Stampede 2002 has radiated moderate optimism within VARs and other attendees, in a sharp contrast with many other user or industry conferences where we have felt a generally somber, anxious, or at least subdued mood. Small wonder for this isolated ebullience, given that, despite the current soft market, both MBS and most of its partners are still operating well, are discussing closing new accounts, and even expanding.
customer experience management in telecoms
across the more humongous customer base, few vendors, if any, can afford to keep up in the price wars. On the other hand, the difficult economy has created a situation where the customers too seem to prefer the subscription model, as capital budgets have been slashed, and everyone would prefer to avoid one up-front lump payment and stretch it over a prolonged period of time. Although the move from software as a standalone, or pre-packaged, solution to software as a service will not happen overnight,