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HP Announces Customer Engagement as a Service
HP Enterprise Services has introduced new services designed for organizations interested in multichannel customer experience contact centers. The HP Customer

customer engagement platform  Announces Customer Engagement as a Service HP Enterprise Services has introduced  new services  designed for organizations interested in multichannel customer experience contact centers. The HP Customer Engagement as a Service (CEaaS) resulted from the integration between HP’s cloud technology and Avaya's contact center technology. The contact center tools comprising the solution allow users to handle social media marketing, mobile integration, and customer analytics in a single cloud-based contact c Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » customer engagement platform


A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

customer engagement platform  data—in the form of customer analytics. Attensity’s software helps companies improve their customer’s experience as well as augment their customer’s loyalty and engagement by analyzing customer conversations across multiple online and offline channels, extracting actionable data and insights, and routing conversations to the right person in the organization to respond. By applying its LARA methodology (Listen. Analyze. Relate. Act) to its software development, the company has created a software Read More...
Ford Extends Its Engagement With Vistaar
The price management solutions provider Vistaar Technologies, Inc. recently announced that its long-time customer Ford Motor Company is extending its successful

customer engagement platform  announced that its long-time customer Ford Motor Company is  extending its successful Vistaar implementation . With the new project, Ford plans to create a standardized global materials cost forecasting (MCF) process across its four global regions. The global MCF process supports the mission and vision of the “One Ford” transformation program, which leverages Ford’s global brand and scale to operate as one team and one company. Ford has been using Vistaar for a few years on a quite large pricing Read More...
Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and

customer engagement platform  as a Service for Customer Relationship Management and Sales Major Vendors Brace for SaaS The emergence of independent software as a service (SaaS) providers has created a major competitive challenge for most of the established independent software vendors (ISV). The Wall Street Journal ( WSJ ) released a series of excerpts from a Microsoft internal memo, where Chairman Bill Gates warned his top executives of the SaaS threat. In these excerpts, Gates called on Microsoft to jump toward the trend of SaaS Read More...
Telecom Re-invention: Optimizing the Online Customer Experience
As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn

customer engagement platform  It had to increase customer engagement by offering a more personal customer experience. This required eliminating home grown legacy systems and re-engineering its entire e-commerce infrastructure to be fully customer relevant for its entire range of products and services. AT&T used ATG as the platform for its B2B site to fulfill its vision of a personalised and targeted customer experience. AT&T rolled out over 50,000 unique sites to its customers - all managed centrally from the ATG platform. New Read More...
Customer Feedback Management
Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of

customer engagement platform  a relationship between the customer and the company. Length: Even the most pleasant things can become annoying or irritating if they take too long. For surveys, it’s essential to get right to the point and get it completed as soon as possible. A customer leaving right in the middle of the survey is worse than a refusal to take the survey because the time spent with that customer is wasted and the information cannot be used at all. Also, people will not be very happy when a “short five minute Read More...
Front-to-back-office Integration: Improving Your Customer Life Cycle Management
Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions@meaning, customer data cannot be shared

customer engagement platform  to-back-office Integration: Improving Your Customer Life Cycle Management Front-to-Back-Office Integration: Improving Your Customer Life Cycle Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. For more than 30 years, companies that have joined the Sage family have assisted small and midsized businesses with a wide range of business management applications and services. Source : Sage Software Resources Related to Customer L Read More...
Introduction to Customer Relationship Management
The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways

customer engagement platform  to Customer Relationship Management The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways. This introduction to CRM provides guidelines for companies contemplating this critical step in their development. Read More...
Engagement Systems


customer engagement platform   Read More...
The Three Cs of Successful Positioning Part Four: The Customer
What's keeping your customer up at night? Know thy customers—and their problems.

customer engagement platform  Positioning Part Four: The Customer The Three Cs of Successful Positioning Part Four: The Customer Featured Author - Lawson Abinanti - March 29, 2005 Introduction There is no easy, off-the-shelf way to uncover a strong positioning for your business-to-business (B2B) software or service. By definition, every positioning must be unique to be effective. But there is a cut-to-the-chase question that will get you right to the heart of it: What is my target audiences' most pressing problem? Answer that, and Read More...
Employee Engagement: How Common-Sense Principles Drive Uncommon Business Benefits
Employee engagement is one of those slippery concepts that’s talked about a lot but is somewhat hard to define. The focus is on intense, almost unattainable

customer engagement platform  Engagement: How Common-Sense Principles Drive Uncommon Business Benefits Employee engagement is one of those slippery concepts that’s talked about a lot but is somewhat hard to define. The focus is on intense, almost unattainable zeal—an emotional type of engagement. But for most jobs, it is the rational type of employee engagement that usually matters most. Know what drives rational employee engagement so your organization can achieve high levels of business performance. Read More...
Customer Chemistry


customer engagement platform  Chemistry Read More...
SAP Customer Success Story


customer engagement platform  Customer Success Story Read More...
Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means

customer engagement platform  the Single Customer View With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means that a company has a accurate and complete view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming. Read More...
Logi 9 Business Intelligence Platform
The Logi 9 Platform is a complete, unified, Web-based business intelligence (BI) platform for reporting and analysis. Logi 9 offers a full range of valuable

customer engagement platform   Read More...

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