Abstract: Kelly-Moore Paints, the largest employee-owned paint company in the US, was looking to consolidate all business activities into one company-wide platform. The challenge: it had only 10 months in which to complete the project—including requirements-gathering, evaluation and selection, and implementation. Find out how Technology Evaluation Centers (TEC) helped Kelly-Moore take control of its software selection project.

Abstract: What’s the best way to know if your customers are satisfied? Simply ask them. Conducting customer surveys without the right tools, however, can demand a lot of staff time to manage and analyze the results. Indeed, response time can make the difference between keeping customers and losing them. One way to respond faster to customer issues—and save time and effort—is by investing in an automated customer feedback system.

Abstract: Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with 'that company.' Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

Abstract: This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It then reviewed the critical differentiating service provider criteria, as well as detailed comparisons of competing vendors within the various types of DBSPs.

Abstract: This is a transcript of an audio conference on Enterprise Messaging Evaluation and Procurement presented by TechnologyEvaluation.Com. The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It then reviewed the critical differentiating messaging criteria, as well as detailed comparisons of competing vendors such as Microsoft, Lotus, and Novell.

Abstract: Flakeboard's enterprise resource planning (ERP) system could not communicate effectively amongst its global sites. To address this challenge, and to manage growth, the company worked with Technology Evaluation Centers (TEC) to perform a detailed comparison of vendors' solutions. Read more about how TEC's expertise helped Flakeboard reduce the costs, risks, and time involved in the vendor selection process.

Abstract: Sales at F.J. Westcott began to grow, placing a greater demand on its legacy enterprise resource planning (ERP) system’s inventory capabilities. Unrelieved inventory and other challenges led Westcott to seek a new ERP system—and a software evaluation and comparison methodology within the company’s budget. See how Technology Evaluation Centers’ Software Selection Services provided the resources for a confident decision.

Abstract: Companies performing a software evaluation and comparison want assurance that the products they’re evaluating do what the vendors say they do. Solutions certified by Technology Evaluation Centers (TEC) and bearing the TEC Certified logo were analyst-verified for accuracy. Learn about a TEC Certified ERP system for distribution and discrete manufacturing that might offer the modules and functionality you need.

Abstract: IT departments rarely know as much about a business as the business people themselves. But business users still depend on IT to deliver answers related to the information that they receive. Learn how business intelligence (BI) 2.0—also known as collaborative BI—is helping business users create and modify their own reports, share and enrich information, and provide feedback to each other and to information producers.

Abstract: If you’ve gone through the research phase while looking for ERP, the next major step is the evaluation process. At the end of it, you should have a shortlist of products that best fit your needs, which will be used in the final stage: the selection.

Abstract: Pursuing an alternative strategy for software evaluation and selection, based on the capital investment paradigm and the principles outlined in this article, is an effective method to mitigate implementation risk.

Abstract: The statistics for completing packaged software implementation projects are grim. This article examines how the software evaluation, selection, and procurement process is key to successful software implementations.

Abstract: When buying a job scheduling solution, you should gather as much information as possible to make an objective comparison of competitive products’ key capabilities. Seek out customer references, analyst recommendations, and press articles to supplement vendor marketing materials. And to make sure you don’t miss any important evaluation criteria, benchmark the functions of job-scheduling software with a detailed checklist.

Abstract: In today’s business environment, companies that used to compete with each other routinely form alliances to attain their business objectives. Find out how PMOLink, a business consulting firm, managed an enterprise resource planning (ERP) selection project for a client by joining forces with Technology Evaluation Centers (TEC). The end result: a best-match ERP system for the client—nine months ahead of schedule.

Abstract: Before engaging with vendors to identify the best solution, you need to perform an evaluation of your network capabilities, and assess the potential impact to your business of a converged network. As with any network implementation, a realistic understanding of what is required to reach your objectives will enable you to ensure a successful transition to enhanced network capabilities.

Abstract: Implementing the proper business system can be as strategic and important to your bottomline as expanding your warehouse or bringing on new product lines. However, implementing the wrong solution or choosing an inexperienced solution provider can have serious negative effects on your business—-from lost opportunities and late orders to bankruptcy in some extreme cases. Consequently, it is imperative that wholesale distributors take time to clearly define their business processes and objectives before they start their search for new business software. This guide is designed to help wholesale distributors manage the entire software evaluation cycle, from needs analysis and budget planning through software selection and implementation.

Abstract: The MMOG was a self-assessment process developed by the Automotive Industry Action Group (AIAG) to provide consistent methodology for evaluating supplier performance, identifying weaknesses, and focusing improvement efforts. The Global MMOG/LE incorporates the Odette Logistics Evaluation (OLE), developed by AIAG’s European counterpart, to provide a single global standard for self-assessment. The MMOG is a proven tool for supplier development and provides a recognized industry standard for suppliers who have been asked by customers to complete a self-assessment. Although it was developed by the automotive industry, QAD believes it can be a helpful benchmark tool for customers across many verticals.

Abstract: Navigator One for SAP Business One (v88) is now TEC Certified for online comparison of discrete enterprise resource planning (ERP) software in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.