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Trends in Customer Experience at TIBCO TUCON 2012
I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social

customer experience management conference 2010  in Customer Experience at TIBCO TUCON 2012 I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social collaboration, and cloud computing at the top of the list. For instance, at its recent SAP Retail Forum North America, SAP announced the availability of a retailing solution built on SAP NetWeaver Cloud (part of the SAP HANA Cloud platform) that effectively combines these trends. How these current IT trends are Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » customer experience management conference 2010


A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

customer experience management conference 2010  higher-touch channels, such as customer service representative (CSR) or field service technician. This way, companies can derive a 150 percent higher revenue contribution from service. Service Issue Resolution , which includes the Service Knowledge, Service Content, and Remote Service (NextNine) modules. Typically, a service worker spends 90 minutes troubleshooting an unforeseen problem with a newly introduced product. With codified issue resolution processes supported by machine fault code analysis, this Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

customer experience management conference 2010  higher levels of productivity, customer satisfaction, and operational efficiency. Thus, despite the challenging macro environment, ClickSoftware has lately achieved strong growth across almost all metrics, such as increasing revenues, greater non- Generally Accepted Accounting Principles (GAAP) net earnings, and expanding cash reserves. These results demonstrate the strong value proposition that the company brings to its customers in this service economy, enabling them to improve workforce productivity Read More...
The Economic Benefits of an Integrated Talent Management Suite
Today, many human resources (HR) organizations find themselves with a tapestry of HR systems, many of which do not work well with each other. But many

customer experience management conference 2010  CRM Change Management | Customer Information Systems | Data Change Management | Defining Competitive Salaries | Department Information Systems | Developing Workers | Development Change Management | Development Management | Employee Development | Employee Information Systems | Employee Mobility | Employee Performance Management | Employee Promotion | Employee Retention | Employee Self Service | Employee Transitioning | Enterprise Information Systems | Enterprise-wide Workforce Planning | Global Talent Read More...
KronosWorks 2010: Of Next-Gen User Experience & Workforce Mobility
Given our shared presence in the Boston metro area, I’ve had numerous contacts and interactions with Kronos Incorporated in the past, but this fall was my very

customer experience management conference 2010  either maintained by the customer or Kronos). Thus,  since late 2009 (when the cloud offering was made available) Kronos has acquired about 200 single-tenant cloud customers . This figure does not include the abovementioned recruiting module (coming from former Unicru ), which is a  multi-tenant software as a service (SaaS)  product with about 100 customers. The company is also bullish about its future based on the prospects of up- and cross-selling to its large install base in North America and brand Read More...
Keys to Implementing Project Portfolio Management
Project portfolio management (PPM) is a tool-supported process for optimally managing an organization’s “portfolio” of projects. And although PPM can provide

customer experience management conference 2010  costs, increased revenue, increased customer satisfaction, new learning and capability, etc.)? What are the risks and, given our organization’s risk tolerance, what is the risk-adjusted value of the project? Is the value of the project sufficient to motivate spending what it will cost? What set of projects will enable us to create the most value for the available resources? What if we select an alternative set of projects, how does that affect portfolio value? Suppose we increase or decrease available Read More...
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

customer experience management conference 2010  solution, is an intelligent customer experience solution that maximizes the value of every interaction throughout the customer lifecycle. KNOVA turns information into a knowledge powerhouse, and delivers it in a user experience that raises the definitions for collaboration and community to new levels. Built on an adaptive search and knowledge management platform, KNOVA’s suite of applications helps companies increase revenues, reduce service costs and improve customer satisfaction. Global Industry Read More...
MODX Web Content Management: Vendor Profile
Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services

customer experience management conference 2010  web content management system,web content management framework,modx,web content management system review,web content management system comparison,web based content management system,web content management system software,web content management system reviews,web site content management system,modx developers,free web content management system,web content management system free,best web content management system,web content management system cms,content management system web design Read More...
Configuration and Change Management for IT Compliance and Risk Management
To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated

customer experience management conference 2010   Read More...
It’s All About User Experience But, How Can We Measure User Experience?
Now that everyone understands the importance of tuning websites to maximize the user experience, the industry is scrambling to figure out how to measure it

customer experience management conference 2010  One Time Report a customer buys a package of task evaluations. The minimum, five, costs $3500 and would typically be used to evaluate two or three different ways of performing some task - such as buying one item or two, or having a different shipping and billing address - and a few comparisons of competing sites. The next level is a Subscription. Starting at $11,000 a subscription provides regular tracking of key tasks for the site over a year. Finally, the Full Service program, starting at $30,000, Read More...
PTC Windchill 10 for Product Lifecycle Management (PLM) Certification Report
PTC Windchill 10 is TEC Certified for online evaluation product lifecycle management (PLM) solutions in the PLM Evaluation Center. The certification seal is a

customer experience management conference 2010  product lifecycle management,plm software,plm product lifecycle management,product lifecycle management tools,product lifecycle management plm,plm software comparison,product lifecycle management software,plm software vendors,software plm,product lifecycle management solutions,what is plm software,agile product lifecycle management,software product lifecycle management,product management lifecycle,product lifecycle management solution Read More...
Cincom Enterprise Management
Cincom Enterprise Management is a portfolio of Web-enabled business applications that address the business cycle of companies who build and service complex

customer experience management conference 2010  cincom enterprise management,business software application,cincom enterprise management,enterprise technology,systems management,asset enterprise management,cincom software,cincom systems,enterprise technology,asset enterprise management,manufacturing software for small business,logistics supply chain,supply chain solutions,manufacturing supply chain,supply chain consulting firm,supply chain optimization software,business software solutions,business software software,business process integration,manufacturing crm,manufacturing it Read More...
Case Study: More Efficient Hospital Management Systems with Content Management Tools
Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital

customer experience management conference 2010   Read More...
Customer Advocacy Part I: Creating the Business Case for Customer-centric Companies With Fanatical Customer Advocates
The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A

customer experience management conference 2010  Customer-centric Companies With Fanatical Customer Advocates The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability. Read More...

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