 2000 Event Summary HAMPTON, NH -- (May 3, 2000) Technology Business Research ( >www.tbri.com ) just completed its First Quarter 2000 Corporate IT Buying Behavior and Customer Satisfaction Study, part of a quarterly tracking service measuring corporate end-user satisfaction with desktop, Intel-based server and laptop/notebook systems vendors. This quarter's study is based on the opinions of 550 IT managers at large Read More

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