Home
 > search for

Featured Documents related to » customer experience management training



ad
Get Free HR Systems Comparisons

Find the best HR software solution for your business!

Use the software selection tool employed by IT professionals in thousands of selection projects per year. FREE software comparisons based on your organization's unique needs—quickly and easily!
Register to access your free comparison reports and more!

Country:

 Security code
Already have a TEC account? Sign in here.

Documents related to » customer experience management training


Quality Management
Quality Management. Search for White Papers and Other Software Related to Quality Management. In today’s global market, providing quality products and services is essential for any manufacturer’s continued growth—but maintaining a competitive edge is not always easy. For success, quality awareness must begin at the conception of the product and continue throughout the various stages of its development. To improve in this area, many manufacturers are now adopting the total quality management (TQM) approach.

CUSTOMER EXPERIENCE MANAGEMENT TRAINING: Field   Dealing with customer complaints Refund/compensation/allowance costs Returned goods Warranty costs Recall, retrofit and patch costs Penalties Liability costs Goodwill, reputation degradation Damage control costs Lost sales   Mitigation Quality can not be compromised in the competitive market. Inspection//Testing   Incoming inspection In-process testing Diagnostic tests, including the cost of testers and test procedure development Final testing Internal quality audits Field quality audits
7/3/2007 1:15:00 PM

10 Ways to Sell Upper Management on a Network Upgrade
10 Ways to Sell Upper Management on a Network Upgrade. Find Free IT Guides, Case Studies, and Other Resources Linked to the Upper Management on a Network Upgrade There are many legitimate reasons for upgrading your company’s enterprise network. The trick is selling those reasons to the executives holding your company’s purse strings. When you know it’s time for a network upgrade, you need more than just the technical facts—you have to arm yourself with a solid business case. Start with 10 tips that can help you sell the members of your upper management team on a network upgrade.

CUSTOMER EXPERIENCE MANAGEMENT TRAINING: eiciently enough to satisfy customers or employees. If your company is looking to ofer customers Web 2.0 services or cut costs with a VoIP implementation, you need a modern enterprise to handle the greater bandwidth requirements, QoS (quality of service) functions, and additional traic that will be generated by both next-generation applications and voice services. Protect the business with tightened enterprise security. Security threats continue to evolve, and so should your security measures. Any
9/3/2008 4:32:00 PM

Business Community Management
Business Community Management. Reports and Other Computer Software to Use In Your Dynamic System Related to a Business Community Management. To adapt your supply chain communication process to the demands posed by changing customer expectations, volume increases, and multiple communication formats, automating your supply chain is essential. Business community management (BCM) integrates the technology, business processes, and communication of the entire trading community to create end-to-end supply chain visibility. Learn how to use BCM for your enterprise.

CUSTOMER EXPERIENCE MANAGEMENT TRAINING: demands posed by changing customer expectations, volume increases, and multiple communication formats, automating your supply chain is essential. Business community management (BCM) integrates the technology, business processes, and communication of the entire trading community to create end-to-end supply chain visibility. Learn how to use BCM for your enterprise. Business Community Management style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management
11/12/2007 4:11:00 PM

Supply Chain Management 101 » The TEC Blog
manufacturer, logistics, transportation, and customer business processes. An interesting side note: these criteria also expose global and cross-enterprise trade issues. You can also see our SCM Evaluation Center , which provides a wealth of research resources, including white papers, case studies (good for reference checks), and articles. There’s also a handy “Start Your SCM Comparison” button which generates a shortlist of products that meet your needs. I particularly recommend that you take it

CUSTOMER EXPERIENCE MANAGEMENT TRAINING: demand management, enterprise software selection, SCM, SCM comparison, SCM evaluation, software disasters, Software Selection, supplier relationship management, supply chain event management, supply chain management, supply chain optimization, transportation management systems, warehouse management systems, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-11-2007

Pricing Management in a Down Economy -- Part 2 » The TEC Blog
Cloud Cloud Computing CRM customer relationship management Epicor ERP HCM hr human capital management ibm industry watch infor Manufacturing Mobile on demand Oracle plm product lifecycle management retail SaaS salesforce.com SAP SCM Software Selection talent management Categories Ask the Experts (12) BI and Performance Management (179) Business Process Matters (61) Customer Relationship Matters (153) FOSS Ecosystem (23) From the Project Manager s Desk (31) Humor (43) Industry Observation (1100)

CUSTOMER EXPERIENCE MANAGEMENT TRAINING: fast moving consumer goods, fmcg, price optimization, retail, revionics, vendavo, zilliant, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-09-2008

Converting Service Calls into Sales with Real-time Offer Management
Converting Service Calls into Sales with Real-time Offer Management. Find Out Solutions and Other Applications for Your Judgment Related to Real-time Offer Management and the Service Calls. To achieve sustainable success in selling a product or service, you only need to present the right offer to the right customer via the right channel—at the right time. Of course, it’s not really that simple. But service firms are finding it’s possible to make the right offers, through customer-selected channels, in real time. Find out how you can leverage your customer data to create opportunities for revenue generation.

CUSTOMER EXPERIENCE MANAGEMENT TRAINING: can also improve the customer experience on automated interaction channels such as self-service portals, other types of Web sites, and ATMs. By guiding such interactions and offering customers relevant offers, companies can employ these low-cost channels to serve customers efficiently. Finally, real-time offer management helps companies reinforce their brands. Companies can present a consistent message across channels – and they can provide world-class support and service in a way that resonates with
10/27/2008 9:29:00 AM

Quantifying the Value of Software Asset Management
Quantifying the Value of Software Asset Management. Acquire Free White Papers or Case Studies In Relation To Software Asset Management (SAM). If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas where an SAM solution can deliver the most tangible, quantifiable cost savings to your company. You’ll also learn how to calculate the potential return on investment (ROI) on an SAM solution in order to present senior management with a compelling business case.

CUSTOMER EXPERIENCE MANAGEMENT TRAINING: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
12/14/2008 6:34:00 AM

IFS Wins in Field Service Management » The TEC Blog
Management Filed Under ( Customer Relationship Matters , Industry Observation ) by P.J. Jakovljevic  ( see bio )   While it may not be surprising that IFS has  lately had a streak  of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the

CUSTOMER EXPERIENCE MANAGEMENT TRAINING: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

Performance Management Simplified by MSPs
IT infrastructure consisting of networks, servers, databases, and even parts of application systems forms a networked computing system (NCS) whose performance must be actively managed to ensure continual business support. But the skills and tools necessary to ensure that network and server systems provide adequate levels of services and performance are expensive and scarce. Management service providers (MSPs) that specialize in performance management can apply expert personnel and 24/7 monitoring at a fraction of the cost required to staff the function internally.

CUSTOMER EXPERIENCE MANAGEMENT TRAINING: performance management systems, performance management system, performance management, employee review software, dashboard software, kpi software, performance review software, managed services provider, talent management system, event management tools, managed service provider, managed service providers, balanced scorecard software, network monitors, performance appraisal software, it outsource, performance management software, performance dashboards, network monitoring systems, network monitoring, employee appraisal forms, employee appraisals, sales metrics, application performance .
1/24/2001

The ROI of Talent Management


CUSTOMER EXPERIENCE MANAGEMENT TRAINING: talent management, Cornerstone OnDemand, employee productivity, learning management, performance management.
8/12/2013 12:43:00 PM

The Underbelly of Software Project Management Tools
The Underbelly of Software Project Management Tools. Download Free Tools Research Reports Linked To the Software Project Management Tools Project management tools for software development should include a broad range of functionality. Project teams must be able to estimate the scope and duration of each project, divide work into components and tasks; provide quality assurance; and generate detailed performance metrics. Find out how many project management solutions are missing the mark, and learn what to look for when choosing a solution of your own.

CUSTOMER EXPERIENCE MANAGEMENT TRAINING: Business Intelligence (BI) |  Customer Relationship Management (CRM) |  Enterprise Resource Planning (ERP) |  Human Capital Management (HCM) |  Information Technology (IT) |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
1/12/2009 10:22:00 AM


Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others