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Documents related to » Customer Decision Making Process


Dell Tops in Customer Satisfaction
Compaq rises, IBM falls, but Dell remains master of the desktop domain.

CUSTOMER DECISION MAKING PROCESS: Dell Tops in Customer Satisfaction Dell Tops in Customer Satisfaction C. McNulty - June 2, 2000 Read Comments C. McNulty - June 2, 2000 Event Summary HAMPTON, NH -- (May 3, 2000) Technology Business Research ( >www.tbri.com ) just completed its First Quarter 2000 Corporate IT Buying Behavior and Customer Satisfaction Study, part of a quarterly tracking service measuring corporate end-user satisfaction with desktop, Intel-based server and laptop/notebook systems vendors. This quarter s study is based on
6/2/2000

Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming.

CUSTOMER DECISION MAKING PROCESS: Creating the Single Customer View Creating the Single Customer View Source: Hitachi Consulting Document Type: White Paper Description: With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of
6/7/2006 12:24:00 PM

What Makes Process Process?
Process manufacturers have had difficulty in selecting ERP and SCM products which meet their needs. This management note places these unmet needs in the context of the business characteristics which serve as their root causes.

CUSTOMER DECISION MAKING PROCESS: manufacturing, inventory, procurement and customer order management systems are among the systems that often prove to be the hardest to acquire due to the unique issues of the process enterprise. Although the list of unique requirements can be defined, what are the root causes of the differences what makes process process? These root causes flow from a few characteristics of the business. The Basic Nature of Material Process materials are often powder, liquid, or gas on the raw material end -- and either
9/5/2002

The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself.

CUSTOMER DECISION MAKING PROCESS: The Customer as a Strategic Asset The Customer as a Strategic Asset Source: TeleTech Document Type: White Paper Description: Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the
3/19/2007 3:19:00 PM

The Wizardry of Business Process Management – Part 1 » The TEC Blog
Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100) Information Management and Collaboration (38) Inside TEC (85) Manufacturing Operations (93) Product Lifecycle Matters (73) Risk and Compliance (26) Software 101 (64) Software Selection (241) Supply Chain Logistics (229) Talent Management Matters (67) TechnoBabble (40) Up Close and Personal (57) White Paper Review (23) Meta Login --> More TEC

CUSTOMER DECISION MAKING PROCESS: adobe livecycle, appian, aris, ascentn, bam, BPM, bre, business activity monitoring, business process analysis, business process management, business rules engine, cobit, collaboration, content management, cordys, corticon, ECM, fair isaac, fico, fujitsu interstage, gartner, global 360, ibm bpm, ids scheer, ilog, itil, itsm, lombardi software, metastorm, model driven architecture, oracle bpm, pallas athena, pega, pegasystems, process automation, process modeling, SaaS, sap netweaver bpm, savvion, Six Sigma, soa, software ag, tibco, tqm, ultimus, .
21-05-2009

An Overview of the Knowledge Based Selection Process
The TechnologyEvaluation.Com’s (TEC) Knowledge Based Selection Process is a multi-part comprehensive analysis of a vendor’s tactical, strategic and qualitative measures as compared to the specific business and technology needs of our clients.

CUSTOMER DECISION MAKING PROCESS: An Overview of the Knowledge Based Selection Process An Overview of the Knowledge Based Selection Process B. Spencer - March 15, 2001 Read Comments B. Spencer, J. Diezemann & J. Dowling - March 15, 2001 Introduction The TechnologyEvaluation.Com s (TEC) Knowledge Based Selection Process is a multi-part comprehensive analysis of a vendor s tactical, strategic and qualitative measures as compared to the specific business and technology needs of our clients. The selection process encompasses nine process
3/15/2001

The Wizardry of Business Process Management – Part 4 » The TEC Blog
organization may have special customer satisfaction checks it wants to run. Pega’s flagship SmartBPM Suite  handles these situations by layering-on specializations, i.e., adding personalization differences without having to go back and manually weave revisions (pesky and dangerous software versioning ) into the corporate standard. Users can specify how their processes, decision rules, and data sources will work just as they would do if they were explaining their business policies to a new employee.

CUSTOMER DECISION MAKING PROCESS: autonomic computing, BPM, bre, business process management, business rule, cross selling, customer service, declarative modeling, ECM, grc, microsoft visio, multiple inheritance, pega, pegarules process commander, pegasystems, pro dex, procedural modeling, prpc, regulatory compliance, smartbpm suite, soa, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-06-2009

SAP Versus Oracle JD Edwards EnterpriseOne: Anatomy of a Decision
The answer may lie in the responses JD Edwards customers gave as to why they selected EnterpriseOneover SAP.

CUSTOMER DECISION MAKING PROCESS: For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2011
9/19/2011 3:56:00 PM

Implementing Customer, Product, and Channel Profitability Analytics
To be reliable, cost and profitability analysis must be underpinned with an activity-driven view of how an organization’s products, customers, and channels consume resources and incur costs. However, activity-based costing (ABC) contributes to more reliable customer, product, and channel profitability analysis. In fact, without this foundation, such analyses are critically flawed, and can result in inappropriate decisions and choices.

CUSTOMER DECISION MAKING PROCESS: Disqus Related Topics:   Customer Relationship Management (CRM),   Channel Management,   Business Intelligence and Data Management Source: Business Objects Learn more about Business Objects Readers who downloaded this white paper also read these popular documents! Best Practices for ERP Implementation 3 Key Areas to Reduce Costs with Lean Techniques ERP Implementation Best Practices: Manufacturers and the SaaS Delivery Model Three Keys to Better Data-driven Decisions: What You Should Know... Right Now
10/30/2006 3:47:00 PM

Process PLM Vendor Sequencia Adds Portfolio Management
Sequencia extends its Process Product Lifecycle Management (PLM) offering with portfolio management, leading the impact of the solution into the executive suite.

CUSTOMER DECISION MAKING PROCESS: Process PLM Vendor Sequencia Adds Portfolio Management Process PLM Vendor Sequencia Adds Portfolio Management Olin Thompson - March 22, 2002 Read Comments Event Summary Sequencia ( www.sequencia.com ), in partnership with Prosight ( www.prosight.com ), has extended its Process PLM solution with the addition of portfolio management. Portfolio Management is an enterprise app, and this increases the visibility of PLM at executive levels. Market Impact Sequencia is developing a very broad product. With this
3/22/2002

The Wizardry of Business Process Management – Part 3 » The TEC Blog
Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100) Information Management and Collaboration (38) Inside TEC (85) Manufacturing Operations (93) Product Lifecycle Matters (73) Risk and Compliance (26) Software 101 (64) Software Selection (241) Supply Chain Logistics (229) Talent Management Matters (67) TechnoBabble (40) Up Close and Personal (57) White Paper Review (23) Meta Login --> More TEC

CUSTOMER DECISION MAKING PROCESS: aig, alan trefler, bam, bank of america, bpa, BPM, business activity monitoring, business agility, business process automation, business process management, business rules, citibank, CRM, csr, customer service representative, declarative rules, financial services, healthcare, Insurance, microsoft visio, pega, pegarules process commander, pegasystems, sbr, skills based routing, sla, smartbpm, soa, stp, straight through processing, wizard of oz, workflow, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc..
19-06-2009


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