Home
 > search far

Featured Documents related to »  customer conversation


In Conversation with Rootstock Management
TEC’s recent article Rootstock Software Steps Out on Force.com outlined the genesis of Rootstock Software and its cloud-based ERP offering. Rootstock Software and FinancialForce.com (a joint venture between UNIT4 and salesforce.com) announced a partnership earlier in the year to deliver a comprehensive manufacturing and accounting solution on Force.com. Rootstock is vying for its ERP solution to

customer conversation  (including allocating material, shifting customer delivery dates, etc.). The entire Rootstock team is optimistic about the prospects of growth in 2013. With the number of prospective clients that are willing to consider a SaaS/cloud-based solution growing every day, Rootstock believes it is ahead of the competition and will have the opportunity to gain significant market share of the companies moving their enterprise solutions to the cloud. Dreamforce 2012 provided evidence that more and more companies Read More...

On-time Product Delivery and Customer Satisfaction
Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system, and was threatening Fusion s ability to meet its promised delivery dates. By implementing FastTrack, a mySAP All-in-One partner solution, it improved accuracy in pricing, shipping, and purchase order processing.

customer conversation  On-time Product Delivery and Customer Satisfaction On-time Product Delivery and Customer Satisfaction Source: SAP Document Type: Case Study Description: Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system, and was threatening Fusion s ability to meet its promised delivery dates. By implementing FastTrack, a mySAP All-in-One partner solution, it improved accuracy in pricing, shipping, and purchase Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » customer conversation


Community, Connection, Conversation or Channel
Social networks offer many opportunities for businesses to gain a closer engagement with their customers. This appears to be an unstoppable bandwagon that all organizations must leap on before they are left behind, but is it that simple? The social network landscape is packed with choices and pitfalls for the unwary, so a careful and appropriately nuanced response is required. Read more on how to best use social media.

customer conversation  Disqus Related Topics:   Customer Relationship Management (CRM),   Business Intelligence and Data Management,   E-commerce,   Mobile Commerce,   IT Infrastructure and Development,   Networking,   IT Monitoring and Management,   Network Monitoring,   Social Media Analytics,   Mobile Phone (Smartphone) Related Industries:   Industry Independent Related Keywords:   facebook,   twitter,   social media,   social web,   internet,   communication,   mobile communication,   networking,   Read More...
BizSlate Part 2: In Conversation with BizSlate CEO Marc Kalman
Last week in the TEC blog we talked about up-and-coming Software-as-a-Service (SaaS) provider BizSlate Inc. The company offers small and medium sized businesses (SMBs) in distribution- and retail-centric environments a solution for managing customers, vendors, orders, inventory, logistics, and supply chains. To further discuss BizSlate’s ERP philosophy and product offering, we spoke to BizSlate

customer conversation  what is your ideal customer profile? MK : BizSlate’s ideal customers are small distribution businesses—up to $200 million (USD) in revenue, with an expectation that most of our customers will be below $50 million (USD) in revenue. They sell products and services to large retail chains and department stores, specialty shops and boutiques, and direct to consumer. They span such industries as footwear, apparel, and consumer goods. These businesses face considerable operational problems on a daily basis Read More...
Maximizing Customer Intimacy by Integrating Data
Retail departments enticed by software which promises to make them better and more accurate often fail to consider that they will need constant input and output of data in order for the software to work effectively. To improve the customer experience, a retail organization needs to fashion itself into an integrated enterprise that relies on a single database. But how?

customer conversation  Maximizing Customer Intimacy by Integrating Data Maximizing Customer Intimacy by Integrating Data Source: Celerant Technology Corp. Document Type: White Paper Description: Retail departments enticed by software which promises to make them better and more accurate often fail to consider that they will need constant input and output of data in order for the software to work effectively. To improve the customer experience, a retail organization needs to fashion itself into an integrated enterprise that Read More...
Mobile Commerce: The Path to Customer Engagement
More personal, portable, and in many cases more powerful than any computing device in the past, mobile phones deliver new opportunities for enterprises to establish, nurture, and maintain relationships with customers. But unlike most advances in which enterprise use leads consumer use, the mobile phone revolution has developed in the opposite way: customers are already comfortable with the technology and expect enterprises to allow the kind of interactions they want. This white paper playbook gives tips for how enterprises can embark on this new path to customer engagement and take advantage of the benefits offered by implementing mobile commerce services.

customer conversation  Commerce: The Path to Customer Engagement Mobile Commerce: The Path to Customer Engagement Source: SAP Document Type: White Paper Description: More personal, portable, and in many cases more powerful than any computing device in the past, mobile phones deliver new opportunities for enterprises to establish, nurture, and maintain relationships with customers. But unlike most advances in which enterprise use leads consumer use, the mobile phone revolution has developed in the opposite way: customers are Read More...
Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk. Lucky for me, it survived almost completely undamaged except for a broken latch, which seemed easy enough to fix. So I decided to order the replacement part and fix it myself. <!--more-->Since I didn’t know exactly what part I needed to order, I started by calling the vendor’s Technical Service number. I

customer conversation  Bad Customer Support Is Not a Software Problem » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more Read More...
Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming.

customer conversation  Creating the Single Customer View Creating the Single Customer View Source: Hitachi Consulting Document Type: White Paper Description: With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of Read More...
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global

customer conversation  Attempts the Union of Customer Acquisition and Service » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn Read More...
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results.

customer conversation  Best-in-class Marketers Drive Enhanced Customer Loyalty Best-in-class Marketers Drive Enhanced Customer Loyalty Source: SAP Document Type: White Paper Description: The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer Read More...
17 Rules of the Road for Customer Relationship Management
Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the benefits of an integrated application before beginning the selection process. After all, just as a chain is only as strong as its weakest link, a CRM solution is only as good as its implementation.

customer conversation  of the Road for Customer Relationship Management 17 Rules of the Road for Customer Relationship Management Source: Sage Document Type: White Paper Description: Customer relationship management (CRM) is more than a product—it’s a philosophy. That’s why, when it comes to CRM systems, it’s important to understand all the benefits of an integrated application before beginning the selection process. After all, just as a chain is only as strong as its weakest link, a CRM solution is only as good as its Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others