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Customer Feedback Management
Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of

customer information templates  time spent with that customer is wasted and the information cannot be used at all. Also, people will not be very happy when a “short five minute survey” takes 15 minutes or more—and will probably think twice before answering one the next time. Surveys are conducted either by specialized companies who can do it for you, or by a department or team within your company. If you decided to do it internally, the software solution you are looking for is called enterprise feedback management (EFM). EFM Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » customer information templates


Enterprise Content Management Solution Creates the Ultimate Customer Experience
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full suite of ECM components. With this

customer information templates  suite to provide the customer experience to its clients. For example, Interwoven supports integration with the BlackBerry product for document management, which provides professional services organizations with higher mobility and client service. Interwoven also partnered up with SDL , a leading company in global information management solutions for translations, localization, and globalization. Finally, Interwoven announced an original equipment manufacturer (OEM) agreement with Ericsson, whereby Read More...
Information Security 101: an Introduction to Being Compliant and Protecting Your Assets
E-mail, Internet access, and collaborative tools (whether a phone system’s conferencing capabilities, or document-sharing applications) are “must-haves” for

customer information templates  more costly, and that customer information was not part of the breach. What an Information Security System Can Do to Tackle These Risks: Strengthen encryption methods, so that even remotely hosted private or confidential data cannot be (so easily) cracked Make sure that your information security solution can protect you against structured query language attacks, and that the vendor agrees to provide upgrades that will help protect you against new viruses, trojans, and malware. Limit or deny use of Read More...
Grape Escape 2013: Customer Value a Priority for Both SYSPRO and UNIT4-Part 1
Attending the annual Boston Grape Escape event a few days ago left me with an energetic and positive impression of the two main vendors’ business strategies and

customer information templates  strategies and views on customer value. Although there were no major product releases announced at the event, and we at Technology Evaluation Centers (TEC) generally know the happenings of SYSPRO and UNIT4, the briefings and personal conversations were however very interesting and enlightening. Both these companies never cease to amaze me with new angles and strategies for business and product development—and this time was no exception. In this part 1 of this two-part blog post series, I’ll provide Read More...
QAD Explore 2012: Only Good Things Can Come from Talking to the Customer
As a seasoned provider of enterprise applications for manufacturing companies, QAD knows the importance of listening to its clients. In fact, the company has

customer information templates  first phase of QAD’s Customer Engagement Program, is when QAD business consultants work with and interview the customer’s key personnel to learn more about the customer’s business. QAD experts focus on existing business processes and how effective they are to reaching the customer’s strategic goals. The focus is on quick wins (low-hanging fruit) and how to leverage the customer’s current information technology (IT) investment in order to build rapid growth opportunities. QAD’s Discovery phase Read More...
Information Security Selection


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How to Achieve a Great--and Profitable--Customer Experience
Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

customer information templates  it‘s all about the customer experience. How does your company stack up? Learn how to deliver superior customer service in How to Achieve a Great—and Profitable—Customer Experience . You'll discover what it takes to have customers who spend more pay higher rates remain loyal to your company champion your brand to friends, peers, and business associates Find out how to out-perform your competition where it matters the most. Download your PDF copy of How to Achieve a Great—and Profitable—Customer Read More...
Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer

customer information templates  Origination A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers. Read More...
Queue Global Information Systems Corp.
Located in Vancouver, British Columbia (Canada), Queue Global Information System Corp. develops IT solutions to companies and individuals from fraud, identity

customer information templates  Global Information Systems Corp. Located in Vancouver, British Columbia (Canada), Queue Global Information System Corp. develops IT solutions to companies and individuals from fraud, identity theft, Internet fraud, credit card, and unauthorized access to privileged information on a global scale. Read More...
How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

customer information templates  -and Profitable--Customer Experience Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit. Read More...
The Key to Achieving Global Customer Visibility
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in

customer information templates  Key to Achieving Global Customer Visibility A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in today's competitive market? With the implementation of a master data management (MDM) solution, businesses can gain multidimensional, real-time visibility of their customers, resulting in improved competitiveness, higher profit margins, and reduced business risk. Read More...
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.

customer information templates  Customer Response Analyzer 11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. Read More...
Antidot Information Factory
The software solution for data quality and data integration. Using your documents, silos in your IS and external data, AIF produces operational information

customer information templates  Information Factory The software solution for data quality and data integration. Using your documents, silos in your IS and external data, AIF produces operational information that measures up to your users’ expectations. With Antidot Information Factory, create easily your data processing workflows. You manage both complexity and cost. Emerge a winner from all your data projects, from the most urgent to the most ambitious. Read More...
Secure Information Sharing
With data theft on the rise, many companies are forced to improve their network security. And although they spend millions of dollars every year on securing

customer information templates  Information Sharing With data theft on the rise, many companies are forced to improve their network security. And although they spend millions of dollars every year on securing these networks, the focus has largely been on securing the access to the network rather than protecting the information itself. Secure information sharing (SIS) solutions integrate additional intelligence into the process—and protect your data without added overhead. Read More...
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

customer information templates  in-class Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More...

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