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Documents related to » customer experience management in telecoms


Remote IT Management
Businesses of all sizes must manage an increasing diversity of remote users and devices. The tasks involved range from keeping systems running to ensuring security, compliance, and more. Under this sort of pressure, IT managers and managed service providers must have flexible access to powerful tools and an ability to share the data those tools rely on. Software as a service (SaaS)-based tools can help—find out how.

CUSTOMER EXPERIENCE MANAGEMENT IN TELECOMS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
10/1/2008 12:11:00 PM

Infor Performance Management Demo
Use instant modeling and what-if scenarios to make informed management decisions and fight economic turmoils. Find out how: watch Infor's Performance Management Demo.

CUSTOMER EXPERIENCE MANAGEMENT IN TELECOMS:
5/7/2009 11:21:00 AM

Portfolio Management
Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum yield is realized against acceptable risks; there is a good fit between the projects and the various strategic themes; and there is a good mix between the various types of projects. Read this paper to learn about the different approaches used n portfolio management.

CUSTOMER EXPERIENCE MANAGEMENT IN TELECOMS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
12/21/2010 10:55:00 AM

mySAP® - Supply Chain Management
This document describes how SAP’s mySAP supply chain management (SCM) software can help a company transform its sequential supply chain into an adaptive supply chain network to remain competitive and successful.

CUSTOMER EXPERIENCE MANAGEMENT IN TELECOMS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
4/29/2005 9:33:00 AM

Optimizing Sales Tax Exemption Management Strategy
Acquiring, validating, and managing sales tax and use tax exemption certificates can be challenging. However, the appropriate exemption certificate management (ECM) strategy can help avoid sales tax audit risk while lowering audit assessments and penalties. Learn how to find the right solution for your organization.

CUSTOMER EXPERIENCE MANAGEMENT IN TELECOMS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
8/6/2008 12:13:00 PM

Case Study: Guardian Management
Guardian Management had a clear vision for its business: shift emphasis from real-estate management to real-estate investment, and expand throughout the western United States. But Guardian’s technology infrastructure didn’t support these goals, so the company embarked on comprehensive infrastructure optimization. Discover why the new infrastructure is more available and reliable—and how it’s fueling business productivity.

CUSTOMER EXPERIENCE MANAGEMENT IN TELECOMS:
2/20/2009 10:00:00 AM

Attenda s IT Service Management Platform: Attenda M.O. - An Overview
Businesses today demand that their information technology (IT) functions deliver certainty, confidence, and agility while improving efficiency. This white paper explains how Attenda provides a way for businesses to achieve their IT goals while avoiding the pitfalls of wholesale outsourcing or uncontrolled consumption of public cloud services.

CUSTOMER EXPERIENCE MANAGEMENT IN TELECOMS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
4/8/2011 10:39:00 AM

Effective Food-service Trade-spending and Contract Management
For food-service manufacturers, effective trade-spending and contract management are essential to stimulate demand, and to reward distributors and operators for achieving volume and growth objectives. The execution of such programs, however, is often a painful process for all parties involved. Find out how you can manage the entire bill-back life cycle, from initiation to settlement, and minimize error-prone manual intervention.

CUSTOMER EXPERIENCE MANAGEMENT IN TELECOMS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
2/5/2008 11:35:00 AM

Workforce Management: “Scheduling to the Opportunity”
The true indicator of a store’s potential is accurate incoming traffic data. But opportunities to act on that data and improve performance occur before shoppers ever reach the cash register. To achieve their true sales potential, retailers must schedule to shopper traffic. Find out how combining accurate traffic data with workforce scheduling tools can help retailers increase revenue and sharpen their competitive edge.

CUSTOMER EXPERIENCE MANAGEMENT IN TELECOMS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
1/27/2010 10:45:00 AM

Mobility Management for Next-generation Networks
This paper highlights potential approaches for bringing together mobility technologies, and examines how these approaches contribute to resolving operator concerns about deploying services and combating congestion.

CUSTOMER EXPERIENCE MANAGEMENT IN TELECOMS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
10/13/2011 2:50:00 AM

How to Use Projects to Master Asset Management
IFS co-founder Ulf Stern and senior advisor Anders Wilhelmsson discuss how project management functionality that is tightly integrated with enterprise asset management (EAM) and asset lifecycle management (ALM) tools is essential to executives of asset-intensive industries. Lacking this integration, valuable asset data is lost and asset utilization cannot be maximized.

CUSTOMER EXPERIENCE MANAGEMENT IN TELECOMS: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
6/10/2008 2:56:00 PM


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