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Abstract:
In successful contact centers, top agents provide a superior experience for customers and ultimately help grow revenue for
a company. How does your contact center stack up to the competition? Are you doing all you can to run a high-performing contact
center that keeps customers happy and builds long-term (...)
Excerpt related to
customer desk help service software:
Document Type: White Paper Description: In successful contact centers, top agents provide a superior experience for customers
and ultimately help grow revenue ...
Published:
2011-05-17
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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
customer desk help service software:
... Of prime importance, the portal structures the customer service process.
"A customer can log into the portal and enter a help desk request,"
explains ...
Published:
2010-03-11
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Abstract:
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk,
and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the
software may have already hit the street or, for sure, ther (...)
Excerpt related to
customer desk help service software:
Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and
enjoy the fruits of y...
Published:
2004-08-16
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
customer desk help service software:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible.
Hence the need for knowledge management software, which helps companies segment and then distribute the information their
customers want to know. (...)
Excerpt related to
customer desk help service software:
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowle...
Published:
2007-12-12
-
Excerpt related to
customer desk help service software:
... Help Desk/Customer Support Software;
Enterprise Resource Planning (ERP) for the Services Industry; Software as a Service (SaaS)
for Financials; Software as a ...
Published:
2010-09-10
-
Excerpt related to
customer desk help service software:
... have one product (a “help desk” or “issue tracking” system) for the
customer service group, and ... version control”) for the software
development team. ...
Published:
2009-07-31
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Abstract:
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time
ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing
service resolution management (SRM) systems. With the additi (...)
Excerpt related to
customer desk help service software:
... IT organizations today are faced with the constant pressure of reducing costs at the service
desk, while at the same time ensuring optimal customer service. ...
Published:
2010-03-11
-
Excerpt related to
customer desk help service software:
... Some examples of customer-oriented extra functionality ... service
experience management, help desk, and information technology (IT) service
management ...
Published:
2011-09-20
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Abstract:
Identify and leverage your existing service life cycles with IBM service management solutions. Free white paper! Service management
has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support
their customers, suppliers, and business partners (...)
Excerpt related to
customer desk help service software:
... Life Cycles, Service Management Performance, Service Desk
Management, ... management is to develop service life cycles ... new guidance
of today can help identify servi.
Published:
2010-04-23
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Abstract:
Business Agility for Communication Services Providers: a Few Simple Steps are a Great Way to Start. Download Free Technology
Study White Papers In Relation to Business Agility for Communication Services Providers. In today’s market, customers have
no patience for companies that let their size and comple (...)
Excerpt related to
customer desk help service software:
Business Agility for Communication Services Providers: a Few Simple Steps are a Great Way to Start. Download Free Technology
Study White Papers In ...
Published:
2010-03-11
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Abstract:
Founded in 1916, Oldfields is an Australian manufacturer of painting equipment, scaffolding, and garden sheds. To meet aggressive
customer responsiveness targets, the company depends on up-to-date information and reliable communications. Learn how implementing
PRONTO-Xi on a wide area network (WAN) helpe (...)
Excerpt related to
customer desk help service software:
... Source: Pronto Software. Document Type: Case Study Description: Founded in ...
data required for decision making, controlling costs, and improving customer service. ...
Published:
2010-03-11
-
Excerpt related to
customer desk help service software:
... decided (all on its own) to jump off my desk. ... 4 calls; 1 hour;
Offered no help and missed an ... customer support that makes you smile
and customer support that just ...
Published:
2012-02-29
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Abstract:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the
perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado
solution. (...)
Excerpt related to
customer desk help service software:
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from
the perspectives of core fun...
Published:
2006-08-17
-
Excerpt related to
customer desk help service software:
... support requirements and modern EAM and field service management (FSM) software
suites. These offerings typically include help desk, customer call center
...
Published:
2010-03-16
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Abstract:
Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service
costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing
sales and service as independent challenges—so (...)
Excerpt related to
customer desk help service software:
... at your customer experiences as repeatable life cycles. Instead of viewing sales and
service as independent challenges—solved by using disconnected software ...
Published:
2010-03-11
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Abstract:
Lilly continues to invest uncompromisingly in R&D, and consequently espouses a convincing broad but compact product portfolio
for its target market. (...)
Excerpt related to
customer desk help service software:
Lilly continues to invest uncompromisingly in R&D, and consequently espouses a convincing broad but compact product portfolio
for its target market.
Published:
2003-02-19
-
Excerpt related to
customer desk help service software:
... s perspective, but I know these things because I worked in customer service
and I can tell you that the most frustrating thing is to want to help and not be ...
Published:
2010-08-03
-
Excerpt related to
customer desk help service software:
... A nearby store associate can then help and also ... is 50 percent more
than what the customer had originally ... Astute software tools surveys,
which are typically ...
Published:
2011-06-07
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Abstract:
Got CRM? CRM Software Guide for Small Business. Get Free Reports Related To CRM Software. There are many articles on customer
relationship management (CRM) and its benefits. These articles are usually targeted towards large organizations, and don’t
focus on the needs and objectives of small business own (...)
Excerpt related to
customer desk help service software:
Got CRM? CRM Software Guide for Small Business. Get Free Reports Related To CRM Software. There are many articles on customer
relationship manageme...
Published:
2010-03-11