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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer experience management in telecoms


MPS in European and US Enterprises
The printing environment is now an integral part of the IT infrastructure. Organizations that use managed print services (MPSs) are seeing reduced cost and

customer experience management in telecoms  doing well in meeting customer expectations, particularly when it comes to cost savings. However, ultimately, MPS is a two-way street—buyers and providers must share responsibility for reviewing and changing course should expectations not be met. 9 Conclusion Enterprises are seeking more value from their IT investments and look for ways to reduce costs without sacrificing performance or quality of service. MPS provides these organisations with a way to reduce operational expenditure while maximising

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » customer experience management in telecoms

PegaWorld 2011 Revisited


How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering software that users could change relatively easily. TEC Principal Analyst P.J. Jakovljevic takes a close look at Pega BPM and how this customer-centric software with its unique approach to process execution and modeling has contributed to Pegasystems’ success.

customer experience management in telecoms  cross roles, and even customer collaboration, and focus attention on changes in real time (e.g., a “pushpin” metaphor, a “what’s happening” view, and an interactive process “sticky note”). Please stay tuned for more to come. PJ: What is your mobility strategy (technology and platforms supported)? Has mobility become a factor in your market segments? KA: Our clients are already able to access their Pega BPM applications via their mobile devices, but we are also working on a mobility Read More

Microsoft Lays Enforced-Concrete Foundation For Its Business Solutions Part 2: Market Impact


Stampede 2002 has radiated moderate optimism within VARs and other attendees, in a sharp contrast with many other user or industry conferences where we have felt a generally somber, anxious, or at least subdued mood. Small wonder for this isolated ebullience, given that, despite the current soft market, both MBS and most of its partners are still operating well, are discussing closing new accounts, and even expanding.

customer experience management in telecoms  across the more humongous customer base, few vendors, if any, can afford to keep up in the price wars. On the other hand, the difficult economy has created a situation where the customers too seem to prefer the subscription model, as capital budgets have been slashed, and everyone would prefer to avoid one up-front lump payment and stretch it over a prolonged period of time. Although the move from software as a standalone, or pre-packaged, solution to software as a service will not happen overnight, Read More

Meeting Configure One at PlanetPTC Live 2011


My recent attendance of the PlanetPTC Live 2011 event was a great learning experience. Look for an article with my impressions on the conference and on PTC’s strategy with regards to the novel PTC Creo suite of design applications leveraging both the direct and parametric modeling (and in the wake of the release of nine Creo 1.0 applications), embedded software lifecycle management (with the MKS

customer experience management in telecoms  to accomplish what the customer desires. Yet, the true origin of such data should come from an engineering-oriented application (configurator). I concur with the assertion by Gartner in its recent “MarketScope for Configuration, Price, Quote Application Suites” report, where Configure One receives a Promising rating for functional breadth, experience with ATO and ETO manufacturing operations, cost-competitiveness, and relatively rapid implementation cycles. The vendor likely comes short of the Read More

CRM Testing Throughout Implementation


In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM) software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance testing involves three basic flavors: user acceptance, operational acceptance, and contractual acceptance. While it is not the only step involved when implementing a CRM system, testing is a fundamental way of finding information and will help you judge a system’s returns and pitfalls.

customer experience management in telecoms  systems with a global customer base may need twenty-four hour availability, and it may not be acceptable to cut yourself of from your customers while you change over. With either approach, you will need to consider what to do with new and changed data that arrives as you are migrating. You may be able to freeze data that is being migrated, but if you work with high rates of change (e.g., banking or telecoms), it may not be possible to hold new information back for much time at all. Testing isn't over Read More

Customer Analytics Pay Off


To help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies.

customer experience management in telecoms  help organizations develop a customer analytics strategy designed to drive growth and increase customer satisfaction, the IBM Institute for Business Value has identified four stages of organizational capabilities and associated customer analytics strategies. Read More

In Defense of Data Centers: The Positive Role IT Can Play in the Greening of Business


Corporate concern for the environment is no longer just an issue of compliancy. Businesses are becoming increasingly concerned about how much energy is required by their IT operations, especially by their data centers. Greening IT starts in the data center: find out how data center consolidation—and other solutions—can help you reduce energy consumption, and even increase productivity and efficiency.

customer experience management in telecoms   Read More

Campus Management


Clients benefiting from Campus Management Corp® services and solutions represent a rich diversity of colleges and universities, each with its own unique constituencies, mission, and learning environment

customer experience management in telecoms   Read More

In-Memory Databases/In-Memory Analytics


The appeal of in-memory technology is growing as organizations face the challenges of handling and utilizing big data. There are compelling technical advantages to having an in-memory database, but the business benefits can be far-reaching, as the knowledge gained from analytics means that a data-driven business can closely engage with and anticipate the needs of customers and markets. This paper provides a look at the benefits of in-memory technology for dealing with big data and short overviews of in-memory/analytics solutions by five of the major vendors in the space.

customer experience management in telecoms  anticipate the needs of customers and markets. This paper provides a look at the benefits of in-memory technology for dealing with big data and short overviews of in-memory/analytics solutions by five of the major vendors in the space. Read More

Best Practices in Food Traceability: Be Able to Respond to Audits in Just Minutes


Today’s ever-increasing frequency and cost of food and beverage recalls harm not only the companies directly affected, but all processors in the industry. See how leading food processors are turning to innovative software solutions, like Plex Online, to develop a complete food safety management system that enables them to achieve best practices in food and beverage processing quality and a high level of traceability.

customer experience management in telecoms  Plex Systems,Plex Online,food processing companies,food safety management,top food processing companies,food safety management system,food safety management systems,food safety management software,food safety management courses,food safety management program,erp business software,saas document management,food and beverage manufacturing,erp implementation failure,food and beverage job descriptions Read More

PeopleSoft Delivers Oxymoron In 'Supply Chain in a Box'


Users would do well to take PeopleSoft’s claims with a vein of salt and maintain realistic expectations regarding the challenges they will face in integrating their supply chains.

customer experience management in telecoms  solution combines applications for customer management, e-commerce, order fulfillment, planning, and supply chain analytics and delivers them via multiple channels including an Internet portal and handheld devices. PeopleSoft claims the Box automates a large variety of business functions from managing sales leads to planning, filling orders, and collecting cash. Customers will be able to check the status of orders, account balances and payment histories, and place orders on-line. According to Mike Read More

Leadership When It Really Matters: A Closer Look at Investing in PLM Technology to Profit in a Down Economy


Loss of strategic vision and leadership can pose a greater threat to organizations than dramatic economic downturn. Companies that invest in technology wisely will gain a competitive advantage and even prosper during hard times. Achieving financial results hinges on finding a product lifecycle management (PLM) solution that delivers business benefits not only in the short-term but also long into the future. Read how now.

customer experience management in telecoms  retail industry,consumer goods industry,apparel industry,PLM software,product lifecycle management software Read More

Social Media in Your Supply Chain Keeps Everyone in the Loop


Social media is adding new value to cloud-based supply chain management for companies of all sizes. Internal social media (via Intranet) and external sites like Facebook and Twitter are being increasingly used in a new, flexible supply chain cycle. Read this article to learn how two very different companies are taking advantage of the unique contribution social media can make to the dynamic supply and demand loop.

customer experience management in telecoms  of communication and incorporate customer feedback into its product development. We needed a tool that would allow us to provide information vital to the project directly to the participants; at the same time, we had to have a way to capture our field staff's feedback on any technical challenges, and the customer reception to the new product. Moxie helped us deliver both, through one view. As a cloud-based solution, it also allowed for increased employee mobility, both in space and time, and across Read More

How to Sell Management on a New ERP System


How to Sell Management on a New ERP System lists the top 6 advantages of a new ERP system.

customer experience management in telecoms  For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Read More