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Is Your Store Customer-centric?
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer

customer database program  between simply serving a customer and centering on a customer's specific needs and satisfaction. Students of Your Customers Customer-centric stores are students of their customers, which means that they literally go to school to learn as much as they can about their customers' needs, wishes, dreams, hopes, wants, and desires. Every customer is different. A customer-centric retailer recognizes this fact, and also recognizes that it cannot create a different environment for each individual customer. Read More

Business Process Management (BPM)
Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, part...
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Documents related to » customer database program


Customer Relationship Management Strategies Part Two: Creating Your Strategy
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you

customer database program  the street address your customer provided you a valid address? Are the zip codes correct? If you do business-to-business commerce (B2B), you might want to verify your data with the Dun and Bradstreet database or other B2B data source. Once your data is sufficiently clean , develop a process to maintain the quality. Customer data is used throughout the organization so it is important to develop a customer data quality management (DQM) strategy that works for and involves everyone. Many companies Read More
Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and

customer database program  Management for IT Professionals Customer Relationship Management for IT Professionals J. Dowling - January 17, 2001 Introduction A satisfying relationship between IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a good deal of research into what makes a strong supplier/customer Read More
PeopleSoft on Client/Server and Database Issues
To address questions for a TEC customer, we interviewed PeopleSoft's Michael Daniels. The conversation covered issues in the areas of client/server architecture

customer database program  TEC Analysis: If the customer adds database objects, they must keep careful track of the objects and what they were designed to accomplish. If issues arise and PeopleSoft technical support needs to be consulted, the support representative must be aware of what modifications the customer has made to the database. This information will also be critical at any time the PeopleSoft product is upgraded. Question: Is it possible to add indexes to the PeopleSoft schema? Mr. Daniels: Yes, sometimes it is even Read More
Falling through the Cracks: The Hidden Issue That May Be Crippling Your Sales, Marketing, and Customer Service Databases
The contact database sits at the heart of any successful customer relationship management (CRM) program. Indeed, most CRM efforts aim at improving revenues

customer database program  Your Sales, Marketing, and Customer Service Databases The contact database sits at the heart of any successful customer relationship management (CRM) program. Indeed, most CRM efforts aim at improving revenues based on the contact database. But what about the information that never made it into the database at all? The investment in these leads will often be lost—and the sales may go straight to the competition. Read More
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

customer database program  the Voice of the Customer About Attensity Attensity , an organization with more than 10 years of experience in the customer intelligence market, provides solutions for analysis of unstructured data and offers a new breed of Customer Experience Management (CEM) solutions. The company is headquartered in Palo Alto, California, with offices throughout the United States, Germany, and the United Kingdom. As customer conversations can be used to enhance an organization’s products and services, Attensity has Read More
Minimize Customer Churn with Analytics
With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers

customer database program  Customer Churn with Analytics With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user. Read More
The High Performance Database Administrator
The combination of cross-platform environments, added database complexity, more data, and less headcount is a challenge for database administrators (DBAs

customer database program  High Performance Database Administrator The combination of cross-platform environments, added database complexity, more data, and less headcount is a challenge for database administrators (DBAs) trying to maintain high database availability and performance. Discover techniques DBAs can use to streamline and automate storage, performance, and capacity management to deliver high database performance and availability—helping to ensure overall database success. Read More
Risks and Rewards of Customer-Focused Partnerships: Economist Report
In customer-focused partnerships in a global market, an economist intelligence unit survey report of 516 executives, you'll be introduced to the c...

customer database program  costs, and improve overall customer service. But as partnerships become more complex, the business risk is increased. In Customer-focused Partnerships in a Global Market , an Economist Intelligence Unit survey report of 516 executives, you'll be introduced to the challenges, risks, and rewards of creating close business ties. The report takes a critical look at the relationships you build and the negative or positive impact it can have on your overall business. Learn from the collective partnership Read More
Lessons from the Leading Edge of Customer Experience Management
Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic

customer database program  the Leading Edge of Customer Experience Management Companies can no longer afford to wait for the perfect data or technology or process to present itself before making customer experience management a strategic priority. Customer experience efforts need enterprise-wide visibility and focus to last. Here are six lessons from leading-edge companies—learn what they’re doing right. Read More
Oracle Database Security: Preventing Enterprise Data Leaks at the Source
Addressing information protection and control (IPC) is a complex challenge. Enterprises must secure their databases to protect sensitive information and comply

customer database program  practices can prevent sensitive customer data or company information from being distributed. Read More
Database Development
Expectations of the business community from the database development domain are high, but slightly unsettled. The customer community worldwide needs to

customer database program  but slightly unsettled. The customer community worldwide needs to understand that while there are common threads among relational databases, they also nurture important differences. Find out what they are. Read More
Exploring the Database Forest
This article for information technology (IT) leaders and database administrators portrays some of the most interesting trends that are shaking up the

customer database program  the Database Forest This article for information technology (IT) leaders and database administrators portrays some of the most interesting trends that are shaking up the information management industry, along with the noticeable effects that these developments are having on IT. Read More
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

customer database program  Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather they need to go through a customer Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company

customer database program  Relationship Management (CRM) Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, Read More

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