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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer group


Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

customer group  the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a superior experience is a top priority. Also, delivering unique experiences to different customer segments is a valuable strategy. Read about how to increase brand equity and retain customers by offering a better experience.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Discrete Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today’s leading ERP systems group all traditional company management functions (finance, sales, manufacturing, and human resources). Many systems include, with varying degrees of acceptance and skill, solutions that were formerly considered peripheral such as product data management (PDM), warehouse management, manufacturing execution system (MES), and reporting. During the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The foundation of any ERP implementation must be a proper exercise of aligning customers'' IT technology with their business strategies, and subsequent software selection. 

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Strativity Group


Strativity provides research and consulting with a focus on customer experience management. The company’s specialties include customer journey mapping and customer retention.

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The TM Group


Who is The TM Group? Since 1984 , The TM Group has been providing cutting-edge business solutions to small and medium sized businesses in the Great Lakes area. The TM Group is uniquely qualified to provide your company software and services in the areas of Accounting and Finance, Customer Relationship Management, E-Commerce, Human Resources, Manufacturing, Project Accounting and Supply Chain Management. The TM Group provides integrated e-business solutions to help you maximize efficiency within your company. Our software and services make it easier for you to do business with your customers, vendors, employees and partners. The TM Group Team Our team is the most critical factor in the successful implementation of your business software. Our elite staff comes from a variety of business and accounting backgrounds to bring your company the professionalism and expertise it deserves. Our implementation team quickly becomes a member of your team and will work side by side with your staff to guarantee an implementation that exceeds your expectations.The TM Group is comprised of technology and financial management professionals including software/hardware engineers, consultants, trainers, telephone support specialists and programmers, who are fully certified in their respective areas.The Microsoft Business Solutions Relationship The TM Group has been a partner of Microsoft Business Solutions since 1985 and was among the first five partners in the world to complete certification for their product lines. All Microsoft Business Solutions products are delivered by a worldwide network of partner organizations that share a commitment to lasting customer relationships. The TM Group is part of an elite group of partners whose sales achievement and commitment to customer service ranks it at the top echelon of Microsoft Business Solutions partners. Development & System Services If your software requires tailoring to specific requirements, The TM Group offers a development staff with expertise in several of the most frequently used tools, including Microsoft Visual Basic, Seagate Crystal Report Writer and Microsoft Access. We will also partner with you to determine hardware requirements and can provide an entire turnkey networked solution. We are Hewlett- Packard, Compaq and Intel certified. If your implementation requires remote communications, we can provide Citrix Presentation Manager products as well as Remote Technical Support via Citrix On-Line (Go-To-Assist) --the industry standard for remote communication services. A Lasting Relationship The TM Group is committed to our clients. In today's rapidly changing electronic environment, automation of your financial management system is not enough. The TM Group strives to form true partnerships with our clients to help them achieve long-range goals. We provide personalized service--from planning and implementation to ongoing support and education--to ensure our clients receive the business solution that fits their needs, while ensuring a rapid return on investment. A client’s relationship with The TM Group is a lasting one. We work with clients as business partners and advisors. Our professional course of discovery and analysis helps us fully understand our client’s business requirements. Our post implementation services include support and continued advice to help our clients achieve their long range goals. The TM Group's success is built upon a combination of structured and consistent methodology, client partnerships, highly trained professionals, and total commitment to our strategic partners and our clients’ growth. We are totally committed to their success, and we are prepared and qualified to provide the consulting, implementation and support services necessary to assure the successful implementation of each and every business information solution we provide.

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Veits Group


Whether you need objective consulting on which Enterprise software is right for you or want to get the most out of your Infor Syteline software – Veits Group is committed to understanding your needs and delivering innovative solutions. Veits Group is the market leader in delivering information technology management solutions that help mid-tier manufacturing and distribution clients improve their business performance. Through the years we have developed and trademarked best practices methodologies that have helped many clients achieve significant cost-savings, enhanced customer satisfaction, and overall better business performance when partnering with us.

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Mastering the Customer Experience


Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand.

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Customer Care & Billing RFI/RFP Template


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The Tolly Group


The Tolly Group provides information technology testing, evaluation, and consulting. The company publishes content that includes articles, white papers, and opinion pieces.

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PSC Group


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Axsium Group


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple Touch Points


Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through which they can find information, purchase goods, view and pay their bills, request services, or get support based on their specific needs and preferences. Discover solutions that can help you deliver the channels customers demand, and provide a consistently positive customer experience.

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