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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer engagement platform


Infor Finds Its Customer Engagement Rhythm
Infor recently unveiled Infor Rhythm for Commerce, a global, scalable, and secure cloud-based e-commerce and customer engagement platform, now complemented with

customer engagement platform  Finds Its Customer Engagement Rhythm Infor recently unveiled Infor Rhythm for Commerce , a global, scalable, and secure cloud-based e-commerce (and even more, customer engagement) platform, now complemented with compelling designs from Infor’s own Hook & Loop creative agency. Infor Rhythm includes top-notch software for storefronts, product configuration, recommendations, upsell and cross sell, pre-packaged Infor ION integrations to order management, faceted search, content management, layout, and p

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » customer engagement platform

Telecom Re-invention: Optimizing the Online Customer Experience


As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn, becoming more aware that they can switch to other providers. These companies need to find ways to effectively and consistently engage with customers to optimize the entire sales experience and capitalize on competing influences rather than losing out to them.

customer engagement platform  It had to increase customer engagement by offering a more personal customer experience. This required eliminating home grown legacy systems and re-engineering its entire e-commerce infrastructure to be fully customer relevant for its entire range of products and services. AT&T used ATG as the platform for its B2B site to fulfill its vision of a personalised and targeted customer experience. AT&T rolled out over 50,000 unique sites to its customers - all managed centrally from the ATG platform. New Read More

Saba People 2013-Of Learning & Development Cloud Platform


I must admit that I was pleasantly surprised by the energy and mood permeating the Saba People 2013 event. I had expected a somber mood in light of the founder and chief executive officer (CEO) Bobby Yazdani’s ousting on Friday, on the very eve of the conference. Indeed, how often does a CEO (willingly or not) step down on the eve of an important annual user conference? This issue was briefly

customer engagement platform  enhance brand awareness, improve customer service and, ultimately, increase competitive advantage, and revenue.” The auditing and the U.S. SEC revenue restatement issue were only briefly mentioned as being “in progress,” while Bill Russell (not the Boston Celtics legend!) was announced as a new board member and the Saba chairman. Saba People 2013 had attendees from six of seven world continents, with 700 attendees in total (500 from the U.S.). The “Saba People 2013 by Numbers” slide showed the Read More

A Buyer's Guide to Choosing a Mobile Marketing Platform


Engagement is the key to mobile user retention. But many marketers don’t have the right marketing platform to give them the insights to optimize in-app experiences to prompt purchases and other conversions. This guide outlines what mobile marketing means today, the growing monetization trends, and the “must-haves” in choosing a mobile marketing vendor (plus, there’s a checklist!).

customer engagement platform  Buyer's Guide to Choosing a Mobile Marketing Platform Engagement is the key to mobile user retention. But many marketers don’t have the right marketing platform to give them the insights to optimize in-app experiences to prompt purchases and other conversions. This guide outlines what mobile marketing means today, the growing monetization trends, and the “must-haves” in choosing a mobile marketing vendor (plus, there’s a checklist!). Read More

Ford Extends Its Engagement With Vistaar


The price management solutions provider Vistaar Technologies, Inc. recently announced that its long-time customer Ford Motor Company is extending its successful Vistaar implementation. With the new project, Ford plans to create a standardized global materials cost forecasting (MCF) process across its four global regions. The global MCF process supports the mission and vision of the “One Ford

customer engagement platform  announced that its long-time customer Ford Motor Company is  extending its successful Vistaar implementation . With the new project, Ford plans to create a standardized global materials cost forecasting (MCF) process across its four global regions. The global MCF process supports the mission and vision of the “One Ford” transformation program, which leverages Ford’s global brand and scale to operate as one team and one company. Ford has been using Vistaar for a few years on a quite large pricing Read More

In-memory Analytical Platform


Kognitio Analytical Platform is a high performance in-memory analytic solution that delivers high-speed data access to large data volumes using low-cost industry-standard hardware.    

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Engagement Systems


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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I Love Customers—How Customer-centricity Drives Bottom Line Benefits


More choices. More flexibility. Fewer hassles. The core tenets of fostering a relationship between the customer and your brand have not changed. It’s all about the experience. Whether ordering a soda at the drug store counter in 1944 or buying a soda from an interactive vending machine in 2014, the experience is what keeps customers coming back for more.

customer engagement platform  a relationship between the customer and your brand have not changed. It’s all about the experience. Whether ordering a soda at the drug store counter in 1944 or buying a soda from an interactive vending machine in 2014, the experience is what keeps customers coming back for more. Read More

Customer Chemistry


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Employee Engagement: It’s Actually All about Your Leaders


While development is critical to engagement, performance, and succession, its overall effectiveness is determined by the quality of an organization’s leaders. Learn how!

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How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points


Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience.

customer engagement platform  to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

customer engagement platform  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More

Logi 9 Business Intelligence Platform


The Logi 9 Platform is a complete, unified, Web-based business intelligence (BI) platform for reporting and analysis. Logi 9 offers a full range of valuable BI capabilities that may be needed by any user across an organization, including comprehensive corporate reporting and analysis, dashboarding and data visualization, ad hoc reporting, and BI data services.  

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Minimize Customer Churn with Analytics


With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user.

customer engagement platform  Customer Churn with Analytics With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user. Read More

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