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Software Functionality Revealed in Detail
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 customer experience management solutions


Vertical Solutions Partners with CallCopy to Enhance Customer Experience and Field Service Management Platform
CallCopy and Vertical Solutions today announced a new partnership, agreeing to integrate CallCopy's cc:Discover Call Recording and Workforce Optimization suite

customer experience management solutions  with CallCopy to Enhance Customer Experience and Field Service Management Platform CallCopy and Vertical Solutions today announced a new partnership , agreeing to integrate CallCopy's cc:Discover Call Recording and Workforce Optimization suite with Vertical Solutions' cloud-based VServiceManagement and VContactCenter. Vertical Solutions is known for its field service management platform to which it has added the capability to create a library of customer interaction records. As a result, customers and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing--Applications Software RFI/RFP Template

Employees, Application Software Related Experience, Processes and Tools, Certifications and Accreditations, Industry Skills and Experience, Domain Skills and Experience, Application Software Package Skills and Experience, Technology Skills and Experience, Professional Services and Implementation Consulting Services, Client Experience, Internal Infrastructure and Enabling Technology, Business Flexibility  

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Documents related to » customer experience management solutions

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

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Medallia to Offer New Text Analytics Functionality to Its Customer Experience Management Suite


The best way to capture customer experience is without a doubt the ability to interpret real customer sentiment, which is reason enough for Medallia to include text analytics capabilities to its already well-known Customer Experience Management Suite (CEM). Points of note: this offering integrates fully with Medallia’s CEM solution. The vendor touts its ease of use, as well as the ability for

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Dassault’s Consumer Experience Management, Virtually Yours


Product lifecycle management (PLM) for retail and consumer packaged goods (CPG) is usually seen as a lighter version of more complex systems used by manufacturing companies to design sophisticated industrial products. Dassault Systèmes is one of the few vendors to offer PLM solutions that specifically address customer experience in retail. In this article, TEC analyst Gabriel Gheorghiu shows you how retailers can use the Dassault Systèmes solution for customer experience.

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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer


Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

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Performance Management Framework for Mobile Workforce Management and Field Service


Mobile workforce management is a complex process that includes workforce planning, assignment decisions, and plan execution. To align this complex process with your business goals, you need to measure your performance and develop various corrective actions. This white paper discusses performance management—and how you can measure, analyze, and make decisions about the performance of your workforce and service organization.

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Kyliptix Solutions


Founded in 1999 and headquartered in Irvine, California (US), Kyliptix Solutions, Inc. delivers software solutions for small and medium businesses (SMBs). The company provides web-based business software services modeled on the principle of software-as-a-service (SaaS), which uses current architectures and technologies such as AJAX and LAMP. Kyliptix's solutions address the needs of a variety of industries, including manufacturing, sales, human resources, legal services, and security. Its multi-lingual Kyliptix Business Suite (KiBS) is available throughout the US and around the globe, designed as a single user interface capable of bridging the flow of information throughout an organization and eliminating the need for multiple external applications.

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Data Management and Analysis


From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it is also a resource for acquiring knowledge and supporting the decisions companies need to make in all aspects of economic ventures, including mergers and acquisitions (M&As).

For organizational growth, all requirements and opportunities must be accurately communicated throughout the value chain. All users—from end users to data professionals—must have the most accurate data tools and systems in place to efficiently carry out their daily tasks. Data generation development, data quality, document and content management, and data security management are all examples of data-related functions that provide information in a logical and precise manner.

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i-flex solutions


i-flex solutions (Reuters: IFLX.BO & IFLX.NS) provides IT solutions to the financial services industry. The company has serviced over 495 customers in more than 105 countries. i-flex has over 3,800 employees operating from eleven development centers across India, Singapore, and the USA. The company has a global reach with a sales, marketing and support presence covering twenty overseas locations, including four subsidiaries (i-flex solutions inc. in the USA, i-flex solutions b.v in the Netherlands, i-flex solutions pte. ltd. in Singapore, and SuperSolutions Corporation in the USA). In addition, i-flex is represented in over 50 countries through 25 corporate business partners. i-flex also has alliance and implementation relationships with industry leaders such as Hewlett Packard, IBM, Intel, Microsoft and Oracle.

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Acceo Solutions


Providing business, accounting, and banking solutions and SaaS and cloud computing, Acceo Solutions also offers a selection of specialized consulting services ranging from strategic support to IT management and infrastructure. The company's services include payment solutions, customized development, and full integration of its own and business partners' ERP solutions.

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Business Process Management as a Blueprint for Mobile Workforce Management


As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process effectiveness. This is made more difficult by ever-changing business processes and exceptions management. This white paper explains how business process management (BPM) benefits mobile workforce management and outlines how a service-focused BPM solution enables faster BPM adoption.

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